Avaya 7765X Exam Practice Test Instant Access

Question 1

In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)

AEncryption Key management using RSA

BRole-based access control to improve security and administration

CPassword policy including Password syntax. Password history, and Password expiration and lockout

DThe ability to mute a portion of the call recording using a CRM integration API. For example, muting segments with credit card Information

EAES 256-bit encryption to protect data when recorded, in transit, and archived on storage

Answer : B, C, E

Question 2

Which statement is true about removing an employee?

AAn employee can be purged from employee administration.

BAn employee cannot be deleted from employee administration.

CAn employee can be deleted only through bulk actions.

DAn employee can be deleted only if they have no interactions.

Answer : A

Question 3

Which organization level is recommended as a best practice for setting up Feature permissions?

ARole level

BEmployee level

CGroup level

DOU level

Answer : B

Question 4

Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.

When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

AMountain Time

BPacific Time

CSystem Time

DEastern Time

Answer : D

Question 5

When an Interaction Summary report is generated with 'My Group' as a Group option, which interactions will be considered?

Aall the agents that the logged in user has access to

Ball the agents in the logged in users department

Call the agents in the logged in users hierarchy

Dall the agents reporting to the logged in user

Answer : C

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Avaya 7765X Avaya Workforce Optimization Select Implementation and Support Exam Practice Test

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Avaya 7765X Avaya Workforce Optimization Select Implementation and Support Exam Practice Test

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