Avaya 3312 Exam Questions Instant Access - No Installation Required

Question 1

Refer to the exhibit.

According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?

ASusan can change her user name and password.

BSusan can bulk load data through the Configuration spreadsheets.

CSusan will have access to Real Time Reporting on her launchpad.

DSusan can add, delete, and edit Control Directory Numbers (CDN).

Answer : C

Question 2

A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system.

What is one function of the Contact Router?

AIt can link intrinsics to applications.

BIt can link agents to applications.

CIt can link skillsets to applications.

DIt can link Control Directory Numbers (CDN) to applications.

Answer : C

Question 3

When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent.

Which call presentation class option is needed to accomplish this requirement?

APresentation Option: Call Force

BPresentation Option: Return to Queue

CPresentation Option: After Call Break for N seconds:

DPresentation Option: Put DN on hold to answer call

Answer : D

Question 4

Which three statements regarding the Local View are true? (Choose three.)

A customer with Avaya Aura Contact Center (AACC) wants to create a script in the Local View.

AThe Local View can be populated with Contact Center View data.

BApplication Manager Data added to the Local View is automatically updated in the Contact Center View.

CThe Local View can be launched as a stand-alone option from an executable on a user's machine.

DBy default, when the Local View is initially opened it includes the same data as the Contact Center View.

ENew applications created In the Local View may be added to the Contact Center View using the Synchronization View.

Answer : A, C, E

Question 5

When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

ASYSMON

BIUSR_SWC

CiceAdmin

DAdministrator

Answer : D

Question 6

A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis. The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.

Which category and type of variable will the administer modify in the variable table to accomplish this?

Athe global variable of the type Date

Bthe call variable of the type Date

Cthe wild call variable of the type Integer

Da global or call variable of the type String

Answer : A

Question 7

A customer with Avaya Aura Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.

Which view provides a snapshot of the latest and most up-to-date data from the AACC?

Athe Contact Center Manager Administration View

Bthe Synchronization View

Cthe Contact Center View

Dthe Local View

Answer : C

Avaya Aura Contact Center Administration 3312 Exam Questions