ASQ CQIA Exam Practice Test Instant Access

Question 1

Which of the following activities may, exceptionally, be omitted for an urgent change?

1. Recording that the change has been made

2. Testing the change

3. Holding a CAB meeting

4. Establishing a back-out plan

AAll of them

B2 and 4

C2 and 3

D3 and 4

Answer : C

Question 2

Who must always authorise a Request for Change before the change is built and tested?

AThe Configuration Manager

BThe Change Initiator

CThe Change Manager

DRelease Management

Answer : C

Question 3

Which of the following statements is FALSE?

AIf the root cause and a temporary work-around have been identified for a problem it becomes a known error

BAll known errors need to be resolved to user satisfaction

CA known error can be kept open when a work-around is being used

DIncidents are not the only source of known errors

Answer : B

Question 4

Which of the following would NOT be a performance measurement for the Service Level Management function?

AWhat percentage of services are covered by SLAs?

BAre service review meetings held on time and correctly minuted?

CAre customer perceptions of service improving?

DHow many services are included within the CMDB?

Answer : D

Question 5

Which of the following statements is INCORRECT?

AUrgent and non-urgent changes follow the same Change Management process

BHigh risk, urgent changes should be considered by the CAB Emergency Committee

CUrgent changes need not necessarily be reviewed, unless there is time to do so

DThe justification for urgent changes should always be based on sound business reasons

Answer : C

Question 6

At what point should capacity requirements of a proposed system be first considered?

ALeave it until the system is implemented and see if the system works O.K.

BAs early as possible

CWhen the Development Manager has completed testing and passes the system to
Operations for operational testing

DJust before the system goes live

Answer : B

Question 7

Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process

AImproved user satisfaction

BIncident volume reduction

CElimination of lost incidents

DLess disruption to both IT support staff and users

Answer : B

ASQ CQIA Quality Improvement Associate Exam Practice Test