Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
Answer : B, E
Avaya Aura Call Center 6.0 Overview Page 20
Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
Answer : D
Refer to the exhibit.
The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.
Which announcement is played at step five?
Answer : A
A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.
Which call center feature provides this capability?
Answer : D
Administering Avaya Aura Call Center Features 6.0 Page 223
Refer to the exhibit.
You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that all calls are interflowing to Denver.
What would cause all calls to interflow to Denver?
Answer : A
If an agent has the skills to handle one call:
Under the skill level handling preference, which o( the calls will the agent handle first?
Answer : A
Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)
Answer : A, D