Apple SVC-19A Exam Practice Test Instant Access

Question 1

Which of the following types of data are backed up to iCloud? (Choose two.)

ATouch ID Settings

BDevice Settings

CMessages

DApple Pay information and settings

EiCloud Music Library

Answer : B, C

Question 2

Please refer to the following information to answer the questions on the right.

Rachel is starting a repair on a three-year-old MacBook Pro.

After opening the device, she takes some time to visually inspect the top case assembly with battery.

Rachel notes that the battery cell on the MacBook Pro has expanded.

Given the age of the MacBook Pro, she believes the battery has few charge cycles left.

What are two safety precautions that Rachel should take when the battery has an expanded enclosure? (Choose two.)

AThe expanded battery should be separated from the top case and placed in the fire-proof safety cabinet for a minimum of two hours.

BRachel should ensure that she is wearing cut-resistant gloves.

CRachel should be careful not to puncture, crush, or attempt to flatten the expanded battery cell or enclosure.

DIf the cell appears to be suddenly and actively swelling in real time, Rachel should respond as if the battery is experiencing a thermal runaway event.

EThe battery presents a safety concern because of the hazardous gas trapped inside the expanded enclosure.

Answer : C, E

Question 3

Diego is servicing an embedded battery and it begins to swell. Which of the following is the proper response by Diego?

AImmediately pour sand on the battery to cover it completely.

BEvacuate the room for fifteen minutes.

CRemove the swelling battery and move it to a fire-proof safety cabinet.

DWait to see if the battery stops swelling or continues to thermal event.

Answer : A

Question 4

Which of the following summarizes a customer's concerns without simply repeating what the customer said?

Aevaluating

Blistening

Creflecting

Dparroting

Answer : C

Question 5

Please refer to the following information to answer the questions on the right.

Rachel is starting a repair on a three-year-old MacBook Pro.

After opening the device, she takes some time to visually inspect the top case assembly with battery.

After gaining agreement with the customer about repair time and cost, Rachel begins the replacement of the top case assembly with battery. If during the repair the battery cells begin to actively swell, how should Rachel respond?

APour sand over the battery immediately.

BLeave the room for fifteen minutes.

CCarefully continue the repair while monitoring the battery.

DFind a fire extinguisher and keep it nearby.

Answer : A

Question 6

How do you access Control Center from the home screen on an iPhone 8?

ASwipe from left to right.

BSwipe up from the bottom of the screen.

CSwipe from right to left.

DSwipe down from the top of the screen.

Answer : B

Question 7

Lew is not certain that his Apple ID is working correctly in macOS. Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?

AOpen System Preferences, click iCloud, and verify that the account is signed in.

BClick the Apple menu, select Apple ID, and ensure that Lew's Apple ID is listed.

COpen the Apple ID pane in System Preferences.

DGo to the My Apple ID page (appleid.apple.com) and verify the account is signed in.

Answer : A

Apple Service Fundamentals SVC-19A Exam Practice Test