Avaya 7750X Avaya IP Office Exam Practice Test Instant Access

Question 1

How can you see if your address book has imported successfully?

AGo to an agent address book and checkall entries.

BGo to the address book menu, reschedule another import, and then wait for the confirmation.

CDelete the address book and re-import it.

DGo to the address book menu, check the import log, and then click the refresh button.

Answer : D

Question 2

Your data import has returned the message that the import has failed.

Before trying to import again, which three steps are necessary? (Choose three.)

AFix the problem identified in the import log file.

BCheck the import log fileto identify the problem.

CReinstall the postgres database.

DReinstall the IPOCC Server.

ERestore the empty cc and c3k databases.

Answer : B, C, E

Question 3

Prior to using the dataimport.exe file, which action should you perform?

AImport

BReboot

CBackup

DActivate

Answer : D

Question 4

Which two factors determine which call will be routed via the ''Last Agent'' element? (Choose two.)

AIf the Caller know the extension number of the Agent

BHow long ago the agent spoke to the caller

CMinimum contact time during the last conversation with the agent

DThe Last Agent available in the group

EIf the Customer in is the Agents personal contacts list

Answer : B, E

It is possible to create a task flow that will look at the Incoming CLID of a caller, and based on it look to matchthe caller with the Agent who last dealt with their query, if available. The Last agent element is used for this feature.

Referencehttp://downloads.avaya.com/css/P8/documents/100182213

Question 5

When creating a report, where can you indicate to run automatically for emailing to a supervisor?

AIn the Reports Basic Data

BIn the Reports properties

CIn the Reporting folder

DIn Configuration screen under the Service menu

Answer : D

Referencehttps://support.avaya.com/forums/showthread.php?t=5119

Question 6

Which license is required to provide telephony call control within the IPOCC Agent UI?

AVALUE_CIE_CC_SUPERVISOR

BContact Recorder License

CFEAT_CIE_CC_UMR

DCTI Pro License

Answer : B

Question 7

Historical reports can be scheduled to email to a user, but they can also be scheduled to do what?

ADisplay in the User interface

BRefresh every 15 minutes

CExport to a folder

DPrint

Answer : D

All historical reportscreated within CCC can be scheduled for individual delivery to anyone via email. Reports can also be scheduled to multiple network printers.

Referencehttps://downloads.avaya.com/elmodocs2/ip_office/DOCS3_0/DATA/Additional/mergedProjects/productdescription/ccc_v5/compactcontactcenter.htm

Avaya IP Office Contact Center Implementation and Expanded Configuration 7750X Avaya IP Office Exam Practice Test