Avaya 3312 Exam Questions Instant Access - No Installation Required

Question 1

When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent.

Which call presentation class option is needed to accomplish this requirement?

APresentation Option: Call Force

BPresentation Option: Return to Queue

CPresentation Option: After Call Break for N seconds:

DPresentation Option: Put DN on hold to answer call

Answer : D

Question 2

A customer with Avaya Aura Contact Center (AACC) would like to use expressions in their script.

When used in a script application, which three expressions require an accompanying END expression? (Choose three.)

ASECTION

BIF

CGIVE IVR

DWHERE EQUALS

EEVENT HANDLER

Answer : B, D, E

Question 3

A customer with an Avaya Aura Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.

Which two statements regarding a Boolean variable are true? (Choose two.)

AA Boolean variable is a variable of the type TRUE/FALSE.

BA Boolean variable is a variable of the type ON/OFF.

CA Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.

DA Boolean variable cannot be used in a loop.

Answer : A, C

Question 4

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

ACreate an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

BCreate a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

CCreate an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

DCreate a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

Answer : D

Question 5

A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone.

Which Call Presentation Class option would be used to accomplish this task?

ACall Force Delay

BReturn to Queue

CAfter Call Break for N seconds

DPut DN on hold to answer call

Answer : A

Question 6

A supervisor with administrative user privileges requires access to create and delete skillsets through the configuration component.

Where are the create and delete permissions assigned?

AReport Groups

BAccess Class

CLaunchpad Items

DStandard Partition

EUser Defined Partition

Answer : A

Question 7

A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?

Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

APassword

BLanguage

CSkillset

DLogin ID

ECall Presentation Class

Answer : D

Avaya Aura Contact Center Administration 3312 Exam Questions