Avaya 78950X Exam Questions Instant Access

Question 1

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.

Which password is required?

AACCS Administrator password

BIP Office System password

CCCMA Login ID password

DAgent Login ID password

Answer : C

Question 2

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

ASkillsets are only used for reporting purposes.

BA skillset is a group of activity codes used for reporting purposes.

CA skillset is group of agents whose skills are similar.

DSkillsets are referenced in both application flows and scripts.

Answer : B, D

Question 3

Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)

AIt consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,

BACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.

CThe ACCS software appliance is supported only on ESXI 6,7 virtualization environments.

DWebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.

EThe WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp

Answer : A, C, D

Question 4

Which statement about the Orchestration Designer Treatment block is true?

AIt is used to connect the caller to voice mail.

BIt is used to play re-assurance messages to the caller.

CIt is used to play music to the caller.

DIt is used to offer the caller a selection prompt.

Answer : A

Question 5

What are the two locations where a historical report can be saved? (Choose two.)

AIn a Group folder

BIn the Scheduled Events folder

CIn the Public Report Templates folder

DIn the Private Report Templates folder

Answer : A, D

Question 6

Which type of application variables are used to reference the sample prompts?

ARAN type variables

BSTRING type variables

CMUSIC type variables

DLANGUAGE type variables

Answer : B

Question 7

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

AACCS, Configuration component

BACCS, Contact Center Manager component

CIP Office Web Manager

DIP Office System Status

Answer : D

Avaya Contact Center Select Implementation and Maintenance 78950X Exam Questions