Apple SVC-19A Exam Questions Instant Access

Question 1

Which of the following types of data are backed up to iCloud? (Choose two.)

ATouch ID Settings

BDevice Settings

CMessages

DApple Pay information and settings

EiCloud Music Library

Answer : B, C

Question 2

You suspect that the issue Darla describes is a result of how she is using her iPhone. Which of the following is an empathetic and supportive closed question to ask?

AWhy didn't you review the iPhone User Guide before you tried to use your phone?

BDo you realize how you are using the iPhone is causing your issue?

CThat is not the correct way of using the iPhone; do you need a demonstration?

DDo you mind if I show you a couple of ways I learned to use the iPhone?

Answer : D

Question 3

How do you access Control Center from the home screen on an iPhone 8?

ASwipe from left to right.

BSwipe up from the bottom of the screen.

CSwipe from right to left.

DSwipe down from the top of the screen.

Answer : B

Question 4

Which of the following is an important factor when beginning to troubleshoot a customer issue?

AGaining agreement on the issue to be resolved.

BAssume that the customer does not know how to use the product.

CProviding solutions in the shortest amount of time.

DPromoting new products.

Answer : A

Question 5

What requirements are needed for iCloud to automatically back up an iOS device each day? (Choose two.)

AThe device has two-factor authentication turned on.

BThe device is powered off.

CThe device is updated to latest iOS.

DThe device is connected to a power source.

EThe device's screen is locked.

Answer : D, E

Question 6

In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?

AThe technician is conducting a current test on a device.

BThe technician is working on a device that is plugged in to AC power.

CThe technician is cleaning the display on a device after reassembly.

DThe technician is replacing a circuit board inside a device.

Answer : D

Question 7

John is attempting to use Handoff with his recently updated iPhone and Mac. He does not see the Handoff icon for the app he is using appear in macOS.

What troubleshooting step should John try first?

AVerify that both devices are connected to a Wi-Fi network using WPA2 security.

BVerify that iPhone Cellular Calls are turned on in System Preferences > Network.

CVerify that both devices have Wi-Fi turned on.

DReset Network Settings on iPhone.

Answer : C

Apple Service Fundamentals SVC-19A Exam Questions