Avaya 78950X Exam Practice Test Instant Access

Question 1

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

AThe skillset call is released and the agent goes Into After Call Work state.

BThe agent goes into a Walk Away state.

CWhen the agent releases the skillset call, they are automatically placed in an After Call Work state.

DAfter releasing the call, the agent must go Ready before entering the After Call Work state.

Answer : C

Question 2

Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)

AContact Center Management multi add option

BContact Center Management add agent

CContact Center Management add many users

DContact Center Configuration Tool

EContact Center Management create copy

Answer : A, C, D

Question 3

Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.

If the current time is 8:05 AM, when could the first interval report be created that would include current activity?

AAny time after 8:05 AM

BAfter midnight

CAfter 8:15 AM

DAfter 9:00 AM

Answer : D

Question 4

Which type of application variables are used to reference the sample prompts?

ARAN type variables

BSTRING type variables

CMUSIC type variables

DLANGUAGE type variables

Answer : B

Question 5

Which deployment option includes a Microsoft Windows Server Standard Edition product license key?

APVI Deployment

BHardware Appliance Deployment

CDVD Deployment

DSoftware Appliance Deployment

Answer : C

Question 6

When creating custom announcements for application flows and scripts, in which format should they be created?

AVBK files

BWAV files

CMP4 files

DMP3 files

Answer : D

Question 7

Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

AOB_Skill1

BEmail_Skill1

CSkill2

DVM_Skill1

EOutbound_Skill1

Answer : A, C, D

Avaya Contact Center Select Implementation and Maintenance 78950X Exam Practice Test