Avaya 7765X Exam Practice Test Instant Access

Question 1

When a user tries to start the Recorder service, it fails to start, in spite of multiple attempts. In the Recorder logs you see the following message: "no Adapter information is configured".

What is the cause of the issue?

AThe Adapter name is configured wrongly in Recorder Dynamic configuration.

BThe wrong IP address or DNS name is provided in the parameter.

CYou are unable to open NIC for packet capture.

DThe UseCTIIntegration parameter is set to FALSE.

Answer : A

Question 2

Which URL will you launch to check the agent state when calls are not getting recorded in a free seating environment?

Ahttp://ip_addr:34101/AvayaAdapter/DebugServlet

Bhttp://ip_addr:34101/AvayaAdapter

Chttp://ip_addr:34101/AACCNETAdapter/DebugServlet

Dhttp://ip_addr:34112/AvayaAdapter/DebugServlet

Answer : C

Question 3

Which action is not a recommended troubleshooting step, while the calls for the logged-in Agents are not getting recorded?

AVerify that the Recorder, Signaling Adapter and Media adapter have loaded the agent from the database

BCheck the agent recording profile in AWFOS Admin - Employee management

CVerify that AWFOS received the agent login information

DVerify the Agent is able to login to the AWFOS application to ensure the recordings are happening

Answer : A

Question 4

When logging into the SysAdmin web application, what is the basic troubleshooting step recommended if the Error Message "Invalid License Key" is displayed?

AEnsure the Sys Admin has established the AWFOS DB connectivity.

BEnsure the services are restarted after the install.

CEnsure the WebLM service is reachable from the server on which SysAdmin service Is installed.

DEnsure the server is restarted after the install.

Answer : C

https://downloads.avaya.com/css/P8/documents/101041726 (134)

Question 5

When are agent interactions not visible to a user?

Awhen the agent is marked as Inactive

Bwhen Interactions of the agent are deleted

Cwhen user does not have access to agent

Dwhen agent is removed from users 'My Group'

Answer : B

Question 6

The error message displayed is:

"You cannot play this interaction as the audio could not be loaded either because of unsupported file format or server/network failure."

Which action is not a valid troubleshooting step to help resolve the error?

ACheck if the user has permission to play the Interaction.

BCheck if the file is available in the storage location.

CCheck if the Media Manager service is running.

DCheck if the browser supports HTML5.

Answer : D

Question 7

A user is not able to see interactions in the web application.

Which action is not valid for resolving this problem?

AVerify that the TAPI adapter and Recorder service are running.

BVerify that the IP Office System Password is accurate.

CVerify the SNMP communication in TAPI adapter configuration is not set to Public.

DVerify that the SNMP is enabled in IP Office.

Answer : B

Avaya 7765X Avaya Workforce Optimization Select Implementation and Support Exam Practice Test