Avaya Aura Contact Center Solution Design 33810X Exam Questions

The CEO of a service company wants context rich information that Is Important for better customer experience.

Which development platform allows customers to add new capabilities to their solution?

An IT manager wants Avaya Breeze to use Snap-In to integrate new capabilities into processes.

Which Avaya Breeze snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.

Which Advanced WFO package would the sales person offer AMR Medicure?

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.

Which statement describes the Qualification step?

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze, which solution would Avaya offer with AACC?

The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?