Avaya 7750X Avaya IP Office Exam Practice Test Instant Access

Question 1

Which process is responsible for the TAPI connection between IP Office and IP Office Contact Center?

AIPO Taskserver

BIPO SyncService

CMonitor_srv

DCHAPSync

Answer : B

Question 2

Which two connections between IP Office and IP Office Contact Center are necessary? (Choose two.)

ASIP endpoint connection

BSIP trunk connection

CTAPI connection

DH323 connection

Answer : B, D

Referencehttps://downloads.avaya.com/css/P8/documents/100182221

Question 3

If you implement a new IP Office Contact Center (IPOCC) on an existing, where must you install a license?

ANowhere

BIn the IP Office and in the IPOCC

CIn the IPOCC

DIn the IP Office

Answer : C

Referencehttp://downloads.avaya.com/css/P8/documents/100178686

Question 4

In which database are the IPOCC configuration, reporting statistics, and taskflows stored?

Athe AdB database

Bthe C3K database

Cthe Taskreporting database

Dthe CC database

Answer : D

Question 5

To display only the service related messages for each process in TTRace, what must be activated?

AAll Process activated

BFile View activated

CStatus Window activated

DService View activated

Answer : A

Referencehttp://downloads.avaya.com/css/P8/documents/100175257

Question 6

Which two factors determine which call will be routed via the ''Last Agent'' element? (Choose two.)

AIf the Caller know the extension number of the Agent

BHow long ago the agent spoke to the caller

CMinimum contact time during the last conversation with the agent

DThe Last Agent available in the group

EIf the Customer in is the Agents personal contacts list

Answer : B, E

It is possible to create a task flow that will look at the Incoming CLID of a caller, and based on it look to matchthe caller with the Agent who last dealt with their query, if available. The Last agent element is used for this feature.

Referencehttp://downloads.avaya.com/css/P8/documents/100182213

Question 7

When creating task flows, you can create a section of task flow which can be repeatedly used in other task flows.

What is the title for this type of section of task flow?

AMacro

BSource

CEqual

DPriority

Answer : B

Referencehttp://downloads.avaya.com/css/P8/documents/100182213

Avaya 7750X Avaya IP Office Contact Center Implementation and Expanded Configuration Avaya IP Office Exam Practice Test