Avaya 37820X Exam Practice Test Instant Access

Question 1

What are two reasons to use Voicemail Pro for recording? (Choose two.)

AEach Avaya Contact Center Select voice agent license includes a recording license.

BIt provides reporting such as how many times a call was put on hold.

CIt offers live monitoring of voice and screens.

DNo additional licensing is needed to allow any user call recording via a button.

Answer : C, D

Question 2

With Avaya Spaces, which statement is true about the what users can do?

AGuest level users can only text chat other users.

BAll levels of users can text chat and video call.

COnly Member level users and above can video call.

DOnly the Owner/Admin level users can video call.

Answer : C

Question 3

For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?

AAny email address will work for Basic level users.

BThe email domain name must match the company domain name.

CAn email address is not required for Basic level users.

DThe email address for Basic level users does not need to be unique.

Answer : B

Question 4

You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.

Based on this configuration of endpoints and users, which ports are required?

ATwo analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch

BTwo analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch

CTwo analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch

DFour analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch

Answer : A

Question 5

Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.

In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

AButton programming

BModify their personal directory.

CCreate personal short codes.

DCorrect their personal entry in the system directory.

Answer : A, D

Question 6

To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

APreferred Edition with VMPro

BEssential Edition with an external PC to run Avaya Call Reporting

CEssential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license

DPreferred Edition with VMPro and an IP Office CTI license

Answer : C

Question 7

Which statement is true about the various levels and the file sharing capabilities of Avaya Spaces users?

Avaya 37820X Avaya Midsize Solution Design Exam Practice Test