Avaya 6210 Exam Practice Test Instant Access

Question 1

A customer has Avaya Aura Contact Center (AACC) and Avaya Aura Unified Communications Platform Integration.

For the Avaya Aura Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

AEnable TLS encryption for Hosts.

BInstall a Signed Certificate from a Trusted Host.

CAdd the Avaya Aura Contact Center as a Trusted Host.

DAdd a Routing Policy for the AACC.

Answer : B, C

Question 2

During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)

APreview dialing

BProgressive dialing

CPredictive dialing

DPredetermined dialing

Answer : A, C

Question 3

For Avaya Aura Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

AAvaya Aura Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

BCustomers upgrading to Avaya Aura Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2 operating system.

CAvaya Aura Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

DA Microsoft Windows Server 2012 R2 operating system product key is required.

Answer : B, C, D

Question 4

A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.

Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC)?

AFrom the server, navigate to the Server Configuration > Licensing tab

BFrom the server, locate Multimedia Commissioning > Multimedia Licensing tab

CFrom Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab

DFrom the Contact Center License Manager > Configuration > Contact Center Licensing tab

Answer : C

Question 5

Avaya Aura Contact Center (AACC) uses the media processing capabilities of the Avaya Aura Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.

Which three statements regarding AACC and the AAMS are true? (Choose three.)

AAAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

BAACC does not require a license for each AAMS instance in the solution.

CAACC integrates with AAMS using Media Server Markup Language (MSML) based communication.

DAAMS provides a MSML-based service type named ACC_APP_ID.

Answer : A, C, D

Question 6

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

AThe ability to use Hot Desking feature.

BThe ability to access files on their network.

CThe ability to map the user to a Windows account.

DThe ability to provide voice, e-mail and chat functionality to a single application.

Answer : D

Question 7

The Avaya Aura Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.

Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

AYou can perform a manual failover on the Active AAMS.

BYou cannot perform a manual failover on the Active AAMS.

CHigh Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

DOne AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

Answer : A, C, D

Avaya 6210 Avaya Aura Contact Center Implementation Exam Practice Test