Avaya 6211 Exam Questions Instant Access - No Installation Required

Question 1

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

Athe Outbound Campaign Management Tool

Bthe Outbound Message Handler

Cthe Inbound Message Handler

Dthe Rules Engine

Answer : A

Question 2

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

AContact Center Database Maintenance Utility

BControl Utility

CCCMM Data Management

DSystem Control and Monitor Utility

Answer : C

Question 3

You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)

ATesting CTI connections

BMaking phone calls

CTesting SIP connections

DTransferring phone calls

Answer : B, D

Question 4

Which Orchestration Designer intrinsic is used for Multimedia contacts?

ACONTACT TYPE

BQUIT

CLOG

DWAIT

Answer : A

Question 5

During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off. Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

AAgent Desktop Configuration, General Settings, Advanced Settings

BAgent Desktop Configuration, General Settings

CAgent Desktop Configuration, User Settings

DAgent Desktop Configuration, Resources

Answer : A

Question 6

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

AIt is loaded on external database.

BIt is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

CIt is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

DIt is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Answer : D

Question 7

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

AAssign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

BAdd the Communication Control Toolkit (CCT) server through the CCMA.

CAdd the Microsoft Exchange server through the CCMA.

DAssign the CCT server as a reporting server for the CCMS.

Answer : A

Avaya AuraÂ® Contact Center Multimedia Implementation 6211 Exam Questions