Avaya 6210 Exam Questions Instant Access - No Installation Required

Question 1

Which tool displays the status counts for each multimedia contact type?

AContact Center Database Dashboard

BMultimedia Data Management

CMultimedia Dashboard

DContact Center Database Maintenance

Answer : B

Question 2

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

APlace the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

BPlace both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

CPlace both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

DPlace the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Answer : A

Question 3

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.

Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

A72 Hours

B48 Hours

C24 Hours

D12 Hours

Answer : C

Question 4

The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.

Which CCMA user accounts are created during the Avaya Aura Contact Center (AACC) installation?

AiceAdminIUSR_SWCBkup_SWC

BAAD_UserAACC_Adminwebadmin

CAAAC_AdminIUSR_SWCwebadmin

DiceAdminIUSR_SWCwebadmin

Answer : C

Question 5

Which three statements about Avaya Aura Contact Center (AACC) Licensing are true? (Choose three.)

AAgent licenses are available for both Nodal and Corporate Licensing.

BA Corporate Enterprise license type is for a network of Avaya Aura Contact Center installations.

CThe Nodal Enterprise license type controls the licensing for a single Avaya Aura Contact Center node.

DThe licensing grace period duration is 15 days.

ENodal Enterprise licensing supports a Standby License Manager.

Answer : B, C, E

Question 6

You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

BCCMS

CCCT

DCMA

Answer : A

Question 7

Avaya Aura Contact Center (AACC) Release 7 supports only the Avaya Aura Media Server (AAMS), formerly called Avaya Media Server.

Which three statements regarding the AAMS are true? (Choose three.)

AAAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

BAACC requires a license for each AAMS instance in the solution.

CAn Avaya Aura Media Server High Availability pair of server requires two instance licenses.

DA standalone Avaya Aura Media Server is supported on the Windows Server operating system.

Answer : A, B, C

Avaya Aura Contact Center Implementation 6210 Exam Questions