Avaya 6211 Exam Practice Test Instant Access

Question 1

Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

AThe External Message Handler

BOpen Queue Engine

CThe Outbound Message Handler

DThe Rules Engine

EThe Inbound Message Handler

FThe Inbound Mail Handler

Answer : B, E, F

Question 2

Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

AAvaya Aura Media Server (AAMS)

BContact Center Manager Server (CCMS)

CSIP

DCommunication Control Toolkit (CCT)

Answer : A

Question 3

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

AIt is loaded on external database.

BIt is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

CIt is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

DIt is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Answer : D

Question 4

Where is the administration of outbound campaigns and management of dialing lists performed?

AContact Center Multimedia Server

BAvaya Aura Contact Center

CAvaya Proactive Outreach Manager

DAvaya Aura Media Server

Answer : B

Question 5

You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

BCCMS

CCCT

DCMA

Answer : A

Question 6

Which service contains the Inbound Message Handler (IMH) component?

AContact Center Multimedia (CCMM) License Service

BContact Center Multimedia (CCMM) Campaign Scheduler Service

CContact Center Multimedia (CCMM) E-mail Manager Service

DContact Center Multimedia (CCMM) Starter Service

Answer : C

Question 7

Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

AProgressive dialing

BPredetermined dialing

CPredictive dialing

DPreview dialing

Answer : C

Avaya 6211 Avaya Aura® Contact Center Multimedia Implementation Exam Practice Test