Avaya 6210 Exam Questions Instant Access - No Installation Required

Question 1

Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

AAvaya Aura Media Server (AAMS)

BContact Center Manager Server (CCMS)

CSIP

DCommunication Control Toolkit (CCT)

Answer : A

Question 2

You have created a new application (script) in Orchestration Designer (OD).

Which configuration steps in OD will allow you to place a test call to the new application?

ASelect Application Routes > CDNs > Configured Routes > Select Application > Save

BSelect Application > Routes > Add Application > Save

CSelect Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save

DSelect CDNs > Add Application > Save

Answer : B

Question 3

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

Athe Skillset the Email was sent to (skillset groups)

Bwho the Email was sent from (sender groups)

Cwhen the Email was received (office hours)

Dwhat priority the Email was sent with (priority groups)

Especific characters, words or phrases in the Email message (keywords)

Answer : B, C, E

Question 4

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

Athe Multimedia Administrator

Bthe Email Manager

Cthe Multimedia Database

Dthe Outbound Campaign Management Tool

Answer : B

Question 5

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS).

After changing the value, which CCMS service must be restarted so that the new value can take effect?

ACCMS SDP_Service, the Statistical Data Propagator Service

BCCMS RSM_Service, the Real-Time Statistical Manager Service

CCCMS RDC_Service, the Real-Time Data Calculator Service

DCCMS IS_Service, the Intrinsic Service

Answer : A

Question 6

You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.

Which protocol is a prerequisite for ADD in the Avaya Aura Contact Center (AACC) environment?

AMulticast or unicast communication from the CCMS to Contact Center Manager Administration (CCMA)

BUnicast communication from the CCMS to the client PCs

CMulticast from Contact Center Manager Administration (CCMA)

DRSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)

Answer : D

Question 7

During the Avaya Aura Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

AAvaya Aura Contact Center Configuration Wizard

BAvaya Aura Contact Center Startup Wizard

CAvaya Aura Contact Center Installation Wizard

DAvaya Aura Contact Center Ignition Wizard

Answer : D

Avaya Aura Contact Center Implementation 6210 Exam Questions