CIPS Team Dynamics and Change L3M4 Exam Practice Test

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Total 90 questions
Question 1

Which one of the Tuckman stages of team development is being described here?

'..the team struggles to come together ... conflict ... competing for status and position'



Answer : A

'Conflict' gives us the clue.

Storming.

The other answers shown come from the same model - check them out in your textbook if you need to.


Question 2

In the Kubler-Ross Change Curve, which of these comes second?



Answer : C

The curve is: shock, denial, frustration and anger, depression, experimentation, decision, integration.

Therefore the answer to the QUESTION NO : is 'denial'.


Question 3

Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don't really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:



Answer : B

It's unlikely to be coercion as the QUESTION NO : tells us it's a soft approach.

Facilitation suggests helping the employees along quite a bit to accept the change.

Participation suggests employees will have some say in decision-making.

And the QUESTION NO : speaks of 'increasing understanding' - it's 'Education'.

Kotter and Schlesinger's work here follows a relatively common approach to the thinking in man-agement literature about Change - a continuum from real soft gentle 'this is what we're thinking' through to 'do this or else' with a metaphorical baton in management's hand.


Question 4

Which one is not part of Lewin's Force Field Analysis model (overcoming resistance to change)?



Answer : B

The answer to this QUESTION NO : is 'unchange' which is simply made up.

Unfreeze, change, refreeze is the basic Lewin model - the other possible answers to the question.

Easier said than done.


Question 5

Which two of the following are 'soft' factors, within the framework of the 'McKinsey 7S' model?



Answer : C, D

Shared values and style.

The other two shown being 'hard' ie more tangible factors.

Nobody said these tests were meant to be easy...


Question 6

'A person who is reliable in seeing a task through to the end'.

Which of the Belbin team roles is being described here?

(An easy one -- perhaps too easy)



Answer : C

Completer / finisher sees the task through to the end.

A scarce resource, in my experience...


Question 7

Continuous improvement -- making small changes in operations and activities in a never-ending way -- is called in Japanese:



Answer : D

Kaizen - continuous improvement.

Small changes.

The other answers are essentially unrelated and facetious.


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Total 90 questions