ACMP Global CCMP Exam Practice Test Instant Access

Question 1

Why should feedback mechanisms be used to monitor performance of a change management plan?

ATo enable the team to develop responses and monitor the effectiveness of the change plan

BTo monitor and track key performance indicators and expected benefits

CTo ensure change adoption and measure change management effectiveness

DTo identify gaps and outstanding training and development needs

Answer : A

Feedback mechanisms (surveys, focus groups, one-on-one sessions) serve as a monitoring tool to ensure the change plan is working as intended. According to ACMP, they provide actionable information that allows the change team to develop responses to emerging challenges and adjust the plan. Options B, C, and D are outcomes of feedback but not the fundamental reason for using feedback mechanisms. The core purpose is option A --- to monitor effectiveness and adjust accordingly.

(Reference: ACMP Standard, Process Group 4 -- Execute; Activity: Use feedback to monitor effectiveness of the plan and inform corrective action.)

Question 2

What is a key consideration when developing a change management plan?

AResource availability

BBusiness case for change

CSponsorship engagement

DObjectives, goals and intended outcomes

Answer : D

ACMP directs practitioners to ground all plans in objectives, goals, and intended outcomes. These provide clarity on what adoption looks like, what success means, and how progress will be measured. Resource availability (A), business case (B), and sponsorship (C) are critical, but they feed into or support the plan. The anchor of the plan is defining objectives and outcomes. Thus, option D is correct.

(Reference: ACMP Standard, Process Group 3 -- Develop Plan; Activity: Define objectives and outcomes before designing activities.)

Question 3

You are currently developing a sustainability strategy. What is a key component the strategy should cover?

AReadiness and training plan

BProject schedule and plan

CRewards and recognition

DResource plan

Answer : C

A sustainability strategy ensures that adoption is reinforced over time. ACMP identifies rewards and recognition systems as critical components, since they motivate stakeholders to maintain new behaviors and discourage reversion to old ways. Readiness (A) occurs before implementation, schedules (B) are project-oriented, and resource planning (D) addresses capacity, not sustainability. Thus, rewards and recognition (C) are essential to sustain adoption.

(Reference: ACMP Standard, Process Group 4 -- Execute; Sustainability Plan activities: Include reinforcement through rewards and recognition.)

Question 4

What are the essential tools that when used together minimize the risk of unsustainability of a change effort?

ASponsorship plan, stakeholder engagement plan and learning and development plan

BVision statement, project charter and strategy plan

CResource plan, project schedule and sponsorship plan

DCommunication plan, learning and development plan and reward and recognition system

Answer : D

To minimize the risk of unsustainability, ACMP highlights three essential levers:

Communication plan -- ensures consistent reinforcement of key messages.

Learning and development plan -- builds knowledge, skills, and behaviors for sustaining change.

Reward and recognition system -- reinforces desired behaviors and motivates continued adoption.

Other options contain valuable tools, but none combine reinforcement, capability building, and recognition in the same way. Option D directly addresses sustainability risk by embedding and rewarding new ways of working.

(Reference: ACMP Standard, Process Group 4 -- Execute; Activities: Communication execution, learning and development, reinforcement via recognition systems.)

Question 5

Stakeholder analysis, change readiness assessments and the change characteristics indicate a high risk in your project. What would you include in your risk mitigation plan?

AActivities to handle the stakeholder resistance

BExternal vendors for training

CStressing the importance of the vision statement

DDemands for increased budget

Answer : A

When assessments highlight high risk, ACMP advises incorporating resistance management activities into the mitigation plan. These activities include addressing concerns, clarifying roles, and creating feedback mechanisms. Hiring vendors (B) may help with training but does not address resistance. Reinforcing the vision (C) is important but not comprehensive, and budget increases (D) are reactive. Proactively managing resistance (A) is the recommended mitigation.

(Reference: ACMP Standard, Process Group 2 -- Risk Management Strategy; Activity: Include resistance management activities in mitigation planning.)

Question 6

What set of inputs would a change manager use to develop an external environment impact assessment?

AStakeholder analysis, change inputs and charter

BStakeholder analysis, vision statement and research

CBusiness case, vision statement and strategic plan

DStrategic plan, risk plan and business case

Answer : C

An external environment impact assessment evaluates how external factors (market, social, regulatory) influence the change. ACMP identifies business case, vision statement, and strategic plan as critical inputs. The business case explains rationale and benefits, the vision provides direction, and the strategic plan ensures alignment. Stakeholder analysis (A, B) is internal, while risk plans (D) address implementation risks. Therefore, option C is correct.

(Reference: ACMP Standard, Process Group 1 -- Evaluate; Activity: Assess external environment using strategic, vision, and business case inputs.)

Question 7

A state-owned company engaged in a change project faced a major issue related to its image as a socially responsible organization. What could the leaders do to ensure the outcomes remain consistent with the company vision?

AMake adjustments to the change management plan by adding, eliminating, or realigning change program components to reinforce the change

BTake action to ensure stakeholders don't retreat to the prior current state condition

CLeverage the communication plan to ensure that it supports the big picture of where the organization's strategic priorities are

DObserve and objectively measure sustained behaviors and attitudes throughout the process

Answer : A

To ensure alignment with its vision of being socially responsible, leaders should adjust the change management plan as needed --- adding, eliminating, or realigning components. ACMP highlights that plans are dynamic and must evolve to remain consistent with organizational values and vision. While communication (C), measurement (D), and reinforcement (B) are valuable, the comprehensive approach is to realign the plan itself to reinforce vision consistency.

(Reference: ACMP Standard, Process Group 3 -- Develop Plan; Guidance: Adjust plans as necessary to align with organizational vision and strategic priorities.)

ACMP Global Certified Change Management Professional CCMP Exam Practice Test