Avaya 33810X Exam Questions Instant Access

Question 1

Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.

Which statement about AACC Voice Contact is true?

AIt Is anchored In the Media Processing Platform.

BIt Is anchored In the G450.

CIt Is anchored In the Media Server.

DIt Is anchored in the Session Manager.

Answer : D

Question 2

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

AWhat is the percentage of customer support Issues that are resolved In one call?

BWhat are the agent performance reporting requirements?

CWhich system support click-to-call from the web?

DWhat are the customer support pain points?

EWhat Is the IVR name?

Answer : B, C, E

Question 3

An IT manager wants Avaya Breeze to use Snap-In to integrate new capabilities into processes.

Which Avaya Breeze snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

AContext Store

BCo-Browsing

CEngagement Designer

DWork Assignment

Answer : A

Question 4

Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

Answer : A

Question 5

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.

Which application programming interface type is used to publish the CCT functions?

AMicrosoft .NET

BOpen Database Connectivity (ODBC)

COpen Computing Language (OpenGL)

DSimple Direct Media Layer

Answer : B

Question 6

The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

AMAC Address

BHost ID

CIP Address

DCustomer name

Answer : A

Question 7

Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.

Which statement about Outbound campaigns is true?

AAgent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

BAgent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

CAgent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

DAgent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

Answer : B

Avaya Aura Contact Center Solution Design 33810X Exam Questions