CIPS Team Dynamics and Change L3M4 Exam Questions

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Total 90 questions
Question 1

A functional organisation structure can lead to a 'xxxx' effect whereby employees do not communi-cate effectively horizontally across the structure with each other. Choose one to replace 'xxxx'.



Answer : A

It's a 'silo effect'. Essentially this is about 'walls' being unintentionally created between functions of the organisation. Silos in the original sense are used for storing grain (tall thin buildings, common in the American mid-West); more recently for storing military missiles.

In the organisation this lack of ease in communicating can dent the performance of the organisation.

The other answers offered are irrelevant with Oreo being a type of 'much loved' American biscuit.

So anyway, 'silo'.


Question 2

An employee responsible for managing both warehousing and transport in an organisation would best be described as a:



Answer : C

Logistics essentially being about the storage and transportation of goods.

The QUESTION NO : requires an answer at managerial level.


Question 3

According to CIPS / Profex, which of the following are not external stakeholders? Select two.



Answer : A, B

Lenders such as banks, and shareholders are connected stakeholders, thus they are not external.

The media and trade unions are external.


Question 4

'A person who is reliable in seeing a task through to the end'.

Which of the Belbin team roles is being described here?

(An easy one -- perhaps too easy)



Answer : C

Completer / finisher sees the task through to the end.

A scarce resource, in my experience...


Question 5

Where there is transformational change coupled with a slow rate of change, is this:



Answer : A

This is a description of Evolution.

The others answers given may be the subject of other questions in this test.


Question 6

Peter Kraljic first published his Portfolio Purchasing Model in a paper entitled 'Purchasing Must Become Supply Management' in the Harvard Business Review in September of which year?



Answer : C

It was in 1983.

The original paper is available for purchase for a very modest fee from the Harvard Business Review website. The original paper is lucid, thought-provoking and in my opinion desirable reading for any-one who wishes to seriously learn about procurement. Especially tutors of procurement - ask your CIPS tutor if they've read the original work!

If you're having trouble understanding what some of all this 'Kraljic talk' is about, treat yourself for $5 to the original work - the matrix has since been much discussed and developed, but is widely misunderstood, even by many who should know better. Professor Kraljic will appreciate the royal-ties. :)


Question 7

Which one is not part of Lewin's Force Field Analysis model (overcoming resistance to change)?



Answer : B

The answer to this QUESTION NO : is 'unchange' which is simply made up.

Unfreeze, change, refreeze is the basic Lewin model - the other possible answers to the question.

Easier said than done.


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Total 90 questions