Avaya 33820X Exam Questions Instant Access

Question 1

Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.

To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

AAvaya SBCE Standard and Advanced Licenses

BAvaya SBCE Corporate and Standard Licenses

CAvaya SBCE Standard License

DAvaya SBCE Corporate License

Answer : A

Question 2

Avaya IX Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

AAvaya Aura Communication Manager

BAvaya Aura Contact Center

CAvaya Experience Portal

DAvaya Contact Center Select

EVoice Portal

Answer : B, C, E

https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%20software%20platforms.

Question 3

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

APublic

BPrivate

CHybrid

DCPaaS

Answer : A

Question 4

You are designing a solution for a customer with Avaya IX Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.

When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

ANumber of agents X 5 = DSPs

BNumber of agents X 4 = DSPs

CNumber of agents X 3 = DSPs

DNumber of agents X 2 = DSPs

Answer : C

Question 5

Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud ReadyNow.

With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

AMultiprotocol TX Module (MTM)

BMultiprotocol Transmitter Module (MTM)

CMultiprotocol Label Switching (MPLS) SD-WAN

DMultiprotocol Ethernet (ME)

Answer : C

Question 6

A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).

When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

AAvaya Aura Session Manager

BAvaya Session Border Controller

CAvaya Oceana

DAvaya Aura Media Server

Answer : A

Question 7

An existing customer is interested in an Avaya Aura suite that is comprised of the following applications:

* Desktop applications

* Call Routing Server

* Multimedia services

* Management applications

Based on these requirements, which solution would you recommend to the customer?

AAvaya Proactive Contact

BAvaya Aura Elite Multichannel

CAvaya Aura Call Center Elite

DAvaya Control Manager

Answer : B

Avaya Aura Call Center Elite & Elite Multichannel Solution Design 33820X Exam Questions