ASQ CQIA Exam Questions Instant Access - No Installation Required

Question 1

With which of the following processes is Problem Management least likely to interface on a regular basis?

AIT Financial Management

BChange Management

CIncident Management

DAvailability Management

Answer : A

Question 2

Capacity Management is responsible for ensuring the capacity of the IT Infrastructure matches the evolving demands of the business in the most cost effective and timely manner. Which of the following is NOT part of this responsibility?

AMonitoring performance and throughput of individual IT components

BTuning systems to make most effective use of IT resources

CPurchasing resources for the IT Infrastructure

DInfluencing customer behaviour to optimise the use of IT resources

Answer : C

Question 3

Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process

AImproved user satisfaction

BIncident volume reduction

CElimination of lost incidents

DLess disruption to both IT support staff and users

Answer : B

Question 4

Which of the following definitions best describes the IT Infrastructure Library (ITIL)?

AA documented framework of proven best practices in Service Management

BA prescriptive process for managing Service Improvement Projects

CA methodology for supporting and delivering IT services

DA quality standard in managing customer relationships

Answer : A

Question 5

Why is Service Management so important to IT service providers?

AThe success of many businesses depends upon the quality of their IT

BIt's the only way to manage IT in the Internet age

CIt's contained within the IT Infrastructure Library

DIt's the first non-proprietary initiative for the management of IT systems

Answer : A

Question 6

Which of the following activities are NOT part of IT Accounting?

ACalculation of the costs of IT services

BBudgeting

CIdentification of costs by customer, service or activity

DPerforming cost-benefit analyses to support decision making

Answer : B

Question 7

Which of the following is NOT a valid method of tuning?

ABalancing disc traffic

BMaking more efficient use of processing capacity

CInstalling a new server

DBalancing workloads

Answer : C

ASQ Quality Improvement Associate CQIA Exam Questions