CertsHero FAQs

General Questions

We provide preparation material for certification exams for various companies. Our products come in multiple formats i.e. PDF Files and Practice Test Software (Desktop & Web-Based versions). A complete list of available exams can be found here: https://www.certshero.com/vendors

As stated already, we provide preparation material only. To enroll in a certification exam and get certified you should visit test taking sites i.e. pearsonvue.com & prometric.com

We do not provide consultancy in this regard ?we recommend that you visit Certification related discussion forums.

Certainly! We are 100% confident about the quality of products. Just make sure that you study the Q&A of respective Exam for two weeks before you appear in the actual Exam. Our money back guarantee reflects this confidence of ours in our products.

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Guarantee, Support & Updates

We provide product support for 90 days from the date of purchase (for Basic Plan). However, you can optionally buy the extended support and product updates for upto 12 months.

There is NO FIXED DATE for the update of Exams, because it depends on many factors that we do not control directly. However we assure you that no matter when a product is updated, we guarantee your success.

We provide free updates during the 90-day validity from the date of purchase. After this period, you can extend the update period access for another 90 days at 50% Discount to get Free Updates & Support for the product.If you do not renew this software after 90 days, it's deactivated automatically

We provide free updates to all customers for 90 days. During this period you can "log in" to your account on our site and you will find the updated product there.

The old version is probably cached on your computer. First remove any downloaded software copies from your computer and then restart the computer and clear the local web cache. Then you can begin with a fresh download of Product.

Yes, you can renew your "Expired License" at 50% Discount. For this you just need to click the 'Renew' button next to each product in "Member Area". After renewal license will be valid for another 90 days. If you face any problem in this regard, feel free to contact our support team.

Why waste time on questions that are out-dated? During the Product Updates the older questions that no longer form the part of real Exam are removed and that is why Product might be left with lesser number of questions. This actually means that you have to study fewer questions and pass with higher scores.

Payments & Product Downloads

We accept payments via all major Credit/Debit Cards

Please make sure that you are filling in all the Fields correctly. You may try using an alternate Payment Method for this purchase. Please contact Live Chat Support or e-mail support@CertsHero.com for assistance.

If the payment was successful and you have received the confirmation e-mail from our team, then you can download the Product right away from your member area.

Login to your account at https://www.certshero.com/register and you will see your order number and the download button. You can then download purchased product without delay.

Unlimited Access comes with Unlimited Access of all Exams available on our website but 10 exams per week. You can not use multiple geographic IPs to download the exams else your access will be blocked.
For Reseller Access you can download any exam multiple time and there is no time limit at all. You can also put your own logo and resell the exams.

Fair Usage Policy will apply, Any Five files can be Downloaded per Day and 20 files per Month if you buy Unlimited Access for any duration.


Website Security

Our site uses enhanced security protocols by McAfee and SSL 64-Bit and is checked 24/7 for consistency. Hence you need not to worry about site security. We make it 100% sure that your information is secure at our website.

No, none can. Our system is 100% secure and we do not share any information with third parties at any cost.

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Login Failed & Solutions

In rare circumstances you see any error or mistake in our products - we will appreciate your cooperation if you send a “screen shot” of the error. We will remove the error as soon as possible and provide you the updated product.

Special Discount is offered on Value Packs or Bundles available for popular Exams. If you want to buy three or more products please contact a Team member for discounts available on Total Invoice.

If you fail the exam at the first attempt then you can claim refund or swap exam for other exam of your Choice. Please view our Guarantee page for more details. You can simply send original fail report in PDF format to support@CertsHero.com and our Team will assist you in short time.

Our products come in multiple formats i.e. PDF & Practice Test Software. The PDF format is supported by almost every operating system e.g. Windows,Mac,Linux etc. and device type like smartphone, tablet and PCs etc. Hence you need not to worry about system requirements for PDF files. You can use any “free pdf reader” to use our products.
However for the Desktop version of the Practice Exams Software, you’ll need a windows based PC with .Net Framwork. It is not supported on Mac, Linux and Server environments. Practice Test Software is 100% compatible with Microsoft windows Vista, windows 7, windows 8 (32/64 Bit) windows10/11 systems only.
The Web-Based version of Practice Exams Software runs on web browsers and hence it is compatile with almost every major operating system e.g. Windows,Mac,Linux etc. You can use any latest browser to run the Web-Based Practice Exams Software. The Web-Based version requires a miminum of 7 inch screen size ( i.e. Tablet / IPad etc) for properly display. Bigger Screens sizes doesn't create any problems. In case you encounter any display or compatiblity issue, our support team will resolve your issue quickly.