Avaya 6210 Exam Practice Test Instant Access

Question 1

You have created a new application (script) in Orchestration Designer (OD).

Which configuration steps in OD will allow you to place a test call to the new application?

ASelect Application Routes > CDNs > Configured Routes > Select Application > Save

BSelect Application > Routes > Add Application > Save

CSelect Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save

DSelect CDNs > Add Application > Save

Answer : B

Question 2

A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.

Where do you set the transmission mode for the site to Unicast?

AFrom the CCMS > RSM IP Address window

BFrom Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings

CFrom Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings

DFrom the CCMS > RSMConfig

Answer : A

Reference http://downloads.avaya.com/css/P8/documents/100178738

Question 3

In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all contacts into applications (scripts/flows) that reside on the Contact Center system.

The Contact Router list contains which three items that need access to scripting? (Choose three.)

ACLIDs

BCDRs

CDNISs

DCDNs

Answer : A, C, D

Question 4

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.

Which three statements regarding the Cache database are true? (Choose three.)

AIt simplifies the overall solution as all components use a common database.

BAvaya Aura Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.

CThe Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

DAll data is now replicated and there is no need for a CCMA backup and restore.

Answer : A, C, D

Question 5

You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)

ATesting CTI connections

BMaking phone calls

CTesting SIP connections

DTransferring phone calls

Answer : B, D

Question 6

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

AIt is loaded on external database.

BIt is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

CIt is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

DIt is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Answer : D

Question 7

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

AThe ability to use Hot Desking feature.

BThe ability to access files on their network.

CThe ability to map the user to a Windows account.

DThe ability to provide voice, e-mail and chat functionality to a single application.

Answer : D

Avaya Aura Contact Center Implementation 6210 Exam Practice Test