Avaya 7392X Exam Practice Test Instant Access

Question 1

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

AVDN Skill

BClass of Services (COS) .

CTenant Number (TN)

DBest Services Routing (BSR) Application

EMeasured

Answer : A, C, D

Question 2

Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)

AThe call distribution method

BThe group extension

CVector Directory Number (VDN)

DThe class of Restriction (COR)

EThe trunk group number

Answer : A, B, D

Question 3

A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

AThe supervisors class of restriction (COR) must have the field 'Can Force a Work State Change''

BThe supervisors class of services (COS) must have the field 'Add/Remove Agent Skills' set to Y.

CThe supervisors COR must have the field 'Add/Remove Agent Skills' set to y.

DThe supervisors COS must have the field 'Can Force a Work State Change' set to y.

EThe agent's COS must have the field 'Add/remove Agent skills'' set to y.

Answer : C

Question 4

A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

AStation Form

BAgent LoglnID Form

CHunt Group Form

DFeature-Related System-Parameters Form

Answer : A, B

Question 5

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

ABest Service Routing (BSR) Application

BVDIM Variables

CMeet-me Conferencing

DAttendant Vectoring

ESkill Preferences (1st, 2nd, 3rd Skills)

Answer : A, B, C

Question 6

Which vector object can replace the Time of Day (TOD) global Vector variable?

AVector Routing Table

BBusiness Schedule Table

CService Hours Table

DPolicy Routing Table

Answer : C

Question 7

A customer wants to configure their call center for emergencies.

Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?

ASet a feature access coda that detects a power outage and reroutes calls automatically.

BSet a vector directory number with a collect type variable.

CSet a value variable and change the value assigned using a feature access code.

DSet a trunk group and change the trunk number using a variable.

Answer : A

Avaya 7392X Avaya Aura Call Center Elite Implementation Exam Practice Test