Avaya 3314 Exam Practice Test Instant Access

Question 1

When settings up a single server Avaya Aura Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.

Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

AAdd the MPP and enter the IP address associated with the network interface on the MPP from the MPP Servers page, which is used to connect to the speech server in the Network Address (MRCP) field.

BUse the default entry in the Network Address (AppSvr) field from the EPM Servers page.

CAdd the MPP and then enter the speech server IP address in the Network Address (AppSvr) field from the MPP Servers page.

DEnter the IP address of the speech server in the Network Address (MRCP) field from the EPM Servers page.

Answer : A

Question 2

In Proactive Outreach Manager (POM), which two statements about skill-based pacing are true? (Choose two.)

AYou can monitor inbound traffic based on the skill defined on a Call Center Elite system and adjust the rate of attempts using the given thresholds.

BYou can use the monitored parameters to generate more inbound calls via Avaya Aura(R) Contact Center or CM Elite.

CYou can monitor based on call volumes within skills in either the Avaya Aura(R) Contact Center or Call Center Elite.

DIf you disable the skill for pacing, while the skill-based campaign is running, the changes take effect immediately on the running campaign.

Answer : A, B

Question 3

Which Proactive Outreach Manager (POM) server component is used for inter-process message communication between POM components?

AActiveMQ

BRule Engine

CAgent Manager

DCampaign Manager

ECampaign Director

Answer : A

Question 4

The Rule Editor designs restrictions (Rules) for agent-based campaigns. Rules are run prior to new call attempts.

Which three are valid Rule Categories? (Choose three.)

ANuisance Frequency

BLocal Area Codes

CAttempt Frequency

DCall Classification

EAttempt Completions Code

Answer : A, C, E

Question 5

Proactive Outreach Manager (POM) employs the use of an Agent script editor.

Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)

AThe Agent scripts can be XML or in VXML formats.

BThe Agent scripts can be in Native or URL formats.

CIt is a utility used by agents to update/view Customer or Contact attributes.

DIt is a utility used by customers to update their information using self-service menu.

Answer : B, C

Question 6

In Intelligent Customer Routing (ICR), on which administration page do you configure settings that were previously configured using the icrcc

a.properties file of the previous release?

ADestination Configuration page

Bicrcore.properties file

CICR Core Configuration page

DICR Application Configuration page

Answer : B

Question 7

Which three components are required by an Avaya Aura Experience Portal (AAEP) server to support an application that recognizes a caller's spoken responses, assuming sufficient telephony resources are available for the AAEP? (Choose three.)

AAn Application server to host the application

BText to Speech Licenses on the AAEP

CSpeech Server

DIncoming Digit Recognition Engine

EAutomatic Speech Recognition Licenses on the AAEP

Answer : A, B, C

Avaya Aura Experience Portal with POM Implementation and Maintenance 3314 Exam Practice Test