CIPS Team Dynamics and Change L3M4 Exam Questions

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Total 90 questions
Question 1

A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.



Answer : A

Quality circle.

Although it might be part of a quality initiative, the description describes a quality circle - a concept which has been credited with making significant improvements in some organisations, including, in some instances, creating cost savings. It is an important part of the idea of quality circles, that it is the actual workers, those at 'the coal face' (to use a somewhat outdated expression, perhaps) who lead and have the discussions. The belief, quite correct in my opinion, is the workers actually know what is going on, what is being done sensibly or otherwise, and therefore in operational terms, they need to be listened to.

A team at the working level, solving problems.


Question 2

An employee responsible for managing both warehousing and transport in an organisation would best be described as a:



Answer : C

Logistics essentially being about the storage and transportation of goods.

The QUESTION NO : requires an answer at managerial level.


Question 3

'The individual does not believe that the change is really happening and looks for evidence that it is not true'. Which stage of the Kubler-Ross model does this describe?



Answer : D

Denial - disbelief that whatever it is has actually happened.

The other answers shown are part of the Kubler-Ross cycle which is: shock, denial, frustration and anger, depression, experimentation, decision, integration.


Question 4

Conscious knowledge of one's own character and feelings -- a cornerstone of emotional intelligence -- sometimes described as 'know thyself':



Answer : C

Being aware of one's own strengths and weaknesses, one's effect on others, etc - self-awareness.

It is in your own self-interest to drive carefully, as well as being in the interests of other road-users.

The people who become CIPS members self-select through their application to the Institute for membership, and through their studies.


Question 5

'Other people are only ever in it for themselves, and never act for honourable or unselfish reasons'.



Answer : C

A more extreme view than skepticism, not even allowing for honourable motives.

Such a person is a 'cynic'.

In the context of this course, such a person would be likely to resist change, perhaps believing that there are ulterior motives around the need for change.


Question 6

According to CIPS, which of the following are not included in the five 'rights' of procurement and supply?



Answer : A, B, C

All three of them.

CIPS appears to have excluded these three possible candidates for inclusion, concentrating instead on quantity, quality, price, place, time.

Or QQPPT.


Question 7

The creation of the internet / world wide web is an illustration of what kind of turbulence within the environment?



Answer : A

Technological turbulence creating in its turn, both competitive and market turbulence.


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Total 90 questions