Avaya 33810X Exam Practice Test Instant Access

Question 1

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

AIt highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

BAs a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

CIt depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

DIt IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

Answer : C

Question 2

The CEO of a service company wants context rich information that Is Important for better customer experience.

Which development platform allows customers to add new capabilities to their solution?

AAvaya Breeze

BAvaya Experience Portal Platform

CAvaya Performance Applications Platform

DAvaya Applications Platform

Answer : B

Question 3

A design specialist has scheduled his first discovery conversation with a customer.

Which three factors would the specialist be able to address with the customer? (Choose three.)

AUncertainty

BFear

CDoubt

DAnxiety

EWorry

Answer : B, C, E

Question 4

What should a functional architecture discussion cover?

ANetwork plan of the existing Infrastructure

BBill of Materials to quantify the costs

CCustomer evolution plans and Avaya solution to their problems

DA design of the needed components and Interconnections

Answer : A

Question 5

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.

Which component would the sales person offer South Travel Stores?

ACo-browse Snap-In

BMultimedia Messaging

CMessaging (AAM)

DContext Store Snap-In

Answer : D

Question 6

The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

AContact Center Server Utility

BContact Center Orchestration Designer

CContact Center Manager Administrator

DContact Center Manager Multimedia Administrator

Answer : D

Question 7

There are several factors why customers will buy from Avaya which Include:

*The sales person understand their business.

*The sales person being perceive as a trusted adviser.

*The proposal contains real value in a manner relevant to them.

What are two additional factors? (Choose two,)

AThe proposal value Is obvious, so It is not discussed.

BAvaya can deliver what has been promised.

CAvaya solution Is technologically better or equivalent to other proposals but less expensive.

DThe executive summary section of the proposal highlights the solution features.

Answer : A, C

Avaya Aura Contact Center Solution Design 33810X Exam Practice Test