Avaya Midsize Solution Design 37820X Exam Practice Test

In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.

Which phone does not support Shared Call Control?

Refer to the Scenario: IT-FAC.

With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.

In addition to the number of trunks required to extend calls, what other design issue must be considered?

Refer to the Scenario: IT-FAC.

You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.

What is the reason for using the SBCE to terminate SIP trunks?

For your customer, you have decided to configure an IP Office Server Edition.

Using Just the primary server, which types of internal collaboration are available for the power users?

You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.

Based on these factors, which IP Office deployment model would meet the customer requirements?