Avaya 7392X Exam Practice Test Instant Access

Question 1

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

AThe ability to change the skills assigned to an agent

BThe conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

CThe ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

DThe ability for supervisors to monitor an agent's ACD calls

EThe customized handling of incoming calls via programmed commands

Answer : B, E

Avaya Aura Call Center 6.0 Overview Page 20

Question 2

Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

AConfigure an announcement using the extension 5003.

BConfigure a dial plan with a 4-digit extension that begins with 5.

CConfigure a dial plan with a 4-d|git feature access code.

DRecord an announcement.

Answer : D

Question 3

Refer to the exhibit.

The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.

Which announcement is played at step five?

A3003

B1003

C2002

D1001

Answer : A

Question 4

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

AVariable in Vectors

BAdjunct Routing

CForced Agent Logout from the After Call Work (ACW) mode

DRedirection on No Answer (RONA)

Answer : D

Administering Avaya Aura Call Center Features 6.0 Page 223

Question 5

Refer to the exhibit.

You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that all calls are interflowing to Denver.

What would cause all calls to interflow to Denver?

AThe route-to number command in step 6 in New York is allowing all calls to interflow to Denver.

BThe wait-time command is step 3 on Denver is considered a call acceptance command and allowing all calls to interflow.

CThe wait-time command step 1 in Denver is considered a call acceptance command and allowing all calls to interflow.

DStep 8 in the Denver command should be busy command.

Answer : A

Question 6

If an agent has the skills to handle one call:

Under the skill level handling preference, which o( the calls will the agent handle first?

ACall 1

BCall 2

CCall 3

DCall 4

Answer : A

Question 7

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

AIt improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

BIt provides basic reporting on Vectors, Agents, and Trunk Groups.

CIt facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

DIt provides options for selecting among available agents with the same skill.

EIt enables recorded announcements to be played to incoming calls.

Answer : A, D

Avaya 7392X Avaya Aura Call Center Elite Implementation Exam Practice Test