Avaya 78950X Exam Practice Test Instant Access

Question 1

Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.

If the current time is 8:05 AM, when could the first interval report be created that would include current activity?

AAny time after 8:05 AM

BAfter midnight

CAfter 8:15 AM

DAfter 9:00 AM

Answer : D

Question 2

Which type of application variables are used to reference the sample prompts?

ARAN type variables

BSTRING type variables

CMUSIC type variables

DLANGUAGE type variables

Answer : B

Question 3

When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

AYou can schedule multiple applications for backup in a single scheduling task.

BThe backup folder contains backup files for each application you select.

CYou can schedule on a frequency of a specific date.

DRegularly occurring backups create a new backup folder for the previous backup.

EYou can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.

Answer : B, C, E

Question 4

Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)

AContact Center Management multi add option

BContact Center Management add agent

CContact Center Management add many users

DContact Center Configuration Tool

EContact Center Management create copy

Answer : A, C, D

Question 5

A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

AA new short code needs to be set up in the ACCS.

BA corresponding CDN needs to be set up

CA new SIP extension needs to be added to the IP Office.

DA short code needs to be added on the IP Office.

Answer : A, C

Question 6

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.

When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

AVerify SIP trunks are available for the ACCS integration.

BVerify that SIP Registrar Enable is configured in the IP Office VoIP settings.

CAdminister the ACCS system SIP Domain to match the IP Office.

DChange the IP Office SIP Domain to match the ACCS system.

Answer : B, D

Question 7

Refer to the exhibit.

What does the Mailbox status relate to?

AThe connection with the recipient mailbox is established.

BThe connection with the web communication server is established.

CThe connection with the multimedia system is established.

DThe connection with the multimedia database is established.

Answer : A

Avaya 78950X Avaya Contact Center Select Implementation and Maintenance Exam Practice Test