Avaya 33810X Exam Questions Instant Access

Question 1

Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

AStandby License Manager

BLocal WebLM license file

CRemote WebLM server

DRemote license file

Answer : A, B

Question 2

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

AAvaya Aura Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura.

BAvaya Aura Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

CAvaya Aura Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

DAvaya Aura Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

Answer : C

Question 3

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.

Which three deployments are allowed for Avaya IX Workspaces? (Choose three.)

AOne-X Agent

BMultimedia Contact Server only

CVoice and Multimedia Contact Server without Avaya Media Server

DVoice and Multimedia Contact Server with Avaya Media Server

EVoice Contact Server only

Answer : C, D, E

Question 4

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.

Which component would the sales person offer South Travel Stores?

ACo-browse Snap-In

BMultimedia Messaging

CMessaging (AAM)

DContext Store Snap-In

Answer : D

Question 5

Media Servers are needed in a SIP-enabled AACC

Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

APhysical Mid-Range Server

BPhysical Entry-Level Server

CVMware Mid-Range Server

DVMware High-End Server

Answer : A

Question 6

The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

AContact Center Server Utility

BContact Center Orchestration Designer

CContact Center Manager Administrator

DContact Center Manager Multimedia Administrator

Answer : D

Question 7

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

AAvaya IX Workforce Engagement

BAvaya Control Manager

CAvaya IX Workspaces

DAvaya Breeze Platform

Answer : D

Avaya Aura Contact Center Solution Design 33810X Exam Questions