Avaya 72301X Exam Practice Test Instant Access

Question 1

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?

(Choose two.)

ATry actions that bypass the issue, like creating a work-around for temporary restoral of service.

BCapture potential triggers.

CEvaluate systems and components.

DDevelop immediate controlled actions to isolate the problem.

EDevelop a hypothesis based on the outcome of the various controlled actions and the system's reactions.

Answer : C, D

Question 2

When a user is forwarded to Avaya Aura Messaging (AAM), Avaya Aura Communication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the message is left in the correct mailbox.

Which SIP header is used to indicate for whom the call was originally destined, and the reason for being

forwarded to AAM?

AB = history info

BTo

CRequest

DP-Asserted-Identity

Answer : D

On trunk group form page 4 set 'Identity for Calling Party Display: P-Asserted-Identity'

Question 3

Considering the message flow to an Avaya Aura Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

ACSTA

BTSAPI

CSIP

DWCF

Answer : C

Question 4

Considering the message flow to an Avaya Aura Contact Center (AACC) agent, which statement about the

media path from the incoming caller is true?

AIt is not anchored on the Avaya Aura Media Server.

BIt is anchored on the Avaya Aura Media Server if using SIP agent.

CIt is anchored on the Avaya Aura Media Server until the agent answers the call.

DIt is anchored on the Avaya Aura Media Server for the duration of the call.

Answer : D

Question 5

On the Avaya Session Border Controller for Enterprise (SBCE), which tool would you use to view WebRTC messages coming through SBCE?

Awebrtctrace on

BtraceWEBRTC

CtraceHTTP

DtraceSBC

Answer : D

Question 6

Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

Awhen the customer issue is not service affecting

Bwhen the Business Partner/Avaya Tier 2 have isolated issue and found a resolution

Cwhen the issue for the customer is intermittent

Dwhen the issue is a common one resolved through an upgrade

Answer : B

Question 7

Right after an Avaya Breeze installation, the customer called in stating WebRTC calls are not working.

Where can the administrator go to verify that the Avaya Breeze server was configured to Accept Service?

AAvaya Breeze web GUI, and navigate to Avaya Breeze Dashboard.

BAvaya Breeze command line, and run the status service command.

CAvaya Aura System Manager web GUI, and navigate to Breeze Dashboard.

DAvaya Aura System Manager command line, run the status service command.

Answer : C

Avaya 72301X Avaya Aura Communication Applications Support Certified Exam Practice Test