In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)
Answer : B, C, E
Which statement is true about removing an employee?
Answer : A
Which organization level is recommended as a best practice for setting up Feature permissions?
Answer : B
Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.
When supervisor views the particular agent interaction, in which time zone will the call start time be showing?
Answer : D
When an Interaction Summary report is generated with 'My Group' as a Group option, which interactions will be considered?
Answer : C