Apple-Device-Support Exam Questions Instant Access

Question 1

What should you do if an app on your iPhone stops responding?

ADelete the app, then redownload from the App Store.

BReset all settings.

CRestart the device.

DForce the app to close and reopen the app.

Answer : D

Question 2

What should you do before you use safe mode?

ARun Apple Diagnostics.

BDisconnect from all networks and disable Wi-Fi and Bluetooth.

CRun Disk Utility from macOS Recovery.

DDisconnect peripherals and accessories.

Answer : D

Question 3

Which macOS Recovery feature is available ONLY on Mac computers with Apple silicon from the macOS Recovery Utilities menu in macOS?

ARecovery diagnostics

BRecovery log

CShare disk

DStartup Security Utility

Answer : C

Question 4

You attempt to start up a Mac with Apple silicon to recoveryOS, but a lock icon appears on the screen and you're asked to enter a password. What is the most likely reason that this screen appears?

AYour Mac is enrolled in an MDM solution and has a FileVault password set.

BYour Mac has a security policy set that disallows access to recoveryOS.

CYour Mac is enrolled in an MDM solution and has a recoveryOS password set.

DYour Mac has a Startup Utility password set.

Answer : C

Question 5

What happens when you restore a Mac with Apple silicon with Apple Configurator?

AIt updates the firmware and recoveryOS, and erases and installs macOS.

BIt restores the system state from before a corrupted battery drain.

CIt recovers data from a Time Machine snapshot on the internal storage.

DIt forces the Mac to perform any pending software updates.

Answer : A

Question 6

Which wireless authentication method allows a Mac to use digital certificates to authenticate to secure wireless networks?

AWPA Personal

BWPA3 Enterprise

CWPA3 Transitional

DWPA3 Personal

Answer : B

Question 7

A managed iPhone doesn't offer the latest operating system in Settings > General > Software Update. Which two reasons could be the cause? (Select two.)

AApple is no longer signing the version of iOS installed on their iPhone.

BVPN or proxy connections are preventing the iPhone from contacting the update servers.

CA time-based deferral is set on the iPhone.

DThey must back up their iPhone before they can upgrade it.

ETheir iPhone isn't fully charged.

Answer : B, C

Apple Device Support Exam (SUP-2025) Apple-Device-Support Exam Questions