Avaya Aura Call Center Elite Implementation 7392X Exam Practice Test

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

If an agent has the skills to handle one call:

Under the skill level handling preference, which o( the calls will the agent handle first?

To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.

Which command would be entered in the vector to accomplish this?

Which component handles the featured of Avaya Aura Call Center Elite?

Which component provides audio support in Avaya Aura Call Center Elite?

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

With EAS Enabled, which software mechanism is used for queuing?