ASQ CQIA Exam Questions Instant Access - No Installation Required

Question 1

During the release planning stage you identify that the changes you are about to make to a service will necessitate changes in related software systems. Once all the changes have been fully tested, which type of release will be used to deliver them into the live environment?

AFull Release

BPackage Release

CEmergency

DDelta Release

Answer : B

Question 2

Possible problems with Change Management include:

AGreater ability to absorb a large volume of change

BIncreased visibility and communication of changes

CLack of ownership of impacted services

DBetter alignment of IT services to actual business needs

Answer : C

Question 3

At what point should capacity requirements of a proposed system be first considered?

ALeave it until the system is implemented and see if the system works O.K.

BAs early as possible

CWhen the Development Manager has completed testing and passes the system to
Operations for operational testing

DJust before the system goes live

Answer : B

Question 4

Which of the following activities are NOT part of IT Accounting?

ACalculation of the costs of IT services

BBudgeting

CIdentification of costs by customer, service or activity

DPerforming cost-benefit analyses to support decision making

Answer : B

Question 5

Which of the following are NOT operational costs?

AStaff

BConsultancy

CA mainframe purchase

DAccommodation rental

Answer : C

Question 6

From a well-informed User's perspective, which of the following is a likely sequence in the management of a service failure?

AIncident Management, Problem Management, Release Management, Change Management

BIncident Management, Problem Management, Change Management, Release Management

CChange Management, Incident Management, Problem Management, Release Management

DIncident Management, Change Management, Release Management, Problem Management

Answer : B

Question 7

Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?

ABecause specialist support staff do not properly document the work-arounds they identify which consequently prevents the 1st line support staff from applying them the next time the incident occurs

BBecause Problem Management is often carried out by technical staff who also have operations responsibilities and who cannot allocate enough resources to problem solving

CBecause Problem Management is focusing on identifying permanent solutions and therefore the speed with which these solutions are found is of secondary importance

DBecause Problem Management staff rarely give feedback spontaneously, forcing the 1st line support staff to chase them

Answer : C

ASQ Quality Improvement Associate CQIA Exam Questions