Avaya 6210 Exam Questions Instant Access - No Installation Required

Question 1

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

ATo record the dialing of an outbound call

BTo record the state of an outbound call

CTo answer an outbound call

DTo end the outbound call

Answer : D

Question 2

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

ARoute Point

BCall Presentation Class

CScript

DThresholds

Answer : B

Question 3

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.

After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

AFrom CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

BFrom Windows > Apps > Multimedia Dashboard > Web Statistics

CFrom CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

DFrom Windows > Administrative Tools > Services > Web Statistics

Answer : C

Question 4

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

AAssign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

BAdd the Communication Control Toolkit (CCT) server through the CCMA.

CAdd the Microsoft Exchange server through the CCMA.

DAssign the CCT server as a reporting server for the CCMS.

Answer : A

Question 5

You will need to configure Internet Explorer (IE) options to access Avaya Aura Contact Center (AACC) components such as Contact Center Manager Administration (CCMA).

Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

ACCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.

BYou must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).

CCCMA supports only the 32-bit version of Microsoft Internet Explorer.

DInstall Microsoft Internet Explorer 10.0 or 11.0.

Answer : A, B, D

Question 6

Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

AContact Center System Framework and Monitor Utility

BContact Center System Event and Monitor Utility

CContact Center System Control and Monitor Utility

DContact Center System License and Monitor Utility

Answer : A

Question 7

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.

Which three conditions must be satisfied before a switch over can occur? (Choose three.)

AThe active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.

BOn the active server, all critical CCMS and CCT services are monitored and running.

CThe active and standby servers are in a running state.

DThe active and standby servers have switchover enabled.

Answer : B, C, D

Avaya Aura Contact Center Implementation 6210 Exam Questions