Avaya 7392X Exam Questions Instant Access

Question 1

How can an Installer Identify If a customer has the Avaya Aura Call Center Elite package?

ACheck the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

BCheck the System-Parameters Customer-Options Form and search for the EAS field.

CCheck the Feature-Related System Parameters and search for the Call Center Elite field.

DCheck the System-Para meters Customer Options Form and search for the Call Center Elite field.

Answer : D

Question 2

What is an abbreviated dialing list that is defined for the entire organization?

AEntire

BPersonal

CSystem

DGroup

Answer : B

Question 3

Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)

AThe call distribution method

BThe group extension

CVector Directory Number (VDN)

DThe class of Restriction (COR)

EThe trunk group number

Answer : A, B, D

Question 4

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

AWhen the station has Auto Answer enabled

BWhen the telephone extension is configured on the station form

CWhen the agent's login ID Is administered in the switch

DWhen the agent logs in at that extension

Answer : D

Question 5

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

AMOD10

BADD

CCATR

DSEL

Answer : A

Question 6

Which property of the SET command makes the command unique when dealing with variables?

AThe SET command allows variables to be manipulated using arithmetic and string operators

BThe SET command allows you to place calls in a particular queue

CThe SET command allows a group of variables to follow a specific pattern

DThe SET command reassigns variables to new values during the process of a vector

Answer : A

Question 7

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

ALeast Occupied Agent (LOA)

BCall Work Codes (CWC)

CFeature Access Codes (FAC)

DRedistribution on No Answer (RONA)

Answer : B

Avaya Aura Call Center Feature Reference 6.0 page 51

Avaya Aura Call Center Elite Implementation 7392X Exam Questions