Avaya Aura Contact Center Administration 3312 Exam Practice Test

A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system.

What is one function of the Contact Router?

From which area of the Avaya Agent Desktop can you copy the Customer CLID?

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Given the following namespace:

mycustomer.com

| en_us

| ad_hoc_messages

| music_on_hold

| out_of_hours

To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous.

What is an example of a fixed data field?

The administrator has created a primary flow application that will point to a secondary flow application.

From the block palette, which block is used to point one script to another?

Refer to the exhibit.

The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.

If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?