Avaya 33820X Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Practice Test

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Total 64 questions

Question 1

A new customer needs a solution that runs on their existing Avaya Aura Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.

Based on these requirements, which solution would you recommend to the customer?

Answer : B

Question 2

You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.

The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

Answer : A

Question 3

You are designing a solution for a customer with Avaya IX Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.

When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

Answer : C

Question 4

Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.

To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

Answer : A

Question 5

Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud ReadyNow.

With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

Answer : C

Question 6

During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:

* Increase in agents from 300 to 400

* Agent/Remote Workers 10% of agents

* Increase in CMS Supervisors from 30 to 40

* No increase in 900 Business Users

* Avaya IX Messaging (Customer Provided Server)

Which Design Scope would you select for this customer?

Answer : A

Question 7

A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.

Which Avaya OneCloud ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

Answer : C

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Total 64 questions