Avaya 7392X Exam Questions Instant Access

Question 1

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

With EAS Enabled, which software mechanism is used for queuing?

AAgent IDs

BVDNs

CAgent Stations

DSkills

Answer : C

Question 2

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

AIt improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

BIt provides basic reporting on Vectors, Agents, and Trunk Groups.

CIt facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

DIt provides options for selecting among available agents with the same skill.

EIt enables recorded announcements to be played to incoming calls.

Answer : A, D

Question 3

Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)

AService Observing Listen Only Access Code

BCOR - Restriction Override set to all

CService Observing (Remote/By FAC)

DTelecommuter

Answer : A, C

Administering Avaya Aura Communication Manager page 504

Question 4

Which scope is defined by the time-of-day (TOD) variable?

ACollect Scope Variable

BGlobal Scope Variable

CLocal Scope Variable

DPersistent Scope Variable

Answer : B

Question 5

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

Answer : E

Question 6

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

AAdjunct Routing

BNetwork Call Transfer

CLook-Ahead Interflow

DNetwork Call Redirection

Answer : C

Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28)

Question 7

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

AAutomatic Number Identification (ANI)

BBasic Call Management System (BCMS)

CVuStats

DService Level Maximizer (SLM)

Answer : B

Avaya Aura Call Center Elite Implementation 7392X Exam Questions