CIPS Team Dynamics and Change L3M4 Exam Questions

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Total 90 questions
Question 1

Where there is transformational change coupled with a slow rate of change, is this:



Answer : A

This is a description of Evolution.

The others answers given may be the subject of other questions in this test.


Question 2

Peter Scholtes identified ten behaviours (have you noticed ho it's always ten, never nine or eleven?) which commonly create problems in teams. Which are the three out of the four shown, which are genuine Scholte terms to describe these undesirable behaviours?



Answer : A, B, D

The three terms which Scholtes actually used are feuding, plops and wanderlust. Jousting is entirely made-up for this test.

Feuds are arguments based on personality or background.

Plops are ideas expressed by a team member, and ignored by everyone else. They just plop and are ignored.

Wanderlust is when the team or elements of it go off at a tangent, discussing irrelevant issues.


Question 3

A functional organisation structure can lead to a 'xxxx' effect whereby employees do not communi-cate effectively horizontally across the structure with each other. Choose one to replace 'xxxx'.



Answer : A

It's a 'silo effect'. Essentially this is about 'walls' being unintentionally created between functions of the organisation. Silos in the original sense are used for storing grain (tall thin buildings, common in the American mid-West); more recently for storing military missiles.

In the organisation this lack of ease in communicating can dent the performance of the organisation.

The other answers offered are irrelevant with Oreo being a type of 'much loved' American biscuit.

So anyway, 'silo'.


Question 4

Which one is not part of Lewin's Force Field Analysis model (overcoming resistance to change)?



Answer : B

The answer to this QUESTION NO : is 'unchange' which is simply made up.

Unfreeze, change, refreeze is the basic Lewin model - the other possible answers to the question.

Easier said than done.


Question 5

'Positivity' is about (choose one):



Answer : B

This is a reference to the idea that by thinking positively, one can achieve more - by having a 'can do' attitude.

The other answers are puns on the word 'positivity'. More or less.


Question 6

'I have my doubts about that'.



Answer : D

The answer is someone who is skeptical - they're not completely cynical, but they're not too sure.

Also spelt: 'sceptic'.


Question 7

CIPS believes that it is good practice for different staff members to be responsible for three key ac-tivities in procurement (specifying / requisitioning; sourcing / contracting; authorising payment), in order to reduce the likelihood of malpractice, and to do what is in the best interests of the organisa-tion. Select two of the following terms which this principle is known by.



Answer : A, B

Segregation or separation of duties - making different people / line managers responsible for differ-ent stages of the process, making it less likely that fraud can occur.


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Total 90 questions