Apple SVC-19A Exam Practice Test Instant Access

Question 1

Which of the following statements are true when safely handling of batteries and portable computer case assemblies with built-in battery? (Choose three.)

ALift batteries or case assemblies using the battery cable.

BIf a battery is dropped, it can be reused after visual inspection.

CTechnicians should put on nitrile or lint free gloves when dealing with hot batteries.

DIf something unusual is noticed (such as an odor, swelling, discoloration, deformity or overheating), connect the device to a power outlet and run Diagnostics.

ENever attempt to separate or remove the battery from a case assembly that has a built-in battery.

FDo not expose lithium batteries to high temperatures.

GWhen performing a visual inspection, view the battery from about one foot away.

Answer : B, C, G

Question 2

Which of the following customer statements would alert you to a safety issue? (Choose two.)

AMy iPhone flashed and sparked when I tried to charge it.

BThe corner of my iPad is badly bent.

CMy iPhone has fluctuating sound levels. Sometimes it is deafening.

DThe screen is too bright. It hurts my eyes.

EMy new Apple Watch makes me itchy and my wrist is red and irritated.

FThe home button on my iPhone seems to have sunk.

Answer : A, F

Question 3

Which of the following statements is true about an actively swelling embedded battery?

AActively swelling batteries are not considered a safety concern.

BActively swelling batteries are likely caused by large amounts of liquid inside the batteries.

CActively swelling batteries are unlikely to lead to thermal runaway.

DActively swelling batteries are more likely to rupture and release gasses.

Answer : D

Question 4

Laura is performing a visual inspection of an embedded battery. What kinds of cosmetic issues should she look for? (Choose two.)

AUPC Code

BApple product serial number

CIATA complice label

DScratches

EQR Code

FApple logo

GDents or dot imprints

Answer : D, G

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