ASQ CQIA Exam Questions Instant Access - No Installation Required

Question 1

The major difference between a CMDB and an asset register is that CMDB holds information on:

ADocumentation

BSoftware

CThe IT environment

DRelationships

Answer : D

Question 2

Potential benefits from managing IT Service Continuity are:

1. Lower insurance premiums

2. Fulfilment of mandatory or regulatory requirements

3. Reduced business disruption in the event of a disaster

4. Better management of risk and the consequent reduction of the impact of failure

A2 and 4

B2, 3 and 4

CAll of them

D1, 2 and 4

Answer : C

Question 3

An overhead would normally be regarded as which of the following?

AA discounted charge

BThe market price

CAn indirect cost

DA direct cost

Answer : C

Question 4

The Requirements and Strategy phase of the Business Continuity Life-cycle comprises:

AInitial testing, Education and Awareness and Assurance

BEducation and Awareness, Review and Audit

COrganisation and Implementation Planning and Risk Reduction Measures

DBusiness Impact Analysis, Risk Assessment and Business Continuity Strategy

Answer : D

Question 5

Why is Service Management so important to IT service providers?

AThe success of many businesses depends upon the quality of their IT

BIt's the only way to manage IT in the Internet age

CIt's contained within the IT Infrastructure Library

DIt's the first non-proprietary initiative for the management of IT systems

Answer : A

Question 6

Which of the following statements is INCORRECT?

AUrgent and non-urgent changes follow the same Change Management process

BHigh risk, urgent changes should be considered by the CAB Emergency Committee

CUrgent changes need not necessarily be reviewed, unless there is time to do so

DThe justification for urgent changes should always be based on sound business reasons

Answer : C

Question 7

Which of the following metrics would you most associate with the Service Desk?

AThe number of high priority incidents occurring

BThe support team which resolves the greatest number of problems

CThe number of problems solved in a day

DThe mean time between failure

Answer : A

ASQ Quality Improvement Associate CQIA Exam Questions