Apple SVC-19A Exam Questions Instant Access

Question 1

John is attempting to use Handoff with his recently updated iPhone and Mac. He does not see the Handoff icon for the app he is using appear in macOS.

What troubleshooting step should John try first?

AVerify that both devices are connected to a Wi-Fi network using WPA2 security.

BVerify that iPhone Cellular Calls are turned on in System Preferences > Network.

CVerify that both devices have Wi-Fi turned on.

DReset Network Settings on iPhone.

Answer : C

Question 2

What are the features of using iCloud as a backup method for an iOS device?

AAlways encrypts backups.

BBackups can be encrypted or un-encrypted.

COffers up to 200 TB of storage.

DThe customer can make backups over cellular networks.

Answer : B

Question 3

Which of the following features of iOS require an Apple ID to use?

AMaps

BGame Center

CSiri

DSplit View

Answer : B

Question 4

How do you access Control Center from the home screen on an iPhone 8?

ASwipe from left to right.

BSwipe up from the bottom of the screen.

CSwipe from right to left.

DSwipe down from the top of the screen.

Answer : B

Question 5

Examine the image.

Which feature in macOS is opened by clicking on this dock icon?

ASystem Preferences

BLaunchpad

CFinder

DSpotlight

Answer : B

Question 6

Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.

Which of the following is the correct statement about his situation?

ATony will have to purchase an iTunes gift card before he can setup his Apple ID.

BTony will have to use a bank account and routing number to setup his Apple ID.

CTony can create an Apple ID in iTunes without a credit card or other payment method.

DTony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.

Answer : C

Question 7

You suspect that the issue Darla describes is a result of how she is using her iPhone. Which of the following is an empathetic and supportive closed question to ask?

AWhy didn't you review the iPhone User Guide before you tried to use your phone?

BDo you realize how you are using the iPhone is causing your issue?

CThat is not the correct way of using the iPhone; do you need a demonstration?

DDo you mind if I show you a couple of ways I learned to use the iPhone?

Answer : D

Apple Service Fundamentals SVC-19A Exam Questions