Avaya 7392X Exam Questions Instant Access

Question 1

Which scope is defined by the time-of-day (TOD) variable?

ACollect Scope Variable

BGlobal Scope Variable

CLocal Scope Variable

DPersistent Scope Variable

Answer : B

Question 2

Which statement about concurrent agent user licenses is true?

ANumber of agents that can be registered in more than one Communication Manager simultaneously.

BNumber of agents that can be added to the system.

COnly the specified number of licensed units can gain access to more than one skill at a time.

DOnly the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

Answer : A

Question 3

Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)

AService Observing Listen Only Access Code

BCOR - Restriction Override set to all

CService Observing (Remote/By FAC)

DTelecommuter

Answer : A, C

Administering Avaya Aura Communication Manager page 504

Question 4

Which component provides audio support in Avaya Aura Call Center Elite?

ASystem Manager

BCommunication Manager

CAvaya Aura Media Server

DS8300 Server Blade

Answer : B

Question 5

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

AIt is possible to use Vector Directory Number (VDN) skill preferences.

BCall Management System (CMS) or IQ must be used as the reporting tool.

CIt includes Export Agent Selection (EAS) and Business Advocate (BA).

DService Level Maximize (SLM) can be used as a skills-based call distribution type.

ESLM can be used as an agent-based call distribution type.

Answer : B, C, D

Question 6

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

AAssigned Skill on the Hunt Group form

BCall Handling Preference on the Hunt Group form

CTimed ACW field on the VDN or Hunt Group form

DDirect Agent Call First on the Agent Handling form

Answer : B

Question 7

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

AThe call will be routes to 2048

BThe call will queue to skill 1

CThe call will be disconnected

DThe call will be routed to 2049

Answer : C

Avaya Aura Call Center Elite Implementation 7392X Exam Questions