ASQ CMQ-OE CMQ/OE Exam Practice Test Instant Access

Question 1

Which of the following communication skills is most important for a virtual team to have to avoid making incorrect assumptions?

AReport writing

BComputer usage

CActive listening

DText messaging abbreviations

Answer : C

Question 2

Leadership is the process of creating an environment in which workers can become

Ateam players

BEmpowered

Cmanagers

Dspecialists

Answer : B

Question 3

Which of the following actions would be a violation of the ASQ Code of Ethics?

AGiving credit to all present or previous employers when disclosing information about quality processes

BAccepting a monetary reward as 2 member of a successful process improvement team

CIndicating any potential consequences of ignoring a quality professional's judgment

DAccepting compensation from two different parties for the same service, without their consent

Answer : D

Question 4

A quality manager finds that the company performance appraisal system is declining employee involvement in team activities, and membership on cross-functional or process improvement teams is directly linked to organizational objectives. To change this situation, the manager should recommend adjusting the appraisal system to

Ainclude behavioral metrics

Binclude short-term production results

Cincrease rewards for meeting individual productivity goals

Dincrease the weighting for team participation

Answer : A

Question 5

Which of the following would be the focus of a competitive analysis?

ABusiness practices that seem to work effectively

BStrategies and market position

CMarket requirements and customer needs

DIndustry segments and customer groups

Answer : B

Question 6

According to Deming. management by fear most often results from managers who are driven by

Anumbers

Bfacts

CImprovement objectives

Dmarket chances

Answer : A

Question 7

What is the first step in creating change?

AEstablishing a strategic plan

BIdentifying stakeholders

CDeveloping a vision

DAnticipating resistance

Answer : C

ASQ Manager of Quality/Organizational Excellence CMQ-OE CMQ/OE Exam Practice Test