Avaya 7750X Avaya IP Office Exam Practice Test Instant Access

Question 1

Your data import has returned the message that the import has failed.

Before trying to import again, which three steps are necessary? (Choose three.)

AFix the problem identified in the import log file.

BCheck the import log fileto identify the problem.

CReinstall the postgres database.

DReinstall the IPOCC Server.

ERestore the empty cc and c3k databases.

Answer : B, C, E

Question 2

In the TTrace default configuration, after how many days will the log files be deleted?

A365

B30

D10

Answer : D

For every process, TTrace Server generates a log file and stores the log file in a specified folder on TTrace Server. By default, TTrace Server generates new log files every day and deletes them after 10 days. You can change the default settings through TTraceConfig.

Referencehttp://downloads.avaya.com/css/P8/documents/101027465

Question 3

You have created a Task flow for a customer, and you can see the potential for it to be used again for your next installation.

How can you capture it for re-use?

ATake a screenshot, and then have it to hand when you created it again

BCopy it to a word document

CExport it to a folder on your PC

DIt is not possible to capture task flow they all have to be created manually

Answer : C

Question 4

When setting up skill-based routing, you have to create task tags for each skill, and then assign them.

To which two objects can you assign a skill? (Choose two.)

ATopics

BPrivileges

CProfiles

DAgents

EAgent Groups

Answer : D, E

Question 5

What are the three types of dialers available? (Choose three.)

ATopic Dialer

BCampaign Dialer

CMechanic Dialer

DPreviewDialer

EDirect Dialer

Answer : C, D, E

Referencehttps://downloads.avaya.com/css/P8/documents/100182219

Question 6

If the word ''help'' is in the subject of the emails sent from customers, then those emails are to route to specific agents.

What can you do to make this happen?

AHave an agent assigned to look through all emails, identify the word ''help'' in the emails, and then forward the emails to the appropriate agents. word ''help'' in the email subject.

BHave a task tag element in your email task flow to pick out the word ''help'' in the email subject.

CHave all emails sent to an agent group called ''help''.

DHave all emails go to a topic called ''help''.

Answer : B

Question 7

Which component is responsible for the routing within a IVR script?

ACorba

BPostgres server

CDatabase Server

DTaskserver IPO

Answer : A

Avaya 7750X Avaya IP Office Contact Center Implementation and Expanded Configuration Avaya IP Office Exam Practice Test