ASQ CMQ-OE CMQ/OE Exam Practice Test Instant Access

Question 1

Which of the following training methods should be used when the trainees will apply what they learn on the job?

ADemonstration by certified trainers

BRole-playing

CHands-on training

DSelf-paced workbooks

Answer : C

Question 2

According to Deming. management by fear most often results from managers who are driven by

Anumbers

Bfacts

CImprovement objectives

Dmarket chances

Answer : A

Question 3

Which of the following are considered key processes in managing quality?

AProcess capability, rework costs, and customer satisfaction

BRoot cause analysis, corrective- action, and preventive action

CQuality control, planning, and improvement

DInternal, external, and product audits

Answer : C

Question 4

A quality system should be based on which of the following fundamental management principles?

AEmployees want to do a good job

BStatistical process control should be used throughout the organization

C'Zero defects' is the only acceptable quality level

DSuppliers should be certified by an external agency or audited annually

Answer : A

Question 5

Refer to the exhibit.

Which of the following conclusions can be drawn from this table?

AHalf of the customers believe the product costs too much.

BProduct reliability is implement to the majority of customers.

CNearly 40% of the customer calls were handled in a discourteous manner.

DMost customers have little interest in the response time for warranty claims

Answer : B

Question 6

A project improvement team has identified several key issues but disagrees over the importance of certain issues. If project resources are limited and the key issues are similar. which of the following tools wall help resolve the disagreement?

AA prioritization matrix

BAn affinity diagram

CAn interrelationship digraph

DA cause and effect diagram

Answer : A

Question 7

Which of the following is the best tool to use to identify the specific tasks needed to complete a project?

APERT

BActivity network diagram

CWork breakdown structure

DCritical path method

Answer : C

ASQ Manager of Quality/Organizational Excellence CMQ-OE CMQ/OE Exam Practice Test