Avaya 3314 Exam Questions Instant Access - No Installation Required

Question 1

Which two components are required to support an Avaya Aura Experience Portal (AAEP) email application? (Choose two.)

ASpeech Server

BExperience Portal Manager

CMedia Processing Platform

DWeb Application Server

Answer : A, B

Question 2

Which Avaya Aura Experience Portal component interfaces with WebLM server for licensing services

ASession Manager

BCommunication Manager

CMedia Processing Platform

DPrimary Experience Portal Manager

EAuxiliary Experience Portal Manager

Answer : D

Question 3

Proactive Outreach Manager (POM) employs the use of an Agent script editor.

Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)

AThe Agent scripts can be XML or in VXML formats.

BThe Agent scripts can be in Native or URL formats.

CIt is a utility used by agents to update/view Customer or Contact attributes.

DIt is a utility used by customers to update their information using self-service menu.

Answer : B, C

Question 4

In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can "Install" on an Auxiliary EPM? (Choose two.)

AICR CCA

BICR Admin

CICR Core

DICR PDC

Answer : A, C

Question 5

Which three components are required by an Avaya Aura Experience Portal (AAEP) server to support an application that recognizes a caller's spoken responses, assuming sufficient telephony resources are available for the AAEP? (Choose three.)

AAn Application server to host the application

BText to Speech Licenses on the AAEP

CSpeech Server

DIncoming Digit Recognition Engine

EAutomatic Speech Recognition Licenses on the AAEP

Answer : A, B, C

Question 6

On the Avaya Aura Experience Portal (AAEP) system that will perform voice campaigns, which three prerequisites are required on the AAEP before installing Avaya Proactive Outreach Manager (POM) software? (Choose three.)

AInstall an email server

BEnsure the correct number of telephony and POM licenses

CEnsure VoIP ports (H.323 or SIP) are in service

DInstall an SMS gateway

EConfigure on the external database

Answer : B, C, D

Question 7

In Proactive Outreach Manager (POM), which two statements about skill-based pacing are true? (Choose two.)

AYou can monitor inbound traffic based on the skill defined on a Call Center Elite system and adjust the rate of attempts using the given thresholds.

BYou can use the monitored parameters to generate more inbound calls via Avaya Aura(R) Contact Center or CM Elite.

CYou can monitor based on call volumes within skills in either the Avaya Aura(R) Contact Center or Call Center Elite.

DIf you disable the skill for pacing, while the skill-based campaign is running, the changes take effect immediately on the running campaign.

Answer : A, B

Avaya Aura Experience Portal with POM Implementation and Maintenance 3314 Exam Questions