Avaya 7497X Exam Practice Test Instant Access

Question 1

Which two steps must be completed before restoring the backup of the Avaya Oceana solution? (Choose two.)

AUninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.

BUninstall UCA Store Service, than restart the nodes of the Avaya Oceana Cluster I to delete the UCA Store Space.

CEnsure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.

DEnsure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.

Answer : B, D

Question 2

A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.

To find out what is causing this problem, which logs need to be checked?

ACSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log
PU logs- /var/log/Avaya/dcm/CallServerConnectorService

BCSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log
PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

CCSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.Iog
PU logs- /vaf/log/Avaya/dcm/pu/pu.log

DCSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log
PU logs- /var/log/Avaya/dcm/ CallServerConnectorService

Answer : B

Question 3

Which credentials does Avaya Oceana Workspaces use for Agent login?

AAvaya Breeze Authorization Service and Avaya Control Manager Agent username and password

BAvaya Breeze Authorization Service and Avaya Communication Manager Agent username and password

CAvaya Breeze Authorization Service and Avaya Communication Manager extension and password

DAvaya Breeze Authorization Service and LDAP as Authentication Authority

Answer : A

Question 4

A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.

Which action can the engineer take to quickly file all the ERROR messages in the log files?

AAdd a custom filter type error, and then add this filter in selection criteria.

BSet the login level to FINE to see error messages.

CBy default all the errors are highlighted in Kibana.

DUnder Filters, choose the level, and then select Add Filter Error.

Answer : A

Question 5

For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

AWorkRequestID=RouteRequestID=ContactID

BWorkRequestID=ContextStoreID-UCID=ContactID

CWorkRequestID=CustomerID=UClD=ContactID

DWorkReque$tID=ContextStoreID and ContactlD=UClD

Answer : B

Question 6

A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:

2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -- [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]

2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR -- [M:agentControllerStatusRunnable][T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)

What is causing these log messages?

AMultimedia Cache database not reachable.

BThe LDAP database Is not reachable.

CThe EDM database Is not reachable.

DThe ORC Rest service Is not working.

Answer : A

Question 7

While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

AEdit the Avaya Oceana application and click on 'Verify' to check if you have reached the application successfully.

BCheck the Port Distribution and confirm if the Experience Portal channels are In-service.

CVerify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.

DCheck the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,

Answer : A

Avaya 7497X Avaya Oceana® Solution Support Exam Practice Test