ASQ CQIA Exam Practice Test Instant Access

Question 1

Potential benefits from managing IT Service Continuity are:

1. Lower insurance premiums

2. Fulfilment of mandatory or regulatory requirements

3. Reduced business disruption in the event of a disaster

4. Better management of risk and the consequent reduction of the impact of failure

A2 and 4

B2, 3 and 4

CAll of them

D1, 2 and 4

Answer : C

Question 2

Which of the following metrics would you most associate with the Service Desk?

AThe number of high priority incidents occurring

BThe support team which resolves the greatest number of problems

CThe number of problems solved in a day

DThe mean time between failure

Answer : A

Question 3

Which of the following statements is TRUE?

APhysical copies of all CIs are stored in the DSL

BRelease Management is responsible for managing the organisation's rights and obligations regarding software

CThe DSL contains source code only

DA change may only be developed from non-definitive versions of software in the case of an urgent release

Answer : B

Question 4

Which of the following is NOT an element of Availability Management?

AVerification

BSecurity

CReliability

DMaintainability

Answer : A

Question 5

Which of the following would NOT be a performance measurement for the Service Level Management function?

AWhat percentage of services are covered by SLAs?

BAre service review meetings held on time and correctly minuted?

CAre customer perceptions of service improving?

DHow many services are included within the CMDB?

Answer : D

Question 6

For an organisation implementing the ITIL IT Service Management processes which of the following statements is most accurate?

AThe full benefits will only be realised if all IT staff are fully qualified in IT Service Management.

BThe full benefits will only be realised if Incident & Problem Management processes are implemented first.

CThe full benefits will only be realised if the business requirements are first ascertained and then the processes are implemented in an integrated way.

DThe full benefits will only be realised if regular reviews are undertaken with customers.

Answer : C

Question 7

Which of the following is NOT a valid method of tuning?

ABalancing disc traffic

BMaking more efficient use of processing capacity

CInstalling a new server

DBalancing workloads

Answer : C

ASQ Quality Improvement Associate Exam Practice Test