Apple SVC-19A Exam Practice Test Instant Access

Question 1

Lew is not certain that his Apple ID is working correctly in macOS. Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?

AOpen System Preferences, click iCloud, and verify that the account is signed in.

BClick the Apple menu, select Apple ID, and ensure that Lew's Apple ID is listed.

COpen the Apple ID pane in System Preferences.

DGo to the My Apple ID page (appleid.apple.com) and verify the account is signed in.

Answer : A

Question 2

Which of the following features of iOS require an Apple ID to use?

AMaps

BGame Center

CSiri

DSplit View

Answer : B

Question 3

What should be used to properly clean and restore an ESD mat?

AAny solvent based cleaner

BDistilled or bottled water

CLint-free cloth

DA cleaner that is specifically designed for ESD mats

Answer : C

Question 4

After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi.

Which of the following criteria must be met before these daily backups can be made automatically?

AiTunes is open on the host computer.

BThe iOS device is plugged into the host computer via USB.

CThe iOS device is in Airplane Mode.

DThe iOS device is connected to a power source.

Answer : D

Question 5

Examine the image.

Which feature in macOS is opened by clicking on this dock icon?

ASystem Preferences

BLaunchpad

CFinder

DSpotlight

Answer : B

Question 6

Please refer to the following information to answer the questions on the right.

Rachel is starting a repair on a three-year-old MacBook Pro.

After opening the device, she takes some time to visually inspect the top case assembly with battery.

After gaining agreement with the customer about repair time and cost, Rachel begins the replacement of the top case assembly with battery. If during the repair the battery cells begin to actively swell, how should Rachel respond?

APour sand over the battery immediately.

BLeave the room for fifteen minutes.

CCarefully continue the repair while monitoring the battery.

DFind a fire extinguisher and keep it nearby.

Answer : A

Question 7

Please refer to the following information to answer the questions on the right.

Rachel is starting a repair on a three-year-old MacBook Pro.

After opening the device, she takes some time to visually inspect the top case assembly with battery.

Rachel notes that the battery cell on the MacBook Pro has expanded.

Given the age of the MacBook Pro, she believes the battery has few charge cycles left.

What are two safety precautions that Rachel should take when the battery has an expanded enclosure? (Choose two.)

AThe expanded battery should be separated from the top case and placed in the fire-proof safety cabinet for a minimum of two hours.

BRachel should ensure that she is wearing cut-resistant gloves.

CRachel should be careful not to puncture, crush, or attempt to flatten the expanded battery cell or enclosure.

DIf the cell appears to be suddenly and actively swelling in real time, Rachel should respond as if the battery is experiencing a thermal runaway event.

EThe battery presents a safety concern because of the hazardous gas trapped inside the expanded enclosure.

Answer : C, E

Apple SVC-19A Apple Service Fundamentals Exam Practice Test