Avaya 3312 Exam Practice Test Instant Access

Question 1

Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

AForce the agent into Not Ready and select an existing Not Ready Reason Code.

BForce the agent into Not Ready and select an existing After Call Work Code.

CForce the agent to login.

DForce the agent to logout.

Answer : A

Question 2

A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura Media Server (AAMS).

Through which Launchpad item can this be accomplished?

ACall Recording and Quality Monitoring

BPrompt Management

CConfiguration

DAccess and Partition Management

Answer : D

Question 3

You are building a new call flow that will use hold music, that is stored on the Avaya Aura Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.

What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

ACreate a new music skillset.

BCreate a route with the name of the music content group on AAMS.

CCreate a new music Call Presentation Class.

DCreate a new music Control Directory Number (CDN).

Answer : B

Question 4

A supervisor with administrative user privileges requires access to create and delete skillsets through the configuration component.

Where are the create and delete permissions assigned?

AReport Groups

BAccess Class

CLaunchpad Items

DStandard Partition

EUser Defined Partition

Answer : A

Question 5

A customer with Avaya Aura Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.

Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

AUser type

BLogin ID

CCreate CCT Agent

DCCMA Login Account Details

Answer : D

Question 6

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

ACreate an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

BCreate a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

CCreate an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

DCreate a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

Answer : D

Question 7

A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

GIVE IVR WITH VXML TREATMENT voicexml

PARAMETERS

What is a valid input after the parameters command?

AService URI

B_c_play_and_collect

CGIVE IVR WITH VXML TREATMENT

DNumberofdigits

EASSIGN 'please enter account number.wav'

Answer : D

Avaya 3312 Avaya Aura Contact Center Administration Exam Practice Test