Appian Certified Analyst ACA100 Exam Practice Test

Answer : B

Answer : B

In Appian, every user who needs to interact with the platform, whether for development, administration, or accessing applications, must have an account. This is a fundamental security measure to ensure that only authorized users can interact with the system.

Appian Security Overview:

Each user account in Appian has specific permissions based on roles, ensuring that users can only access what they are authorized to.

This applies to all levels of interaction, from basic users to administrators and developers.

Why Not Other Options?:

A . Incorrect, as even basic users require accounts to access applications.

C and D . Incorrect, as they suggest that certain actions can be performed without an account, which is not the case.

References:

Appian Security Guide: User Management and Security

Ensuring that all users have accounts is a critical aspect of maintaining security and control within the Appian environment.

Answer : B, C, E

To display a set of data related to a single business object and allow navigation into details, the combination of Report, Record, and Page features in Appian is the most effective approach.

Reports:

Reports allow you to aggregate and visualize data, providing an overview of the business object.

They can include interactive elements that enable users to drill down into specific details.

Records:

Records in Appian represent business objects and provide a centralized view of all related data.

Users can navigate through the data to see different aspects of the business object, including related records and details.

Pages:

Pages in Appian are used to create user interfaces that combine multiple elements, such as Reports and Records, into a cohesive experience.

Pages allow you to organize and present the data in a way that supports user navigation and interaction.

Why Not Other Options?:

A . Sites: Sites are used to create customized user interfaces but do not directly handle data presentation and navigation.

D . Database: The database is where data is stored, but it is not directly used to display or navigate data within the user interface.

References:

Appian Documentation on Records and Reports: Records, Reports

Appian User Interface Design Guide: Pages and Sites

These features together provide a powerful and flexible way to display and interact with business data in Appian.

Answer : B

Answer : B

The preferred solution for invoking Appian interfaces from an existing web portal is to implement an embedded interface approach. Appian provides the ability to embed interfaces (such as forms or dashboards) within other web applications, allowing seamless integration and interaction with Appian functionality from within an existing portal.

Embedded Interface Approach Overview:

Appian interfaces can be embedded in other web applications using iframe technology or JavaScript, allowing users to interact with Appian processes without leaving the existing portal.

This approach is ideal when the goal is to provide Appian functionality within a different user interface while maintaining the user experience of the existing portal.

Why Not Other Options?:

A . Appian Site: While Appian Sites provide a customized user interface within Appian, they do not integrate with external portals.

C . Custom UI instead of Appian UI: Creating a custom UI bypasses the built-in capabilities of Appian, leading to increased development effort and complexity.

D . Headless solution: A headless approach typically involves using Appian as a backend service without a user interface, which is not suitable for this requirement.

References:

Appian Documentation on Embedded Interfaces: Embedding Appian Interfaces

Embedding Appian interfaces ensures a smooth integration of Appian capabilities within the existing web portal, enhancing user experience without disrupting the current workflow.

Answer : A

The organization aims to automate the identification of dissatisfied customers based on the ticket description. To achieve this, leveraging natural language processing (NLP) capabilities is the most efficient method. Appian provides connected systems that allow integration with external NLP services. These services can analyze text data (such as ticket descriptions) to determine the sentiment or classify the text into predefined categories (like 'dissatisfied customer').

Natural Language Connected System:

Appian can integrate with third-party NLP platforms such as Google Cloud Natural Language, AWS Comprehend, or Azure Text Analytics via connected systems.

These services analyze the text provided in the ticket description to detect sentiment, keywords, or specific categories indicating dissatisfaction.

Based on the analysis, the system can automatically assign the appropriate team to handle the case.

Why Not Other Options?:

B . Decision Table: While decision tables are useful for rule-based decisions, they are not suitable for interpreting unstructured text like ticket descriptions.

C . Image Analysis Connected System: This option is irrelevant as the task involves text processing, not image analysis.

D . SAIL Form: SAIL forms are primarily used for user interface creation and are not intended for text analysis or classification.

Implementation in Appian:

Create a connected system to integrate with the chosen NLP service.

Configure the NLP service to analyze the text data and return the sentiment or classification results.

Based on the results, use process models to route the ticket to the appropriate team for resolution.

References:

Appian Documentation on Connected Systems: Appian Connected Systems

Appian Community Success Guide: Appian Delivery Methodology

Third-Party NLP Services Integration: Google Cloud NLP Documentation

Answer : A

The most suitable integration approach for the given use case is web API-based integration (A). Web APIs allow real-time communication between the third-party system and Appian. The third-party system can send information to Appian through an HTTP request, which Appian processes, and then returns the case ID in the response. This real-time, synchronous interaction is ideal for scenarios where immediate feedback, like displaying a case ID on a confirmation screen, is required. Reference: Appian Documentation - Web APIs

Note: The other options---FTP/SFTP (B), integration objects (C), and message queues (D)---are not as suitable for real-time, synchronous interactions. FTP/SFTP is typically used for batch processing, integration objects facilitate interactions within Appian, and message queues are better suited for asynchronous processing.