Avaya 7392X Avaya Aura Call Center Elite Implementation Exam Practice Test

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Total 63 questions

Question 1

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

Answer : A, C, D

Question 2

Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)

Answer : A, B, D

Question 3

In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?

Answer : D

Question 4

A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

Answer : C

Question 5

A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

Answer : A, B

Question 6

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable ''A''?

Answer : B

Question 7

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

Answer : C

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Total 63 questions