Avaya 7392X Avaya Aura Call Center Elite Implementation Exam Practice Test

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Total 63 questions
Question 1

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

Answer : B

Administering Avaya Aura Call Center Features 6.0 page 224

Question 2

Which component provides audio support in Avaya Aura Call Center Elite?

Answer : B

Question 3

Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

Answer : A

Question 4

Refer to the exhibit.

The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.

Which announcement is played at step five?

Answer : A

Question 5

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

Answer : C

Question 6

To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.

Which command would be entered in the vector to accomplish this?

Answer : D

Question 7

Which two Vector Variable types are strictly global in scope? (Choose two.)

Answer : A, C

Programming Call Vectors in Avaya Aura Call Center 6.0 Page 103

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Total 63 questions