CIMA E2 Managing Performance CIMAPRA19-E02-1 Exam Questions

According to the Thomas-Kilmann Conflict Mode Instrument framework,conflict can be managed usingwhichconflict-management dimensions?

Which of the following statements does NOT help characterise Quinn's notion of logical incrementalism?

According to Belbin the success of a group can depend significantly upon the balance of individual skills and personality types within the group. A well balanced group should contain eight main character types.

Which THREE of thefollowingarecharacter types as identified by Belbin?

The initial Balanced Scorecard design, defined by Kaplan and Norton, used four perspectives (or legs) for management control and the implementation of strategy. What aretheFOURoriginal perspectives?

Four orthopaedic surgeons in a busy hospital department have very different work habits. Each has their own team of medical technicians who are used to the surgeons' personal preferences and are very comfortable with their routines; they basically do the same things every day. This way of working has gone on for several years.

When a new administration manager suggested that they train all of the technicians to work with all the surgeons this led to significant resistance from all of the parties involved. The technicians were concerned that they would no longer be able to perform their usual daily tasks.

On the basis ofthe scenariowhat would bethe main cause of their resistance?

Charles Handy described organisational culture as:

John is a young management accountant who, after completing his examinations recently, was put in charge of a small established accounts department.

At his first progress review with his superior, he was very confident and enthusiastic about numerous initiatives. John expressed disappointment that his staff were so reactionary and uncooperative.

It would seem most of the staff reporting to John are dissatisfied about his leadership. The younger ones are frightened of him and they say he his always in a hurry. The older ones who have worked in the department for years are worried about John's risky decisions. Others resent him and are frustrated that John never listens to their ideas.

WhichbehaviourshouldJohn adopt to improve motivation in the department?