Avaya 3312 Exam Questions Instant Access - No Installation Required

Question 1

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

AAssign the '#' as a call variable.

BUse the Terminating Character (termchar) configuration entry to set the value.

CThe terminating character is always '#'.

DAdd an extra number to the Number of Digits value.

Answer : C

Question 2

A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous.

What is an example of a fixed data field?

AService Level Threshold

BAverage Answered Delay

CApplication Name

DCalls Waiting

Answer : B

Question 3

A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura Media Server (AAMS).

Through which Launchpad item can this be accomplished?

ACall Recording and Quality Monitoring

BPrompt Management

CConfiguration

DAccess and Partition Management

Answer : D

Question 4

A customer with Avaya Aura Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.

Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

AUser type

BLogin ID

CCreate CCT Agent

DCCMA Login Account Details

Answer : D

Question 5

A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.

Which statement regarding the Event Handler is true?

AThe event handler can monitor for excessive Not Ready time.

BThe event handler must be the first line on any script.

CThe event handler monitors for music failure.

DThe event handler, if applied on a primary script, does not need to be re-applied on the secondary script.

Answer : C

Question 6

A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management agent.

Which three features can be assigned to a Contact Center Management agent? (Choose three.)

ASkillsets.

BActivity Code

CCall Presentation Class

DControl Directory Number (CDN)

EThreshold Class

Answer : B, C, D

Question 7

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

ACreate an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

BCreate a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

CCreate an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

DCreate a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

Answer : D

Avaya Aura Contact Center Administration 3312 Exam Questions