Avaya 33810X Exam Questions Instant Access

Question 1

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.

Which three deployments are allowed for Avaya IX Workspaces? (Choose three.)

AOne-X Agent

BMultimedia Contact Server only

CVoice and Multimedia Contact Server without Avaya Media Server

DVoice and Multimedia Contact Server with Avaya Media Server

EVoice Contact Server only

Answer : C, D, E

Question 2

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.

Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

AAvaya IX Workplace

BAvaya Agent Desktop a

CAvaya IX Workspaces

DAvaya one-X Agent Desktop

Answer : B, C

Question 3

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

AAgent Greeting

BInstant Message

CResilience

DGeographic Node

Answer : D

Question 4

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

AWhat is the percentage of customer support Issues that are resolved In one call?

BWhat are the agent performance reporting requirements?

CWhich system support click-to-call from the web?

DWhat are the customer support pain points?

EWhat Is the IVR name?

Answer : B, C, E

Question 5

The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

AIP address

BMAC address

CHost ID

DCustomer name

Answer : D

Question 6

What should a functional architecture discussion cover?

ANetwork plan of the existing Infrastructure

BBill of Materials to quantify the costs

CCustomer evolution plans and Avaya solution to their problems

DA design of the needed components and Interconnections

Answer : A

Question 7

Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

AAvaya technical staff

BAvaya Development team

CAvaya Support

DAvaya Professional Services

Answer : B

Avaya Aura Contact Center Solution Design 33810X Exam Questions