Avaya 33810X Exam Questions Instant Access

Question 1

Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.

Which statement about Outbound campaigns is true?

AAgent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

BAgent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

CAgent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

DAgent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

Answer : B

Question 2

Contact Center Multimedia supports a powerful Email Handler.

Which two sub-types of Email attachment files are supported? (Choose two.)

AVoice Mail

BInstant Messaging

CShort Message Service

DWeb Communication

Answer : A, B

Question 3

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.

Which component would the sales person offer South Travel Stores?

ACo-browse Snap-In

BMultimedia Messaging

CMessaging (AAM)

DContext Store Snap-In

Answer : D

Question 4

Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

AAvaya technical staff

BAvaya Development team

CAvaya Support

DAvaya Professional Services

Answer : B

Question 5

A sales representative is preparing for a customer presentation with market trends for Avaya Aura Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

AEngaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

CEvolution of the Contact Center agent

DContact Center data gathered from generic reports only

Answer : A, D

Question 6

The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

AContact Center Server Utility

BContact Center Orchestration Designer

CContact Center Manager Administrator

DContact Center Manager Multimedia Administrator

Answer : D

Question 7

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.

Which Advanced WFO package would the sales person offer AMR Medicure?

AAutomated Quality Monitoring package

BQuality Monitoring package

CWorkforce Management package

DWorkforce Optimization package

Answer : B

Avaya Aura Contact Center Solution Design 33810X Exam Questions