Apple SVC-19A Exam Practice Test Instant Access

Question 1

Which of the following types of data are backed up to iCloud? (Choose two.)

ATouch ID Settings

BDevice Settings

CMessages

DApple Pay information and settings

EiCloud Music Library

Answer : B, C

Question 2

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?

AVisually inspect the top case assembly with battery for damage and let it sit on the workbench for 2 hours to observe if any events occur. If none occurs, continue the repair with that service part.

BVisually inspect the top case assembly with battery that fell to the floor and replace it with a new service part if the damage exceeds the damage thresholds.

CDispose of the top case assembly with battery that fell to the floor and use an undamaged service part instead.

DContinue using the top case assembly with battery that fell to the floor if there are no signs of damage.

Answer : A

Question 3

Which of the following expresses empathy rather than sympathy?

AI feel so sorry for you. I bet you feel disappointed.

BPoor you! You must feel awful.

COh, what a pity! This must make you feel disappointed.

DI am sorry this happened to you. I can see why you may be disappointed

Answer : D

Question 4

Diego is servicing an embedded battery and it begins to swell. Which of the following is the proper response by Diego?

AImmediately pour sand on the battery to cover it completely.

BEvacuate the room for fifteen minutes.

CRemove the swelling battery and move it to a fire-proof safety cabinet.

DWait to see if the battery stops swelling or continues to thermal event.

Answer : A

Question 5

In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?

AThe technician is conducting a current test on a device.

BThe technician is working on a device that is plugged in to AC power.

CThe technician is cleaning the display on a device after reassembly.

DThe technician is replacing a circuit board inside a device.

Answer : D

Question 6

Which of the following statements empathize with the customer or helps resolve a conflict? (Choose three.)

A'Calm down. You are being ridiculous.'

B'These devices are expensive, I cannot change that.'

C'Please control yourself. That is not how it works.'

D'I'm sorry to hear that.'

E'I can understand why you are upset.'

F'It is not possible to repair it by Monday.'

G'You are right. I would be frustrated as well.'

Answer : D, E, G

Question 7

Which of the following are required to setup iTunes backup with an iPhone 8? (hoose two.)

AEncrypted volume on Mac or PC

BLightning to USB Cable

CiCloud account

DComputer compatible with iTunes

EiTunes Store account

Answer : C, E

Apple Service Fundamentals SVC-19A Exam Practice Test