Avaya 78950X Exam Questions Instant Access

Question 1

Before a skillset threshold class will apply to a skillset, which action must be taken?

AThe skillset threshold class must be created and assigned to the skillset in configuration.

BThe skillset threshold class must be created and applied to the agents servicing the skillset.

CThe skillset threshold class must be created and assigned to the skillset in Orchestration Designer.

DThe skillset threshold class must be created and assigned to the skillset in Real-Time displays.

Answer : A

Question 2

Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

AA signed certificate in .crt format

BA CA root from IP Office server

CA signed certificate in .p12 format

DA signed certificate in .pl2 format

EA CA root certificate from Private or Public CA

Answer : B, C, E

Question 3

Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?

AIP Office

BLicensing

CMultimedia

DSecurity Settings

Answer : A

Question 4

Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

What is causing this problem?

ANo agents are logged into any ACCS skillsets.

BThe control directory number is not acquired.

CThe master script is not activated.

DThe IP Office Short Code is not configured under the IP Office Server node.

Answer : A

Question 5

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?

AEnter the advanced password, right click on the service and select restart.

BRight click on the service and select reboot.

CRight click on the service and select restart.

DEnter the advanced password, right click on the service and select end process.

Answer : A

Question 6

What are the two locations where a historical report can be saved? (Choose two.)

AIn a Group folder

BIn the Scheduled Events folder

CIn the Public Report Templates folder

DIn the Private Report Templates folder

Answer : A, D

Question 7

Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)

AContact Center Management multi add option

BContact Center Management add agent

CContact Center Management add many users

DContact Center Configuration Tool

EContact Center Management create copy

Answer : A, C, D

Avaya Contact Center Select Implementation and Maintenance 78950X Exam Questions