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Question 1

[Process Roles]

Business roles are NOT the same as

ARegulating responsibilities, organizational activities, and tasks performed by someone

BOrganizational jobs, organizational positions, and security roles

CPreparing job descriptions, organizational roles, and security data

DA group of unrelated skills with a level of authority to perform a given task

Answer : B

Question 2

[Process Modeling]

Which approach should be used in a process model to standardize procedures and rules?

AA top-down approach to ensure consistency across business units

BA bottom-up approach to focus on the most important details and expedite the implementation process

CA top-down approach to clarify all details upfront

DA bottom-up approach to clarify all details upfront

Answer : A

Question 3

[Process Performance Management]

Which are key factors in business process performance measurement?

ACustomer satisfaction, quality variation, and maintenance of standards

BTime, quality, capacity, and costs

CCycle time, material costs, and quality variation

DInventory, material costs, and staff costs

Answer : B

Question 4

[Process Design]

What are the best options for testing new processes at the end of a process design activity?

ARole playing, direct observation, or creating a prototype of the new design

BRole playing, practice or running a simulation of the new design

CRole playing is enough because each person must play their part when the new process is performed

DRole playing and simulation to test under various scenarios to find bottlenecks and other problems

Answer : A

Question 5

[Process Modeling]

Which is the common-use architecture element used in process documentation?

ASwim lanes

BBusiness process notations (BPMN) using symbols and rules

CSIPOC diagrams

DA Unified Modeling Language (UML) diagram

Answer : B

Question 6

[Process Performance Management]

Which measurements are generally a function of one or more of the fundamental metrics?

ATime, control, capacity, and plan

BTime, capacity, debrief, and quality

CTime, cost, capacity, and quality

DTime, quality, resources, and variation

Answer : C

Question 7

[Process Performance Management]

Which term is used for the continuous measurement of process performance?

AControlling

BMonitoring

CReporting

DBenchmarking

Answer : B

ABPMP Certified Business Process Associate CBPA Exam Questions