APMG-International AgilePM-Practitioner Agile Project Management (AgilePM) Practitioner Exam Practice Test

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Question 1

The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people's social experience to guide management actions. Answer the following questions about the use of David Rock's SCARF framework to increase the motivation for change.

Some of the employees of UniCo are unhappy that they have been given no choice in losing additional leisure space to accommodate the transferred Selco employees. The Change Manager has arranged for affected members to meet with the Selco employees at a social lunch.

Is this an appropriate approach to reward the brain in the need for 'autonomy,' and why?

ANo, because 'autonomy' is best rewarded by establishing clear change expectations.

BNo, because encouraging social interactions rewards the brain's need for 'relatedness.'

CYes, because 'autonomy' is best rewarded by listening and supporting affected staff.

DYes, because inviting colleagues to interact will make staff feel less powerless.

Answer : B

Comprehensive and Detailed Step-by-Step Explanation:

The SCARF framework identifies five key domains of social experience that influence motivation: Status, Certainty, Autonomy, Relatedness, and Fairness. This question asks if the action taken by the Change Manager appropriately addresses the autonomy domain.

1. Why Autonomy is Not Addressed

Autonomy refers to an individual's sense of control over their choices and environment.

In this scenario, UniCo employees feel powerless due to the loss of leisure space without consultation. Autonomy could have been addressed by giving staff more control or input during the decision-making process, such as asking for their preferences or involving them in discussions about how the space could be used.

Arranging a social lunch does not restore autonomy, as it does not give employees more control or decision-making power.

2. Why Relatedness is Addressed

Relatedness refers to the sense of connection and belonging among individuals in a group.

By organizing a social lunch for UniCo employees and Selco staff, the Change Manager is fostering social interaction and relationship-building, which addresses the need for relatedness rather than autonomy.

This helps improve relationships between the two groups but does not resolve concerns related to autonomy.

3. Analysis of Each Option

Option A: No, because 'autonomy' is best rewarded by establishing clear change expectations.

While setting clear expectations can help alleviate uncertainty, it does not directly address autonomy. Restoring autonomy requires giving employees more input or control.

Eliminate.

Option B: No, because encouraging social interactions rewards the brain's need for 'relatedness.'

Correct. The lunch encourages connection and collaboration, which aligns with the relatedness domain, not autonomy.

Correct Answer.

Option C: Yes, because 'autonomy' is best rewarded by listening and supporting affected staff.

While listening to concerns is important, this action does not directly give staff more autonomy. Instead, it addresses relatedness by fostering relationships through social interactions.

Eliminate.

Option D: Yes, because inviting colleagues to interact will make staff feel less powerless.

Interactions may improve social cohesion, but they do not resolve the sense of powerlessness tied to autonomy. Autonomy requires giving individuals more choice or control.

Eliminate.

4. Practical Implications

To better address autonomy, the Change Manager could have involved UniCo employees in discussions about how to accommodate Selco staff or given them options for how leisure space could be managed collaboratively.

Social lunches, while helpful, are better suited for addressing relatedness by creating bonds and reducing friction between teams.

5. Reference to SCARF Framework

Relatedness: Actions that promote connection and collaboration among team members.

Autonomy: Actions that empower individuals with choices and control over their environment or decisions.

Question 2

The Customer Services Manager used to work in a call center, answering customer calls. Concerned for staff wellness, this manager has decided to invite anyone who is finding the changes overwhelming to contact them directly so that they can arrange appropriate support.

Which preference does this behavior BEST display?

ASensing.

BiNtuiting.

CThinking.

DFeeling.

Answer : D

Comprehensive and Detailed Explanation:

This question uses the Myers-Briggs Type Indicator (MBTI) framework. The described behavior reflects a Feeling preference, as the Customer Services Manager is focused on the emotional well-being of their team and is acting out of concern for others' experiences.

1. Why the Answer is Feeling (D):

People with the Feeling preference prioritize values, empathy, and the impact of decisions on others.

The Customer Services Manager is actively addressing staff wellness by:

Offering direct support to those who are overwhelmed.

Focusing on creating a safe and supportive environment.

This focus on emotional care and interpersonal connection aligns with the Feeling preference.

2. Analysis of Other Options:

Option A: Sensing

The Sensing preference involves focusing on concrete details and practical information. While the manager's previous experience in a call center may reflect this, their current focus on emotional support indicates a Feeling preference rather than Sensing.

Eliminate.

Option B: iNtuiting

Intuition focuses on abstract ideas, possibilities, and long-term vision. While Intuition could play a role in managing change, the behavior described is more centered on immediate emotional needs rather than abstract concepts.

Eliminate.

Option C: Thinking

The Thinking preference involves making decisions based on logic and objective criteria. While Thinking is important in management, this scenario focuses on empathy and emotional care rather than logical analysis.

Eliminate.

3. Practical Example of Feeling Behavior:

A manager with a Feeling preference might offer counseling services, check in on staff morale, or prioritize team harmony during periods of organizational change. This aligns with the Customer Services Manager's actions to support overwhelmed team members.

4. Reference to MBTI:

Feeling (F):

Makes decisions based on personal values and empathy.

Focuses on harmony, emotional well-being, and understanding others' perspectives.

Thinking (T):

Makes decisions based on logic and objective analysis.

Question 3

Which 2 actions demonstrate connectivity?

A. Arrange a number of briefing sessions for Customer Services staff, over lunch times and in a comfortable setting. B. Make short videos available showing how customer service teams from other companies effectively provide services for these types of offerings. C. Create a central area on the UniCo internal shared work system for the Change Programme to collaborate and comment on the materials. D. Ask the senior leadership to provide examples of other companies undertaking, and successfully overcoming, similar challenges. E. Send the plans of the new office layout to the Selco staff showing them where each individual will be located.

AArrange a number of briefing sessions for Customer Services staff, over lunch times and in a comfortable setting
This action directly supports connectivity by fostering open discussions, improving communication, and ensuring that staff have a platform to interact and share ideas in a comfortable environment.
Correct.

BMake short videos available showing how customer service teams from other companies effectively provide services for these types of offerings
While informative, this action focuses more on education and benchmarking than on fostering connections or interaction between team members.
Incorrect.

CCreate a central area on the UniCo internal shared work system for the Change Programme to collaborate and comment on the materials
This promotes connectivity by creating a space where staff can interact, share feedback, and collaborate on the change initiative. A shared workspace enhances team alignment and communication.
Correct.

DAsk the senior leadership to provide examples of other companies undertaking, and successfully overcoming, similar challenges
This action primarily addresses leadership engagement and inspiration rather than connectivity among team members. It does not involve active collaboration or interaction.
Incorrect.

ESend the plans of the new office layout to the Selco staff showing them where each individual will be located
While this action communicates logistical details, it does not create opportunities for connection or collaboration between stakeholders.
Incorrect.
Why A and C are the Correct Answers (Scenario Alignment)
Both actions emphasize interaction and collaboration among stakeholders:
A: Encourages personal interaction in an informal setting, promoting open dialogue and better connections.
C: Provides a digital platform for collaboration, ensuring all stakeholders remain connected and informed.
Reference (AgilePM and Scenario Alignment):
AgilePM Handbook, Chapter 6: Collaboration and Communication in Change Management.
UniCo Scenario: 'Staff need to work collaboratively to develop the new attitudes and capabilities required to succeed in the mobile applications market.'
Agile Business Consortium -- Creating Collaborative Workspaces for Change.

Answer : A, C

Comprehensive and Detailed Step-by-Step Explanation

Understanding Connectivity in Change Management

Connectivity refers to fostering a sense of shared purpose, collaboration, and strong communication between all stakeholders. Actions demonstrating connectivity help stakeholders feel linked to the broader change initiative, ensuring smooth transitions and alignment of efforts.

Option Analysis

Question 4

Which 2 actions should the Technical Coordinator take to implement the new

Must Have requirement?

AEnsure that the latest version of the website design in the Solution
Architecture Definition is provided to all members of the Solution
Development Team.

BAssess the impact of the new Must Have requirement on the original
Business Case.

CAdd the additional tasks required to create the financial transaction
functionality to the Timebox Plan.

DConsolidate and circulate an agenda for the workshop.

ECheck for any documented standards which need to be applied to the
development of online financial transaction functionality.

Answer : A, E

To implement the new Must Have requirement for financial transaction functionality on the coffee shop insurance product website, the Technical Coordinator should focus on actions that align with their role in overseeing the technical aspects of the project. The following actions are most appropriate for the Technical Coordinator:

Selected Actions for the Technical Coordinator:

A . Ensure that the latest version of the website design in the Solution Architecture Definition is provided to all members of the Solution Development Team.

E . Check for any documented standards which need to be applied to the development of online financial transaction functionality.

A . It's crucial for the Technical Coordinator to ensure that the Solution Development Team has access to the most current website design specifications, especially when new functionalities are being added. This ensures consistency and alignment with the overall solution architecture, facilitating effective and efficient development.

E . The Technical Coordinator is responsible for ensuring that all technical aspects of the project adhere to relevant standards, including those related to online financial transactions. This involves identifying, understanding, and applying any necessary regulatory, security, and technical standards to the development process, ensuring compliance and functionality.

Why Other Actions Are Less Suitable:

B . Assessing the impact on the original Business Case is typically the responsibility of the Business Sponsor or Project Manager, as it involves financial and strategic considerations beyond the Technical Coordinator's primary focus.

C . Adding tasks to the Timebox Plan is generally a responsibility shared between the Project Manager and the Solution Development Team, with the Technical Coordinator providing input on technical feasibility and requirements.

D . Consolidating and circulating an agenda for the workshop is an important logistical task but may not directly fall under the Technical Coordinator's responsibilities. This task is often handled by the Project Manager or a designated administrative role.

Question 5

The Applications Manager, who is already very busy, is proposed as a Change Agent.

Which action by the Change Manager is MOST likely to make this department's change agent role effective?

AProvide an anonymous complaints system for use if the team cannot raise concerns directly.

BAppoint a junior team member as change agent with the Applications Manager as support 'buddy.'

CTrain the Application Manager in time management techniques and approaches.

DPublish the timetable of the Operational delivery process workstream objectives to staff.

Answer : B

Comprehensive and Detailed Step-by-Step Explanation

The Applications Manager is already heavily engaged in other responsibilities, which makes it challenging for them to take on additional duties as a change agent. To make their role effective without overburdening them, it is important to redistribute tasks or provide support to alleviate their workload.

1. Why B (Appoint a Junior Team Member with Support) is Correct

Delegation with Oversight: Appointing a junior team member as a change agent allows the Applications Manager to provide strategic guidance while the junior team member handles operational-level responsibilities.

Efficient Use of Time: This approach ensures the Applications Manager's expertise is still leveraged without compromising their ability to fulfill other critical responsibilities.

Encourages Team Development: By empowering a junior team member, the department builds capacity and fosters a culture of shared responsibility.

Fits Agile Principles: Agile encourages collaboration and distributed leadership, which aligns with assigning a junior member with oversight from the Applications Manager.

2. Analysis of Incorrect Options

Option A (Anonymous Complaints System):

While useful for surfacing concerns, this does not address the Applications Manager's workload or their ability to be effective in the change agent role.

Eliminate.

Option C (Train in Time Management):

Time management training is not a practical solution in this context, as it does not reduce the workload or provide additional resources for the Applications Manager.

Eliminate.

Option D (Publish Timetable):

Publishing a timetable may clarify objectives for the team but does not directly address the Applications Manager's capacity or ability to fulfill the role.

Eliminate.

3. Practical Implications of Selecting Option B

Improves Effectiveness: By providing a support structure (a junior team member), the department ensures that change-related tasks are handled without compromising other responsibilities.

Promotes Collaboration: This solution emphasizes teamwork and accountability, which is critical in change initiatives.

Question 6

Xan Insurance Company operates from one location - a large, open-plan

office in the centre of a city. Those employees that will be working within the

Solution Development Team are all based in this office but work at different

ends of the office in separate departments.

What action should the Project Manager suggest to ensure the most effective

collaboration of the Solution Development Team?

ACreate an email group for the Solution Development Team to collaborate
on ideas.

BSet up a telephone or video conferencing facility so that all members of
the team can collaborate effectively.

CRelocate these employees to a new project area, with a number of desks
where the Solution Development Team can sit together.

DNo action required as these employees are located in the same office.

Answer : C

The most effective action the Project Manager can suggest to ensure the most effective collaboration of the Solution Development Team is:

C . Relocate these employees to a new project area, with a number of desks where the Solution Development Team can sit together.

Co-locating team members in a shared space is a well-established practice in Agile environments to enhance communication, collaboration, and team dynamics. By having the Solution Development Team sit together, the Project Manager can facilitate more efficient face-to-face interactions, quick resolution of issues, and a better sense of team unity. This approach leverages the benefits of immediate communication and collaborative problem-solving, which are key in Agile project management. Even though the team members are currently in the same office, their separation into different ends of the office could hinder spontaneous communication and collaboration. Creating a dedicated project area for the team can significantly improve their ability to work together effectively.

Question 7

Using the Project Scenario and the additional information provided for

this question in the Scenario Booklet, answer the following questions

about Feasibility.

Remember to limit your answers to the number of selections requested in each

question.

Which 2 statements describe the appropriate application of Agile Project Management when producing an Outline Business Case to support the Feasibility Assessment?

AThe Feasibility Assessment should contain a detailed description of costs and benefits associated with the refurbishment.

BEnough description of the required refurbishment work should be provided to enable the Architecture Angels' Finance Director to decide whether the project should proceed.

CDuring Feasibility, potential beneficiaries of the project should be involved when the Outline Business Case for the refurbishment is created.

DThe Outline Business Case should demonstrate the mitigation of all business risks associated with the refurbishment.

EThe Outline Business Case should describe the full team structures to be engaged for the later phases of the project.

Answer : B, C

In applying Agile Project Management to the creation of an Outline Business Case in support of the Feasibility Assessment, the following two statements are most appropriate:

B . Enough description of the required refurbishment work should be provided to enable the Architecture Angels' Finance Director to decide whether the project should proceed.

Agile approaches favor providing just enough detail to make informed decisions without going into unnecessary depth at early stages. This allows for flexibility and adaptation as more information becomes available.

C . During Feasibility, potential beneficiaries of the project should be involved when the Outline Business Case for the refurbishment is created.

Agile methodologies emphasize stakeholder engagement and user involvement early and throughout the project. This ensures that the project delivers value and meets the needs of those it is intended to benefit.