Avaya 33810X Exam Practice Test Instant Access

Question 1

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.

Which solution would meet AMR's requirements?

ACo-Browsing Snap-In

BWeb Chat Snap-In

CPresence Snap-In

DContext Store Snap-In

Answer : B

Question 2

Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

AStandby License Manager

BLocal WebLM license file

CRemote WebLM server

DRemote license file

Answer : A, B

Question 3

A design specialist has scheduled his first discovery conversation with a customer.

Which three factors would the specialist be able to address with the customer? (Choose three.)

AUncertainty

BFear

CDoubt

DAnxiety

EWorry

Answer : B, C, E

Question 4

Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.

Which application is shown In the exhibit?

AAvaya Agent Desktop

BAvaya one-X Agent Desktop

CAgent Map

DAvaya Contact Center Orchestration Designer

Answer : D

Question 5

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

AAvaya Aura Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura.

BAvaya Aura Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

CAvaya Aura Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

DAvaya Aura Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

Answer : C

Question 6

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura.

The Agent for Preview and Progressive Outbound Is bundled with which package?

AAACC 7 Outbound ASIPP package

BAACC 7 Resilience (High Availability) ASIPP package

CAACC Multimedia ASIPP package

DAACC 7 Base System and Voice ASIPP package

Answer : B

Question 7

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

AIt highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

BAs a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

CIt depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

DIt IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

Answer : C

Avaya 33810X Avaya Aura Contact Center Solution Design Exam Practice Test