ASQ CQIA Exam Questions Instant Access - No Installation Required

Question 1

Which one of the following is NOT the responsibility of a Service Level Manager?

AAnalysing and reviewing agreed service levels

BMaintaining the service catalogue

CNegotiating requests for service

DAssessing the full impact of proposed changes to services

Answer : D

Question 2

Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process

AImproved user satisfaction

BIncident volume reduction

CElimination of lost incidents

DLess disruption to both IT support staff and users

Answer : B

Question 3

If the IT Service Continuity plan had to be invoked during a crisis, what would be the role of the organisation's senior managers?

AProgress reporting

BLeading the recovery teams

CCo-ordinating and directing activities, arbitrating and allocating resources

DExecuting recovery instructions

Answer : C

Question 4

Which of the following statements is TRUE?

APhysical copies of all CIs are stored in the DSL

BRelease Management is responsible for managing the organisation's rights and obligations regarding software

CThe DSL contains source code only

DA change may only be developed from non-definitive versions of software in the case of an urgent release

Answer : B

Question 5

From a well-informed User's perspective, which of the following is a likely sequence in the management of a service failure?

AIncident Management, Problem Management, Release Management, Change Management

BIncident Management, Problem Management, Change Management, Release Management

CChange Management, Incident Management, Problem Management, Release Management

DIncident Management, Change Management, Release Management, Problem Management

Answer : B

Question 6

Which of the following are NOT operational costs?

AStaff

BConsultancy

CA mainframe purchase

DAccommodation rental

Answer : C

Question 7

Which of these statements reflect the activities of IT Financial Management?

1. IT Financial Management may calculate the prices to be charged for IT services

2. IT Financial Management ensures that the IT department charges those who benefit from IT

AOnly 1

BOnly 2

CNeither

D1 and 2

Answer : A

ASQ Quality Improvement Associate CQIA Exam Questions