Avaya 7497X Exam Questions Instant Access

Question 1

Which statement describes the function of the Unified Collaboration Model (UCM)?

AIt is an agent selection component based on attribute matching across all channels.

BIt is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.

CIt is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

DIt is a normalized model for all resources and Interactions that provides states for resources and interactions.

Answer : D

Question 2

A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Workspaces and receive the following log messages:

Log File: wa-wae-pu-*.log

09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper -- [.2.0.0.480_1]

[M:processInboundEvent (ResourceStateEvent) ] [T:].

Resource state change for ResourceStateEvent

[triggeringWorkId=00002000521474393284, state=NOT_READY, nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1, activeWorkCount=0] successfully processed

What is the current status of the Agent Workspaces?

ANOT_READY

BREADY

CBUSY

DCONNECTED

Answer : B

Question 3

When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

AEach cluster

BCommon Component cluster

CUAC cluster

DOCP cluster

Answer : C

Question 4

A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:

2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -- [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]

2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR -- [M:agentControllerStatusRunnable][T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)

What is causing these log messages?

AMultimedia Cache database not reachable.

BThe LDAP database Is not reachable.

CThe EDM database Is not reachable.

DThe ORC Rest service Is not working.

Answer : A

Question 5

A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.

Which action can the engineer take to quickly file all the ERROR messages in the log files?

AAdd a custom filter type error, and then add this filter in selection criteria.

BSet the login level to FINE to see error messages.

CBy default all the errors are highlighted in Kibana.

DUnder Filters, choose the level, and then select Add Filter Error.

Answer : A

Question 6

If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

AUCA REST

BUAC REST

CUCM REST

DCC REST

Answer : A

Question 7

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).

Which three actions will help to verify the current deployed state of UCM In the solution? (Choose three.)

ARun deploy-service -lv on the Breeze server.

BCheck the service install status on cluster Administrator page in SMGR.

CLook at the Oceana Monitor page.

DLook at the Event Log in System Manager.

ECheck the status of duster 1 in SMGR.

Answer : B, C, E

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