Avaya 7392X Exam Questions Instant Access

Question 1

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters customer-options to allow this?

ACall Work Codes

BAuthorization Codes

CReason Codes

DAUX State Codes
Reference :
Avaya Aura Call Center 6.0 Overview Page 26

Answer : C

Question 2

Which statement about concurrent agent user licenses is true?

ANumber of agents that can be registered in more than one Communication Manager simultaneously.

BNumber of agents that can be added to the system.

COnly the specified number of licensed units can gain access to more than one skill at a time.

DOnly the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

Answer : A

Question 3

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

AThe ability to change the skills assigned to an agent

BThe conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

CThe ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

DThe ability for supervisors to monitor an agent's ACD calls

EThe customized handling of incoming calls via programmed commands

Answer : B, E

Avaya Aura Call Center 6.0 Overview Page 20

Question 4

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

Answer : E

Question 5

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

AVDN Skill

BClass of Services (COS) .

CTenant Number (TN)

DBest Services Routing (BSR) Application

EMeasured

Answer : A, C, D

Question 6

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

AAutomatic Number Identification (ANI)

BBasic Call Management System (BCMS)

CVuStats

DService Level Maximizer (SLM)

Answer : B

Question 7

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

With EAS Enabled, which software mechanism is used for queuing?

AAgent IDs

BVDNs

CAgent Stations

DSkills

Answer : C

Avaya Aura Call Center Elite Implementation 7392X Exam Questions