Avaya 7765X Exam Practice Test Instant Access

Question 1

Which three ACD integrations are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)

AGenesys Passive/Active

BUCCX with JTAPI

CAACC on CM or CS1K

DIPOCC on IP Office

EACCS on IP Office

Answer : C, D, E

Question 2

When are agent interactions not visible to a user?

Awhen the agent is marked as Inactive

Bwhen Interactions of the agent are deleted

Cwhen user does not have access to agent

Dwhen agent is removed from users 'My Group'

Answer : B

Question 3

Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)

AModify privileges for each employee.

BCreate a role with a new set of privileges, and associate the employees.

CModify the privileges at Role level.

DModify privileges for the selected employees in bulk.

Answer : B, D

Question 4

Which action is not a recommended troubleshooting step, while the calls for the logged-in Agents are not getting recorded?

AVerify that the Recorder, Signaling Adapter and Media adapter have loaded the agent from the database

BCheck the agent recording profile in AWFOS Admin - Employee management

CVerify that AWFOS received the agent login information

DVerify the Agent is able to login to the AWFOS application to ensure the recordings are happening

Answer : A

Question 5

In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)

AEncryption Key management using RSA

BRole-based access control to improve security and administration

CPassword policy including Password syntax. Password history, and Password expiration and lockout

DThe ability to mute a portion of the call recording using a CRM integration API. For example, muting segments with credit card Information

EAES 256-bit encryption to protect data when recorded, in transit, and archived on storage

Answer : B, C, E

Question 6

Which Encryption algorithm is used for call encryption in Avaya Workforce Optimization Select 5.0?

ARSA 256-bit

BAES 1024-bit

CAES 256-bit

DRSA 1024-bit

Answer : A

Question 7

What does the Desktop Monitor application support?

Aall browsers but not Windows applications

Bonly the Internet Explorer browser

Conly the Chrome browser

Dall Windows applications and browsers

Answer : B

Avaya 7765X Avaya Workforce Optimization Select Implementation and Support Exam Practice Test