Appian ACA100 Appian Certified Analyst Exam Practice Test

Page: 1 / 14
Total 50 questions
Question 1

As an Appian Analyst, which two activities are you responsible for during the "Initiate" phase of a project?



Answer : C, D

Define Personas (C): During the 'Initiate' phase, one of the key activities is defining personas. This involves identifying and detailing the different types of users who will interact with the application. Understanding these personas helps ensure that the application meets the needs of all user groups and informs the design and functionality of the system. Reference: Appian Documentation - User Personas

Plan a Requirement Gathering Approach (D): Planning the requirement gathering approach is another crucial activity in the 'Initiate' phase. This step involves determining how requirements will be collected, documented, and validated throughout the project. A well-defined approach ensures that all necessary information is captured early, setting a strong foundation for the development process. Reference: Appian Documentation - Requirements Gathering

Note: Building the deployment pipeline (A) and conducting sprint reviews (B) are activities typically associated with later phases in the project lifecycle, such as development and delivery.


Question 2

You are part of a project team building an application for organizing and automating an approval process for purchase orders.

Each purchase order requires approvals from multiple users within the application, and these approvals are sequential (for example, User B receives an approval task after the completion of User A's approval task). Your team is responsible for showing the approval step of each purchase order on its purchase order record.

Which Appian interface component should you use to best display the completed, current, and future approval steps for each purchase order?



Answer : C

The Milestone Component in Appian is the best choice for displaying the completed, current, and future approval steps of each purchase order. This component visually represents the progression of a process with distinct milestones, making it ideal for sequential tasks like approvals. Each milestone can indicate whether the step is completed, active, or pending, providing a clear and intuitive view of the approval process for users. Reference: Appian Documentation - Milestone Component

Note: The Progress Bar Component (A) is more suited for linear progress representation rather than distinct stages. The Gauge Component (B) and Org Chart Component (D) are not appropriate for this type of sequential task display.


Question 3

Within the "initiate" phase, who is expected to lead and facilitate requirements gathering discussions?



Answer : D

During the 'initiate' phase of a project, the Appian Analyst is expected to lead and facilitate requirements gathering discussions. The Appian Analyst works closely with stakeholders to understand business needs and translate them into technical requirements that the development team can implement.

Role of Appian Analyst:

The Appian Analyst acts as a bridge between business stakeholders and the development team.

They are responsible for ensuring that the gathered requirements are clear, actionable, and aligned with the project goals.

Why Not Other Options?:

A . Scrum Master: Facilitates the Scrum process but does not lead requirements gathering.

B . Product Owner: Prioritizes the backlog but often relies on the Analyst for detailed requirements gathering.

C . Testers: Focus on verifying that the application meets the requirements but do not typically gather them.

References:

Appian Community Success Guide: Roles in Appian Projects

The Appian Analyst plays a crucial role in the successful initiation of a project by ensuring that the requirements are well understood and documented.


Question 4

Which is an accurate statement about application security?



Answer : B

In Appian, every user who needs to interact with the platform, whether for development, administration, or accessing applications, must have an account. This is a fundamental security measure to ensure that only authorized users can interact with the system.

Appian Security Overview:

Each user account in Appian has specific permissions based on roles, ensuring that users can only access what they are authorized to.

This applies to all levels of interaction, from basic users to administrators and developers.

Why Not Other Options?:

A . Incorrect, as even basic users require accounts to access applications.

C and D . Incorrect, as they suggest that certain actions can be performed without an account, which is not the case.

References:

Appian Security Guide: User Management and Security

Ensuring that all users have accounts is a critical aspect of maintaining security and control within the Appian environment.


Question 5

A customer wants to automate a workflow for completing customer service cases. The high-level workflow involves multiple rounds of recording investigation results, uploading related documents, sending communications, and approving. Activities may need to be done at any time or out of order.

Which recommendation best utilizes the strengths of Appian out-of-the-box features to address this use case?



Answer : D

A records-centric design is the best approach to address this use case in Appian. This design allows users to interact with data through a central record type, with related actions enabling them to perform tasks like uploading documents, sending communications, and approving cases at any time or out of order.

Records-Centric Design:

This approach centralizes all related data and actions around a specific record type.

Users can trigger related actions such as document uploads or approvals directly from the record, ensuring flexibility and a user-friendly interface.

Why Not Other Options?:

A and B. Reports and dashboards are useful for visualizing data but are not as flexible for handling the ad-hoc and out-of-order activities described.

C . A sequential workflow is too rigid for a process where tasks need to be done out of order.

References:

Appian Documentation on Records: Records in Appian

Appian Community Success Guide: Designing Record-Centric Applications

A records-centric approach leverages Appian's strengths, providing a flexible and intuitive solution for complex workflows.


Question 6

According to best practices, which two types of tests should be considered during user acceptance testing (UAT)?



Answer : C, D

Regulation Acceptance Testing (C): During User Acceptance Testing (UAT), it is essential to ensure that the application complies with industry regulations and standards. Regulation acceptance testing focuses on verifying that the system adheres to legal and compliance requirements specific to the industry or region where the application will be used. This ensures that the application meets all necessary regulatory guidelines before going live. Reference: Appian Documentation - Testing and Validation

Functional Testing (D): Functional testing is a critical component of UAT as it verifies that the application's functionality works as expected from the end-user's perspective. This includes validating that all features, workflows, and business processes perform correctly according to the specified requirements. UAT is the final phase where end-users interact with the application to confirm that it meets their needs and performs as intended. Reference: Appian Documentation - Functional Testing

Note: Load testing (A) and platform security testing (B) are important types of tests but are usually conducted during performance and security testing phases rather than UAT. UAT focuses more on ensuring the application meets business requirements and end-user expectations.


Question 7

An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.

What is the best way to auto-classify the dissatisfied customers as part of processing?



Answer : A

The organization aims to automate the identification of dissatisfied customers based on the ticket description. To achieve this, leveraging natural language processing (NLP) capabilities is the most efficient method. Appian provides connected systems that allow integration with external NLP services. These services can analyze text data (such as ticket descriptions) to determine the sentiment or classify the text into predefined categories (like 'dissatisfied customer').

Natural Language Connected System:

Appian can integrate with third-party NLP platforms such as Google Cloud Natural Language, AWS Comprehend, or Azure Text Analytics via connected systems.

These services analyze the text provided in the ticket description to detect sentiment, keywords, or specific categories indicating dissatisfaction.

Based on the analysis, the system can automatically assign the appropriate team to handle the case.

Why Not Other Options?:

B . Decision Table: While decision tables are useful for rule-based decisions, they are not suitable for interpreting unstructured text like ticket descriptions.

C . Image Analysis Connected System: This option is irrelevant as the task involves text processing, not image analysis.

D . SAIL Form: SAIL forms are primarily used for user interface creation and are not intended for text analysis or classification.

Implementation in Appian:

Create a connected system to integrate with the chosen NLP service.

Configure the NLP service to analyze the text data and return the sentiment or classification results.

Based on the results, use process models to route the ticket to the appropriate team for resolution.

References:

Appian Documentation on Connected Systems: Appian Connected Systems

Appian Community Success Guide: Appian Delivery Methodology

Third-Party NLP Services Integration: Google Cloud NLP Documentation


Page:    1 / 14   
Total 50 questions