Salesforce FSL-201 Exam Practice Test Instant Access

Question 1

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

AConfigure Schedule Policy by modifying Work Rules and Service Objectives.

BConfigure the Resource Availability Work Rule to calculate travel at the expense of the resource
and breaks.

CDefault Travel Speed is used only if a different travel speed is null on the resource.

DA straight line is used to compute the shortest distance between two locations if Street Level
Routing is enabled.

ESet Auto Schedule to True upon creation of the Service Appointment.

Answer : A, B, C

These are three factors that should be considered when configuring routing. Routing is the process of finding the best resource for a service appointment based on various criteria and constraints. A schedule policy is used to define the routing preferences and rules for a service territory or operating hours. A work rule is used to define a scheduling constraint or preference for a service appointment or a resource. A service objective is used to define a scheduling goal or metric for a service appointment. The Resource Availability work rule is used to calculate travel time and breaks as part of the resource's availability. The Default Travel Speed is used to estimate the travel time between locations if a different travel speed is not specified for the resource.

Question 2

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

ACustom Work Order Escalation Rules

BCustom Approval Process on Work Orders

CCustom Work Order Status

DCustom Validation Rule on Work Orders

Answer : B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.

Question 3

Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers

AService Appointment inventory

BProducts Consumed on Work Order Line Items

CWork Order inventory

DProducts Consumed on Work Orders

Answer : B, D

Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumed on work orders are used to track products or services that are consumed as part of a work order.

Question 4

AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.

How should the field service administrator ensure this requirement is met?

AInstruct the dispatcher to only dispatch one work order to each technician at a time.

BSet Send Appointment Notifications on Dispatch in the mobile settings to one.

CEnable drip feed to dispatch one service appointment per technician at a time.

DSet up auto dispatch to dispatch one work order for each technician at a time

Answer : C

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.

Question 5

Universal Containers wants to reduce its mean-time-to-service.

Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

AScheduling

BDispatching

CCustomer Entitlements

DAdjust Scheduling Policy

EKnowledge Base

Answer : A, B, E

Scheduling, dispatching, and knowledge base are three field service processes that can help reduce the mean-time-to-service. Scheduling is the process of assigning service appointments to resources based on their availability, skills, and location. Dispatching is the process of sending service appointments to resources and tracking their status and location. Knowledge base is a repository of articles that provide information and solutions for common issues and questions.

Question 6

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has

asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?

ADesignate a Skill-based resource to the Work Order.

BAssign a Preferred status Resource Preference to the Account.

CConfigure an account preference on the Service Resource record.

DInclude the Required Resource work type in Scheduling Policies.

Answer : B

This option should be recommended to meet this requirement, as it allows specifying which service resources are preferred by customers or accounts when scheduling service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5

Question 7

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians

to emergency calls during the day causes long travel times and reduces the number of appointments that a

Technician can complete.

Which feature should the Consultant use to reduce travel time and increase Technician productivity?

AReschedule Appointment

BFill-in Schedule

CResource Schedule Optimization

DFix Overlaps

Answer : C

This feature should be used to reduce travel time and increase technician productivity by automatically scheduling service appointments based on predefined criteria and objectives, such as minimizing travel distance or maximizing utilization. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5

Salesforce FSL-201 Implement Salesforce Field Service Exam Practice Test