Which of the key principles, for building and maintaining engagement throughout change, is demonstrated when we are able to talk about anything, maintain the relationship, and reach a good outcome?
Answer : D
Dialogue: The ability to talk about anything while maintaining relationships and achieving a good outcome is a clear demonstration of effective dialogue. Dialogue is essential for fostering mutual understanding and collaboration, especially during change. AgilePM emphasizes open communication and rich interaction to address concerns and align stakeholders.
Other Options:
Inclusivity: Focuses on ensuring diverse perspectives are included but doesn't inherently emphasize open conversations.
Connectivity: Refers to fostering connections among team members and stakeholders, which is a broader concept.
Transparency: While important, it primarily relates to openly sharing information rather than fostering dialogue.
Key AgilePM Concepts Referenced:
Engagement and Communication Principles: AgilePM Handbook, Chapter 4, Section 4.2.
Social neuroscience summarizes five brain processes involved in social situations using the mnemonic SCARF. What does the 'F' represent?
Answer : A
Fairness: The SCARF model highlights the importance of perceived fairness in fostering trust and collaboration. Change managers must ensure that processes and decisions are perceived as just and equitable.
Other Options:
B: Faith is not a part of the SCARF model.
C and D: Fear and fight are reactions to stress, not SCARF elements.
Key AgilePM Concepts Referenced:
SCARF Model Application in Change: AgilePM Handbook, Chapter 5, Section 5.2.
Which should always be the first step in the Continuous Change Management Cycle?
Answer : C
Discovery: The Continuous Change Management Cycle starts with understanding the current situation, challenges, and opportunities. Discovery ensures that subsequent steps are informed and targeted.
Other Options:
A: Ideas come after discovery.
B: Prioritization occurs after potential solutions are identified.
D: Action follows the planning and prioritization phases.
Key AgilePM Concepts Referenced:
Continuous Change Management Cycle: AgilePM Handbook, Chapter 6, Section 6.6.
Which of the following statements, about the use of symbolic actions and symbolism to appeal to people's hearts and minds, are true?
Leaders must lead by example.
Only leaders can influence change.
Answer : A
Statement 1: Correct. Leading by example is crucial for inspiring trust and alignment with the change vision. Symbolic actions by leaders play a significant role in fostering engagement.
Statement 2: Incorrect. Change influence is not limited to leaders; team members and change agents can also drive and inspire change.
Key AgilePM Concepts Referenced:
Role of Leadership in Change: AgilePM Handbook, Chapter 6, Section 6.2.
Which approach is recommended for helping people through the 'change curve'?
Answer : A
Actively Involve Line Managers: Change management frameworks highlight the importance of involving line managers to support individuals through the emotional phases of the change curve. Line managers can offer guidance, listen to concerns, and provide the reassurance needed to navigate uncertainty.
Why the Other Options Are Incorrect:
B: Negative emotions are a normal part of the change curve and should not automatically be seen as mismanagement.
C: Discouraging discussion can create further resistance and disengagement.
D: Assuming individuals will adapt over time neglects the need for proactive engagement and support.
Key AgilePM Concepts Referenced:
Navigating the Change Curve: AgilePM Handbook, Chapter 6, Section 6.3
Which of the following statements about diverse teams are true?
Provide greater creativity.
Reach consensus sooner than teams of 'similars.'
Answer : A
Statement 1: Correct. Diverse teams leverage different perspectives, leading to higher creativity and innovation, as Agile encourages collaborative solutions.
Statement 2: Incorrect. Diverse teams typically take longer to reach consensus due to varying viewpoints and styles of communication, though the decisions they make are often more robust.
Key AgilePM Concepts Referenced:
Team Collaboration and Creativity: AgilePM Handbook, Chapter 5, Section 5.3.
Identify the missing words in the following sentence.
Principles 1 --Focus on the Business Need suggests that every decision taken during a project should be [?] -- to deliver what the business needs to be delivered.
Answer : C
Principle 1 -- Focus on the Business Need suggests that every decision taken during a project should beviewed in light of the overriding project goal. This principle ensures that all decisions align with the main objective of delivering what the business needs, thus maintaining a clear focus on achieving the project's goals.