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Total 63 questions
A supervisor wants their agents to automatically log out at a specific time.
Which two administration forms are used to configure this functionality? (Choose two.)
Answer : A, B
A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
Answer : C
In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?
Answer : D
Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)
Answer : A, B, D
Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)
Answer : A, C, D