ServiceNow CIS-ITSM Exam Practice Test Instant Access

Question 1

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

AModify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted

BUpdate the incident_close UI action script

CFrom the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted

DModify the Incident Lifecycle flow to expire after 7 days

Answer : A, D

Question 2

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

AIncident SLA clock is un-paused

BIncident record is updated, per the action's script Most Voted

CAuto-reply sent to sender, recommending they use Portal chat

DIncident record is re-set to state = attention required

Answer : B

Question 3

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

AFlow Actions

BFlow Activities

CFlow Steps

DAction Pills

EFlow Tasks

Answer : A

Question 4

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

AOn the Cart Layout, Columns tab, unselect Quantity column

BOn the Catalog Item, Columns tab, unselect Quantity column

COn the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted

DOn the Catalog, Advanced View, unselect Use cart layout, select No quantity

EOn the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Answer : C

Question 5

What are the components of a Flow Action?

AInputs, Processes, Subprocesses, and Outputs

BProcesses, Subprocess and Action Steps

CInputs, Action Steps and Outputs

DIndexes, Processes and Outputs

Answer : C

Question 6

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:

* Default

* Major incidents

* Self Service

* Mobile

What are these UI layouts called in the Now Platform?

AForm Layouts

BWorkspaces

CForms

DForm Designs

EViews

Answer : E

Question 7

Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

AProcesses

BFlows

CProcedures

DActions

EScripts

Answer : B

ServiceNow Certified Implementation Specialist - IT Service Management Exam Practice Test