Avaya 7497X Exam Questions Instant Access

Question 1

Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

AUnified Collaboration Administration (UCA)

BCall Server Connector (CSC)

CUnified Collaboration Model (UCM)

DEngagement Designer (ED)

Answer : A

Question 2

Which statement about Avaya Oceana CSC and ACS integration is true?

ACSC communicates with Communication Manager through the DLG Interface in the AES.

BCSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

CCSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

DCSC uses AES to control and monitor Session Manager voice calls and resources.

Answer : C

Question 3

While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

AEdit the Avaya Oceana application and click on 'Verify' to check if you have reached the application successfully.

BCheck the Port Distribution and confirm if the Experience Portal channels are In-service.

CVerify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.

DCheck the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,

Answer : A

Question 4

When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

AEach cluster

BCommon Component cluster

CUAC cluster

DOCP cluster

Answer : C

Question 5

To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A\Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe

B\Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe

C\Avaya\Oceana\Oceana\Backup And Restore\Backup.exe

D\Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe

Answer : A

Question 6

Consider the following ContextData for a Voice Channel Interaction:

ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N

What is the significance of "VO"?

AVO - 'VoIP' call

BVO - 'PSTN' Voice

CVO - Video

DVO - Web Voice

Answer : A

Question 7

An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginlD" output.

Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

AOver write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.

BRemove the Agent ID from Communication Manager.

CAdd the new Avaya Oceana agent using Control Manager.

DNo action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.

Answer : C

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