Avaya 3314 Exam Practice Test Instant Access

Question 1

Which Proactive Outreach Manager (POM) component is responsible for launching voice calls, and sending SMS messages, or email messages using one or more EPM servers?

ACampaign Director

BCampaign Manager

CPOM Monitor

DPOM Pacing

Answer : B

Question 2

Proactive Outreach Manager (POM) employs the use of an Agent script editor.

Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)

AThe Agent scripts can be XML or in VXML formats.

BThe Agent scripts can be in Native or URL formats.

CIt is a utility used by agents to update/view Customer or Contact attributes.

DIt is a utility used by customers to update their information using self-service menu.

Answer : B, C

Question 3

Which statement with respect to the setup of Proactive Outreach Manager (POM) zones is true?

AAn organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone.

BThe allocation of the Agent Manager can be changed without disruption of any currently logged in agents.

CLicenses are automatically moved between zones if needed.

DOne campaign can run simultaneously in multiple zones on a system.

Answer : B

Question 4

When an email channel is added to an Avaya Aura Experience Portal (AAEP) configuration which component interfaces with the customer's email server?

AMedia Processing Platform Email Processor

BSession Manager Email Processor

CCommunication Manager Email Processor

DExperience Portal Manager Email Processor

Answer : D

Question 5

The Avaya Aura Experience Portal (AAEP) system consists of which two major subsystems? (Choose two.)

AApplication Enablement Services (AES)

BMedia Processing Platform (MPP)

CPrivate Branch Exchange (PBX) servers

DExperience Portal Manager (EPM)

EAvaya Oceana

Answer : B, D

Question 6

Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?

AICR PDC

BICR Core

CICR Admin

DICR CCA

Answer : C

Question 7

Which component of the MPP is a VoiceXML interpreter that communicates with the application servers to interpret the VoiceXML documents of a speech application?

ACCXML Browser

BSystem Manager

CWeb Services

DAvaya Voice Browser

ESpeech Proxy

Answer : D

Avaya 3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Practice Test