Apple Service Fundamentals SVC-19A Exam Practice Test

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Total 70 questions
Question 1

Which of the following types of data are backed up to iCloud? (Choose two.)



Answer : B, C


Question 2

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?



Answer : A


Question 3

Which of the following expresses empathy rather than sympathy?



Answer : D


Question 4

Diego is servicing an embedded battery and it begins to swell. Which of the following is the proper response by Diego?



Answer : A


Question 5

In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?



Answer : D


Question 6

Which of the following statements empathize with the customer or helps resolve a conflict? (Choose three.)



Answer : D, E, G


Question 7

Which of the following are required to setup iTunes backup with an iPhone 8? (hoose two.)



Answer : C, E


Page:    1 / 14   
Total 70 questions