ASQ CQIA Exam Practice Test Instant Access

Question 1

Which of the following definitions best describes the IT Infrastructure Library (ITIL)?

AA documented framework of proven best practices in Service Management

BA prescriptive process for managing Service Improvement Projects

CA methodology for supporting and delivering IT services

DA quality standard in managing customer relationships

Answer : A

Question 2

During the release planning stage you identify that the changes you are about to make to a service will necessitate changes in related software systems. Once all the changes have been fully tested, which type of release will be used to deliver them into the live environment?

AFull Release

BPackage Release

CEmergency

DDelta Release

Answer : B

Question 3

Which of the following would NOT be a performance measurement for the Service Level Management function?

AWhat percentage of services are covered by SLAs?

BAre service review meetings held on time and correctly minuted?

CAre customer perceptions of service improving?

DHow many services are included within the CMDB?

Answer : D

Question 4

If the IT Service Continuity plan had to be invoked during a crisis, what would be the role of the organisation's senior managers?

AProgress reporting

BLeading the recovery teams

CCo-ordinating and directing activities, arbitrating and allocating resources

DExecuting recovery instructions

Answer : C

Question 5

Which one of the following is NOT the responsibility of a Service Level Manager?

AAnalysing and reviewing agreed service levels

BMaintaining the service catalogue

CNegotiating requests for service

DAssessing the full impact of proposed changes to services

Answer : D

Question 6

Capacity Management is responsible for ensuring the capacity of the IT Infrastructure matches the evolving demands of the business in the most cost effective and timely manner. Which of the following is NOT part of this responsibility?

AMonitoring performance and throughput of individual IT components

BTuning systems to make most effective use of IT resources

CPurchasing resources for the IT Infrastructure

DInfluencing customer behaviour to optimise the use of IT resources

Answer : C

Question 7

Which of the following is NOT a valid attribute of a hardware CI?

AA supplier's part number

BThe cost of the item

CA manufacturer's serial number

DThe number of items held

Answer : D

ASQ Quality Improvement Associate CQIA Exam Practice Test