Avaya 78950X Exam Questions Instant Access

Question 1

Refer to the exhibit.

What does the Mailbox status relate to?

AThe connection with the recipient mailbox is established.

BThe connection with the web communication server is established.

CThe connection with the multimedia system is established.

DThe connection with the multimedia database is established.

Answer : A

Question 2

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

AConnecting voice contacts to the ACCS contact router

BDirecting email and web communication contacts to the contact router

CSynching agents with extensions on IP Office in ACCS

DProcessing voice and music recordings for flow and scripts

Answer : D

Question 3

Which statement about the Orchestration Designer Treatment block is true?

AIt is used to connect the caller to voice mail.

BIt is used to play re-assurance messages to the caller.

CIt is used to play music to the caller.

DIt is used to offer the caller a selection prompt.

Answer : A

Question 4

Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)

AContact Center Management multi add option

BContact Center Management add agent

CContact Center Management add many users

DContact Center Configuration Tool

EContact Center Management create copy

Answer : A, C, D

Question 5

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

ASkillsets are only used for reporting purposes.

BA skillset is a group of activity codes used for reporting purposes.

CA skillset is group of agents whose skills are similar.

DSkillsets are referenced in both application flows and scripts.

Answer : B, D

Question 6

Which type of application variables are used to reference the sample prompts?

ARAN type variables

BSTRING type variables

CMUSIC type variables

DLANGUAGE type variables

Answer : B

Question 7

When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

AYou can schedule multiple applications for backup in a single scheduling task.

BThe backup folder contains backup files for each application you select.

CYou can schedule on a frequency of a specific date.

DRegularly occurring backups create a new backup folder for the previous backup.

EYou can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.

Answer : B, C, E

Avaya Contact Center Select Implementation and Maintenance 78950X Exam Questions