Avaya 7492X Avaya Aura Call Center Elite Support Exam Practice Test

A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site.

Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

A customer with multiple locations wants to effectively balance the call load among agents at the various sites.

Which call center feature can provide this capability?

In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

What are two call vectoring command failures for "adjunct routing"? (Choose two.)

What must be administered In the route pattern for a multi-site Best Service (Services Routing (HSR) application?