Avaya 7765X Exam Questions Instant Access

Question 1

What is the permission that allows a supervisor to administer all the employees?

ACompany Admin

BSystem Admin

CSuperuser

DApp Admin

Answer : B

Question 2

Which statement is true about removing an employee?

AAn employee can be purged from employee administration.

BAn employee cannot be deleted from employee administration.

CAn employee can be deleted only through bulk actions.

DAn employee can be deleted only if they have no interactions.

Answer : A

Question 3

Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)

AJboss

BTextpad

CEclipse

DOpen JDK

EWinPCap

Answer : A, E

Question 4

In which three scenarios is Interaction download allowed? (Choose three.)

AWhen the Agent who took the Interaction has resigned

BWhen the Interaction is tagged not to be downloaded

CWhen the Interaction is tagged with Flag for QA

DWhen the Interaction is archived

Answer : A, C, D

Question 5

For IP Office/ACCS, which components have to be configured in system management to record calls?

ATAPIAdapter/AvayaAdapter/Recorder

BAESAdapter/AvayaAdapter/Recorder

CTAPIAdapter/AACCNetAdapter/Recorder

DAESAdapter/AvayaAdapter/AACCNetAdapter/Recorder

Answer : C

Question 6

When are agent interactions not visible to a user?

Awhen the agent is marked as Inactive

Bwhen Interactions of the agent are deleted

Cwhen user does not have access to agent

Dwhen agent is removed from users 'My Group'

Answer : B

Question 7

Which ACD integration is allowed with CS1K PBX switch?

AAvaya Call Center Elite

BAvaya IP Office Contact Center

CAvaya Aura Contact Center

DAvaya Contact Center Select

Answer : B

Avaya Workforce Optimization Select Implementation and Support 7765X Exam Questions