Apple SVC-19A Apple Service Fundamentals Exam Practice Test

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Total 70 questions
Question 1

Which of the following is a valid ESD safety precaution?



Answer : C


Question 2

Which of the following statements is true of electrostatic discharge (ESD) damage?



Answer : A


Question 3

Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.

Which of the following is the correct statement about his situation?



Answer : C


Question 4

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?



Answer : A


Question 5

Which equipment is used to check if an AC power outlet is properly grounded?



Answer : C


Question 6

April states she would like to use the cellular network from her iPhone to access the Internet for free on her Mac. What true statement can you give April?



Answer : A


Question 7

Confrontational phrasing is always a mistake but some phrases are poorer than others. Which of the following confrontational phrases is most likely to cause a conflicted conversation?



Answer : D


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Total 70 questions