Avaya 3312 Exam Practice Test Instant Access

Question 1

Which statement regarding scripts is true?

AA primary script is the only place that call variables can be assigned.

BA secondary script is the only place treatments can be applied to the call.

CA primary script is referenced directly from the Master script, otherwise it is a secondary script.

DOnly a single secondary script allowed per application.

Answer : C

Question 2

When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.

Where is this parameter configured?

AReal Time Statistics > Agent Statistics

BHistorical Statistics > Parameters

CSkillset Definition > Call Age Preference

DGlobal Setting > Agent Order Preference

Answer : D

Question 3

A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.

Which statement regarding the Event Handler is true?

AThe event handler can monitor for excessive Not Ready time.

BThe event handler must be the first line on any script.

CThe event handler monitors for music failure.

DThe event handler, if applied on a primary script, does not need to be re-applied on the secondary script.

Answer : C

Question 4

Refer to the exhibit.

The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura Media Server.

Which statement correctly describes how the Route Number field is used?

AThe route number must match a route created in the telephone system.

BThe route number must match a variable name in the Orchestration Designer.

CThe route number must be defined in global settings before it can be referenced in Route Definition.

DThe route number is used in scripting to reference a specific recording or music.

Answer : C

Question 5

A customer with Avaya Aura Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?

ATransition

BSetup

CProcessing

DQueue

Answer : B

Question 6

A customer with Avaya Aura Contact Center (AACC) would like to use expressions in their script.

When used in a script application, which three expressions require an accompanying END expression? (Choose three.)

ASECTION

BIF

CGIVE IVR

DWHERE EQUALS

EEVENT HANDLER

Answer : B, D, E

Question 7

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

AAssign the '#' as a call variable.

BUse the Terminating Character (termchar) configuration entry to set the value.

CThe terminating character is always '#'.

DAdd an extra number to the Number of Digits value.

Answer : C

Avaya Aura Contact Center Administration 3312 Exam Practice Test