Avaya Aura Call Center Elite & Elite Multichannel Solution Design 33820X Exam Questions

A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:

* Single Server

* Multiple Server - Single VMS

* Multiple Server - Multiple VMS

In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

Avaya Aura and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.

Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.

Which two IX Contact Center bundles offer this feature? (Choose two.)

A customer requires a Call Center feature that will provide the following:

* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time

* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.

To meet these requirements, which Call Center Elite feature would you recommend?