Avaya 3312 Exam Practice Test Instant Access

Question 1

A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component.

The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS).

Which two places should the supervisor look for these references? (Choose two.)

AReal Time Statistics > Skillset Statistics

BHistorical Statistics > Parameters

CContact Center Management > Agent Definition

DOrchestration Designer > Scripts and Flows

Answer : C

Question 2

A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

ACreate a new skillsets.

BDelete a supervisor.

CAdd a skillset to a script.

DSchedule an Agent to Skillset assignment.

Answer : A

Question 3

A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.

Which three tasks can be configured using this tool? (Choose three.)

Aassignments

Bskillsets

Cscript variables

Dthreshold classes

Epresentation classed

Answer : B, D, E

Question 4

Which three statements regarding the Local View are true? (Choose three.)

A customer with Avaya Aura Contact Center (AACC) wants to create a script in the Local View.

AThe Local View can be populated with Contact Center View data.

BApplication Manager Data added to the Local View is automatically updated in the Contact Center View.

CThe Local View can be launched as a stand-alone option from an executable on a user's machine.

DBy default, when the Local View is initially opened it includes the same data as the Contact Center View.

ENew applications created In the Local View may be added to the Contact Center View using the Synchronization View.

Answer : A, C, E

Question 5

A customer with Avaya Aura Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.

Which options are available?

AOpen/Open in Flow Editor

BOpen in text editor/Open in flow editor

COpen application/Edit application

DOpen Edit/Open View

Answer : A

Question 6

Given the following namespace:

mycustomer.com

| en_us

| ad_hoc_messages

| music_on_hold

| out_of_hours

To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

Aout_of_hours

Bmusic_on_hold

Cad_hoc_messages

Den_us

Answer : D

Question 7

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

AAssign the '#' as a call variable.

BUse the Terminating Character (termchar) configuration entry to set the value.

CThe terminating character is always '#'.

DAdd an extra number to the Number of Digits value.

Answer : C

Avaya 3312 Avaya Aura Contact Center Administration Exam Practice Test