ASQ CQIA Exam Questions Instant Access - No Installation Required

Question 1

An overhead would normally be regarded as which of the following?

AA discounted charge

BThe market price

CAn indirect cost

DA direct cost

Answer : C

Question 2

Which of the following activities are NOT part of IT Accounting?

ACalculation of the costs of IT services

BBudgeting

CIdentification of costs by customer, service or activity

DPerforming cost-benefit analyses to support decision making

Answer : B

Question 3

During the release planning stage you identify that the changes you are about to make to a service will necessitate changes in related software systems. Once all the changes have been fully tested, which type of release will be used to deliver them into the live environment?

AFull Release

BPackage Release

CEmergency

DDelta Release

Answer : B

Question 4

The Requirements and Strategy phase of the Business Continuity Life-cycle comprises:

AInitial testing, Education and Awareness and Assurance

BEducation and Awareness, Review and Audit

COrganisation and Implementation Planning and Risk Reduction Measures

DBusiness Impact Analysis, Risk Assessment and Business Continuity Strategy

Answer : D

Question 5

Which of the following would NOT be a performance measurement for the Service Level Management function?

AWhat percentage of services are covered by SLAs?

BAre service review meetings held on time and correctly minuted?

CAre customer perceptions of service improving?

DHow many services are included within the CMDB?

Answer : D

Question 6

Which of these is/are TRUE?

1. Functional escalation is an essential part of the Incident Management process

2. All calls to the Service Desk should be treated as incidents

3. Service Requests can be handled by Service Desk Staff

A1 and 3

BAll three of them

COnly 1

D1 and 2

Answer : A

Question 7

Why is Service Management so important to IT service providers?

AThe success of many businesses depends upon the quality of their IT

BIt's the only way to manage IT in the Internet age

CIt's contained within the IT Infrastructure Library

DIt's the first non-proprietary initiative for the management of IT systems

Answer : A

ASQ Quality Improvement Associate CQIA Exam Questions