ASQ CMQ-OE CMQ/OE Exam Practice Test Instant Access

Question 1

Which of the following is the most important characteristic of customer-focused organizations?

AA documented quality management system

BClear leadership from top management

CReward and recognition programs for all employees

DTrained staff in the customer service department

Answer : B

Question 2

Which of the following elements of an organisation's strategic planning process includes developing detailed action plans, defining: resource requirements, establishing performance measures, and aligning work units?

AStrategic objectives

BStrategy deployment

CStrategic plan linkage

DGuiding principles

Answer : C

Question 3

Which of the following objectives is an example of a tactical quality goal?

AReduce overall customer complaints

BIncrease production efficiency in all departments

CImprove market share by 10%

DReduce rework in finishing by 10%

Answer : D

Question 4

When benchmarking is briny considered for process improvement, which of the following is the most appropriate starting point?

APerforming an analysis of competitors' products

BEstablishing target goals for the process

CIdentifying what is to be benchmarked

DSelecting a benchmarking partner

Answer : C

Question 5

Which of the following sets of elements describes the key phases of a ship-to-stock (STS) system?

ACandidacy, qualification, maintenance

BQuality, cost, delivery

CForecasting, scheduling, inventory

DValue streams, added value, waste

Answer : B

Question 6

Which of the following statements is true about a customer-driven organization?

AIt views people as its greatest resource.

BIt has a short-term focus.

CIt measures performance in terms of bottom-line financial results.

DIt provides quick returns on its investments.

Answer : A

Question 7

A company's training needs analysis shows that the only people in the organization who have been (rained in quality function deployment (QFD) are the quality stall members. The quality manager should do which of the following to address this problem?

AAsk the training manager to set up multiple QFD courses for open enrollment

BSchedule introductory QFD training for the next senior management meeting

CSchedule mandatory QFD training for everyone in the company

DHire an outside consultant to introduce QFD at a companywide meeting

Answer : C

ASQ CMQ-OE Manager of Quality/Organizational Excellence CMQ/OE Exam Practice Test