Avaya 6210 Exam Questions Instant Access - No Installation Required

Question 1

During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)

APreview dialing

BProgressive dialing

CPredictive dialing

DPredetermined dialing

Answer : A, C

Question 2

Which service contains the Inbound Message Handler (IMH) component?

AContact Center Multimedia (CCMM) License Service

BContact Center Multimedia (CCMM) Campaign Scheduler Service

CContact Center Multimedia (CCMM) E-mail Manager Service

DContact Center Multimedia (CCMM) Starter Service

Answer : C

Question 3

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

ARoute Point

BCall Presentation Class

CScript

DThresholds

Answer : B

Question 4

After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup.

From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

ASelect Location and Immediate Backup

BMap Drive and Immediate Backup

CBackup Drive and Immediate Backup

DBackup Location and Immediate Backup

Answer : D

Question 5

Where are all agents used in the Avaya Aura Contact Center POM integration administered?

AAvaya IQ

BAvaya Aura Experience Portal

CAvaya Proactive Outreach Manager

DContact Center Manager Administration

Answer : C

Question 6

Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?

AAPI Server

BAgent Desktop

CSIP Connector

DAvaya Aura Media Server

Answer : D

Question 7

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

AIt is loaded on external database.

BIt is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

CIt is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

DIt is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Answer : D

Avaya Aura Contact Center Implementation 6210 Exam Questions