Avaya 37820X Exam Questions Instant Access

Question 1

In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

AThe Contact Center Manager Server database

BThe Contact Center Manager Administration database

CThe Communication Control Toolkit database

DThe Contact Center Multimedia database

Answer : D

Question 2

What are two reasons to use Voicemail Pro for recording? (Choose two.)

AEach Avaya Contact Center Select voice agent license includes a recording license.

BIt provides reporting such as how many times a call was put on hold.

CIt offers live monitoring of voice and screens.

DNo additional licensing is needed to allow any user call recording via a button.

Answer : C, D

Question 3

With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?

A50 participants

B25 participants

C100 participants

D500 participants

Answer : A

Question 4

Refer to the Scenario:

Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.

Which feature brings added value to your solution without incurring any additional cost to the customer?

AOn demand call recording and reporting for any user

BHTML based call accounting reports

CMeet-me audio conferencing

DCentralized management of wired network switches

Answer : D

Question 5

Your customer wants WIFI connectivity.

What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?

AJ179

BJ169

CJ139

DJ129

Answer : D

Question 6

Refer to the exhibit.

You have just finished your discovery conversation with a multi-location, midsize customer.

What would you do to use the generic functional UC&C architecture shown in the exhibit?

ACreate a version of this diagram for each location.

BAdd the specific product names for components in your solution.

CCross out functionality not requested by the customer.

DAdd In quantities for each of the components in your solution.

Answer : C

Question 7

Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".

Which two soft clients would you recommend? (Choose two.)

AAvaya IX Workplace Web Client

BIP Office Web Client

CAvaya Communicator for Web

DAvaya one-X Mobile Preferred

Answer : C, D

Avaya Midsize Solution Design 37820X Exam Questions