Avaya 7497X Exam Practice Test Instant Access

Question 1

A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:

2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -- [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]

2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR -- [M:agentControllerStatusRunnable][T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)

What is causing these log messages?

AMultimedia Cache database not reachable.

BThe LDAP database Is not reachable.

CThe EDM database Is not reachable.

DThe ORC Rest service Is not working.

Answer : A

Question 2

A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

AUCM Data Collector Database Backup

BOmni store DB Database Backup

CUCA Store Service Database Backup

DOmni store DB Controller Data Store

Answer : C

Question 3

Which credentials does Avaya Oceana Workspaces use for Agent login?

AAvaya Breeze Authorization Service and Avaya Control Manager Agent username and password

BAvaya Breeze Authorization Service and Avaya Communication Manager Agent username and password

CAvaya Breeze Authorization Service and Avaya Communication Manager extension and password

DAvaya Breeze Authorization Service and LDAP as Authentication Authority

Answer : A

Question 4

Which statement describes the function of the Unified Collaboration Model (UCM)?

AIt is an agent selection component based on attribute matching across all channels.

BIt is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.

CIt is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

DIt is a normalized model for all resources and Interactions that provides states for resources and interactions.

Answer : D

Question 5

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A/var/log/Avaya/dcm/pu/CallServerConnector

B/var/log/Avaya/services/CallServerConnector

C/var/log/Avaya/dcm/pu/AgentControllerService

D/var/log/Avaya/services/CustomerControllerService

Answer : A, C

Question 6

Consider the message:

2018-01-31 08:51:07, 795 [pool-241-thread-1] SMSVendorSnapin INFO -- SMSVendorSnapin-3.4.0.0.80601 -- Response is {'accounts'': [{''messageService'':''SMS'', ''name'':''smsdemo'',''url'':''www.test.com'',''apiId'':''1'',''apiPassword'':'''',''external'':'''',''extra1'':'''',''extra2'':'''',''capabilities ][{''type'':''TEXT'',''maximumLength'':160}],''identities'':[{''identifier'':''01715123456''}]}]}

Which component and log file contains log messages of this kind?

AORCRestService PU Log file

BCustomerControllerService PU Logs file

CSMSVendotSnapin Service Log file

DMessagingSetvice Service Log file

Answer : C

Question 7

While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

AEdit the Avaya Oceana application and click on 'Verify' to check if you have reached the application successfully.

BCheck the Port Distribution and confirm if the Experience Portal channels are In-service.

CVerify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.

DCheck the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,

Answer : A

Avaya 7497X Avaya Oceana® Solution Support Exam Practice Test