Apple SVC-19A Exam Questions Instant Access

Question 1

After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi.

Which of the following criteria must be met before these daily backups can be made automatically?

AiTunes is open on the host computer.

BThe iOS device is plugged into the host computer via USB.

CThe iOS device is in Airplane Mode.

DThe iOS device is connected to a power source.

Answer : D

Question 2

Which of the following statements is true of electrostatic discharge (ESD) damage?

AConventional testing detects all damage caused by ESD.

BESD should ideally occur near active electronic systems.

CAccidental ESD will result in fewer additional repairs on the same device.

DESD impacts microscopic pathways on the integrated circuits.

Answer : A

Question 3

Please refer to the following information to answer the questions on the right.

Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.

She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.

Based on the information Debra provided, in which problem space does this issue fit?

AEducational opportunity

BUser Data

CEnvironmental

DSoftware

Answer : D

Question 4

Which of the following customer statements would alert you to a safety issue? (Choose two.)

AMy iPhone flashed and sparked when I tried to charge it.

BThe corner of my iPad is badly bent.

CMy iPhone has fluctuating sound levels. Sometimes it is deafening.

DThe screen is too bright. It hurts my eyes.

EMy new Apple Watch makes me itchy and my wrist is red and irritated.

FThe home button on my iPhone seems to have sunk.

Answer : A, F

Question 5

What are the features of using iCloud as a backup method for an iOS device?

AAlways encrypts backups.

BBackups can be encrypted or un-encrypted.

COffers up to 200 TB of storage.

DThe customer can make backups over cellular networks.

Answer : B

Question 6

How do you access Control Center from the home screen on an iPhone 8?

ASwipe from left to right.

BSwipe up from the bottom of the screen.

CSwipe from right to left.

DSwipe down from the top of the screen.

Answer : B

Question 7

Please refer to the following information to answer the questions on the right.

Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.

Which of the following skills would help Baron verify that he understood the issue that Lucille described?

AEvaluating

BImitating

CListening

DReflecting

Answer : D

Apple Service Fundamentals SVC-19A Exam Questions