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Question 1

[Process Analysis]

During process analysis, an understanding of the business environment is necessary to determine

AHow the process supports the goals of the organization

BStakeholder and shareholder feedback

CWhat technical requirements are necessary

DThe process and enterprise goals

Answer : A

Question 2

[Process Modeling]

Process modeling is the foundational activity for managing the enterprise for

AThe set of activities involved in creating representations of an existing or proposed business process.

BA technique for documenting a technology view of the business

CA technique for representing the functional areas within organizations

DDistinguishing the boundaries between processes and data

Answer : A

Question 3

[Process Analysis]

What is a bottleneck?

AIt is an issue that is discussed when performance targets are not reached.

BThis occurs when there are too many variations in processes between functional areas.

CThis occurs when ownership of an activity or information is passed from one individual to another.

DIt is a constraint in a process that creates a backlog of work to be done.

Answer : D

Question 4

[Process Design]

What are key activities involved in the start of process design?

ADesigning the new process, creating the logical design, and IT infrastructure for good support

BDesigning the new process, defining handoffs of process between functional groups, and indicators in the new process

CDesigning the new process, defining activities within the new process, and rules that control the activities

DDesigning the new process, creating high-level tasks within the new process, model simulation, testing, and acceptance

Answer : C

Question 5

[Process Performance]

A customer-centric measurement framework includes aspects that relate to

AAn enterprise-level process schematic and an enterprise-level process improvement

BA consolidated view of the complete landscape of an organization's business processes

CNew product introduction, product and service delivery, and service responsiveness

DAny kind of customer-focused framework with execution of outputs

Answer : C

Question 6

[Process Performance Management]

Which are key factors in business process performance measurement?

ACustomer satisfaction, quality variation, and maintenance of standards

BTime, quality, capacity, and costs

CCycle time, material costs, and quality variation

DInventory, material costs, and staff costs

Answer : B

Question 7

[Business Process Management (BPM)]

Why is Porter's Five Forces model still one of the MOST used frameworks for strategy development?

AIt can also be used with a SWOT analysis.

BIt is used in conjunction with the Balanced Scorecard methodology.

CIt is one of the few proven techniques for external strategy analysis used in combination with a value chain analysis or a strategy map.

DIt is Porter's methodology for value chain analysis.

Answer : C

ABPMP Certified Business Process Associate CBPA Exam Questions