Avaya 33810X Exam Practice Test Instant Access

Question 1

Contact Center Multimedia supports a powerful Email Handler.

Which two sub-types of Email attachment files are supported? (Choose two.)

AVoice Mail

BInstant Messaging

CShort Message Service

DWeb Communication

Answer : A, B

Question 2

AACC interoperates with which two different Avaya applications? (Choose two.)

AAvaya Work Force Optimization Select

BInteraction Center

CProactive Outreach Manager

DCall Back Automated

Answer : C, D

Question 3

Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.

Which statement about Outbound campaigns is true?

AAgent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

BAgent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

CAgent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

DAgent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

Answer : B

Question 4

Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

AStandby License Manager

BLocal WebLM license file

CRemote WebLM server

DRemote license file

Answer : A, B

Question 5

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.

Which statement describes what the Avaya support department needs be prepared to tell the manager?

ADifferent Presence client software are supported on Avaya Agent Desktop.

BAgent Desktop does not support co-resident Skype for Business client software.

CMicrosoft Lync Server are not supported.

DMicrosoft Skype Server are not supported.

Answer : A

Question 6

An IT manager wants Avaya Breeze because it provides a virtuallzed and secure application platform for Snap'lns.

Which two Avaya Breeze Snap-ins are available with Avaya Aura Contact Center? (Choose two.)

AContext Store

BWork Assignment

CDialogue Designer

DCo-browse

Answer : D

Question 7

Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

AAvaya technical staff

BAvaya Development team

CAvaya Support

DAvaya Professional Services

Answer : B

Avaya 33810X Avaya Aura Contact Center Solution Design Exam Practice Test