Avaya 7392X Exam Practice Test Instant Access

Question 1

Which scope is defined by the time-of-day (TOD) variable?

ACollect Scope Variable

BGlobal Scope Variable

CLocal Scope Variable

DPersistent Scope Variable

Answer : B

Question 2

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

AAdjunct Routing

BNetwork Call Transfer

CLook-Ahead Interflow

DNetwork Call Redirection

Answer : C

Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28)

Question 3

Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

AVDN Override on VDN 7202 is set to no

BVDN Override on VDN 7201 is set to yes

CThe caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease

DNo agents are staffed in skill 1

Answer : A

Question 4

How can an Installer Identify If a customer has the Avaya Aura Call Center Elite package?

ACheck the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

BCheck the System-Parameters Customer-Options Form and search for the EAS field.

CCheck the Feature-Related System Parameters and search for the Call Center Elite field.

DCheck the System-Para meters Customer Options Form and search for the Call Center Elite field.

Answer : D

Question 5

When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)

AService Level Maximize

BAdvocate

CHunt Group

DCall Management System (CMS)

EAgent Selection (EAS)

Answer : A, B, E

Programming Call Vectors in Avaya Aura Call Center 6.0 Page 205

Question 6

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

AIt is possible to use Vector Directory Number (VDN) skill preferences.

BCall Management System (CMS) or IQ must be used as the reporting tool.

CIt includes Export Agent Selection (EAS) and Business Advocate (BA).

DService Level Maximize (SLM) can be used as a skills-based call distribution type.

ESLM can be used as an agent-based call distribution type.

Answer : B, C, D

Question 7

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

ASystem Parameters Customer-Options

BClass of Restriction

CVuStats Display

DFeature-Related System Parameters

EClass of service

Answer : B, C, D

Avaya 7392X Avaya Aura Call Center Elite Implementation Exam Practice Test