ASQ CMQ-OE CMQ/OE Exam Questions Instant Access

Question 1

Refer to the exhibit.

According to the chart above which statement regarding causation is true?

AThe improvement in customer satisfaction is causing the stagnation in market share

BThe stagnation in market share is causing the improvement in customer satisfaction

CThere is not a clear indication of what is causing the improvement in cither factors

DTime is causing the stagnation in market share and the improvement in customer satisfaction

Answer : C

Question 2

The following chart was developed by a team.

This is an example of what type of chart?

APERT

BGantt

CPareto

DShewhart

Answer : A

Question 3

A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of the parts are rejected by receiving inspection because they are out of tolerance, but the material review board subsequently accepts those rejects. If a process improvement team has been asked to focus on this problem, which of the following steps should the team take first?

AReview the specification limits with engineering;

BPerform 100% inspection an incoming parts from this supplier

CRequire the supplier to provide a certificate of conformance tor each lot

DReject all lots until the supplier corrects the problem

Answer : A

Question 4

At a minimum, self-directed work teams should be authorized to

Aeliminate or reduce variation

Bmonitor their own processes

Cexpand the scope of their responsibility

Destablish relevant procedures

Answer : B

Question 5

A company is in the planning phase of a supplier relations program. Which of the following steps is critical to establishing a successful program?

AIdentifying appropriate commodities from procurement

BAnalyzing the cost of procurement

CEvaluating the replacement of existing suppliers

DDetermining the needs of the customer

Answer : D

Question 6

Human resources (HR)has proposed instituting a program to encourage employees to submit suggestions. Before implementing this plan. HR should do which of the following?

ADevelop a provision tor recording participation on the employee's permanent record

BDevelop a provision for providing a reward that in proportional to the value of the suggestion lo the company

CObtain a commitment from management to implement suggestions that are accepted

DObtain approval for the plan from employee representatives

Answer : C

Question 7

In response to changing market conditions, a company has revised its corporate goals. Which of the following tools would be appropriate for the sales and marketing team to use to align its strategy to those new goals?

ATree diagram

BFlowchart

CPareto diagram

DKaizen

Answer : A

ASQ Manager of Quality/Organizational Excellence CMQ-OE CMQ/OE Exam Questions