ASQ CMQ-OE CMQ/OE Exam Questions Instant Access

Question 1

A recent employee survey included individual comments indicating that some employees are having to decide whether to follow a written procedure or do something contrary to procedure b their supervisor or manager told them to do it differently. In this situation, the first action the quality manager should take is to

Adiscuss the matter with the quality council or senior management

Bdiscuss the matter with mid-level managers

Cinitiate appropriate changes to the procedures being violated

Dquantify and verify the survey findings

Answer : D

Question 2

The limits of an x control chart are usually calculated by using which of the following values?

A3 standard deviations of the sample average

BStandard deviations of the individuals' average

C3 variances of the sample average

D3 variances of the individuals' average

Answer : A

Question 3

A company president and the vice president of operations congratulate the quality on the outstanding increase in customer satisfaction, which was the company's number one priority. The quality manager's best response is to thank them and

Aaccept their praise on behalf of the employees throughout the company

Bsuggest that they praise the employees directly, since everyone contributed to the results

Cremind them that more work needs to be done

Dcaution them that having such a singular focus on customer satisfaction may be misleading mn the long run

Answer : B

Question 4

When managing, virtual teams across virtual offices, a quality manager will often question the traditional

Aparadigm of workday and workplace

Bparadigm of quality management

Cstructure of a business organization

Dconcept of training needs

Answer : A

Question 5

A regression analysis be used to determine

Awhether there is a correlation between x and y

Bwhether x is negatively related to y

Cthe relationship between x and the origin point

Dthe true value of y at various values of x

Answer : A

Question 6

A quality system should be based on which of the following fundamental management principles?

AEmployees want to do a good job

BStatistical process control should be used throughout the organization

C'Zero defects' is the only acceptable quality level

DSuppliers should be certified by an external agency or audited annually

Answer : A

Question 7

An ISO 9001 compliant company can drive organization-wide improvements effectively by

Adeploying u contract review process

Bdocumenting procedures

Cacting on the results of quality systems audits

Dtraining employees in statistical process control

Answer : B

ASQ Manager of Quality/Organizational Excellence CMQ-OE CMQ/OE Exam Questions