Avaya 7765X Exam Practice Test Instant Access

Question 1

Which action can Auto Assign elearning courses/quizzes?

AView the Evaluations.

BAssign them via coaching.

CAssign them from library interface.

DAssociate course/quiz to a response.

Answer : C

Question 2

Which integration is not supported with Avaya Aura Contact Center?

ACS1000 - Passive

BCM - Active and Passive

CCS1000 - Active

DIP Office

Answer : B

Question 3

With Communication Manager, what is the Avaya Workforce Optimization Select preferred type of integration?

ATSAPI

BTAPI

CMLS

DSIP

Answer : A

Question 4

How can a user automate the process of assigning evaluation tasks for specific weekday(s)/week?

Aby setting up an evaluation plan

Bby modifying the application that randomly decides the weekday

Cby changing the distribution pool

Dby clearing all Adhoc evaluations

Answer : A

Question 5

Which Encryption algorithm is used for call encryption in Avaya Workforce Optimization Select 5.0?

ARSA 256-bit

BAES 1024-bit

CAES 256-bit

DRSA 1024-bit

Answer : A

Question 6

When voice packet processing specific issues are observed, which three actions will help troubleshoot the problem? (Choose three.)

ADelete WinPcap Library from system.

BRestart recorder components.

CMonitor the recorder packet filter string configuration.

DInspect the voice NIC IP address configuration.

ECheck for voice traffic using tools like 'wireshark'.

Answer : B, D, E

Question 7

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

Aby utilizing the API calls provided by a third party

Bby using Desktop Monitor > Learning Console

Cby manually entering into MS Excel and import back into application

Dby managing the Tags feature in the application

Answer : B, D

Avaya Workforce Optimization Select Implementation and Support 7765X Exam Practice Test