Cisco 100-140 CCST IT Support Exam Questions Instant Access

Question 1

John indicates that he cannot edit the file Test.docx, which is stored on a network shared drive. John can access and edit other files on the shared drive. You review permissions for the file and see the permissions shown in the following screenshot.

Which change will allow John to access and edit the Test.docx file, while retaining account-level control?

AMove the file to a different folder on the same shared drive.

BModify the NTFS permissions on the file to allow read & execute.

CModify the share permissions on the file to give John full control.

DTell John to modify the NTFS permissions on the file to allow read & execute.

Answer : B

The screenshot shows that John Douglas is explicitly denied 'Read & execute' permissions on the file Test.docx, which overrides any inherited allow permissions. To allow John to edit the file, you must modify the NTFS permissions on the file and remove or change the Deny rule that applies to his account. Simply allowing 'read & execute' would not be enough; you must grant 'Modify' or higher and remove the Deny.

Question 2

A network technician suspects that a client's Windows computer is not correctly connecting to the office network.

To diagnose the issue, the technician runs the ipconfig command on the client's computer.

Which two pieces of information can the technician expect to obtain by running this command? (Choose two.)

AThe encryption type used by the Wi-Fi network.

BThe IP address assigned to the computer.

CThe wireless network SSID.

DThe firewall settings currently applied.

EThe default gateway address configured on the computer.

Answer : B, E

The ipconfig command displays the IP address assigned to each network interface. It also shows the default gateway address, which is essential for routing traffic outside the local network.

Question 3

A help desk technician is assisting a customer with setting up access from their Windows computer to a shared company folder.

What should the technician do?

AChoose a drive letter and specify the path to the shared folder.

BDisable the antivirus software temporarily.

CModify the user's account to have administrative privileges.

DChange the network profile to public.

Answer : A

To access a shared folder from a Windows computer, the technician should map a network drive by choosing a drive letter and specifying the path (e.g., \\ServerName\SharedFolder). This enables easy and persistent access to the shared folder.

Question 4

A user reports the following:

I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.

You need to tell the user where to go to grant the necessary permissions to the application.

Which feature should they use?

APasswords > Security Permissions!

BDesktop & Dock

CUsers & Groups > Add Group

DPrivacy and Security

Answer : D

On macOS, you grant or revoke app permissions in the System Settings under ''Privacy and Security,'' where you can enable access for the denied app.

Question 5

A customer reports the following problem:

I purchased a 256 GB USB drive to use for transferring files from my personal computer to my work computer. My personal computer runs Sonom

a. My work computer runs Windows. I can copy files from my work computer to the USB drive. However, I cannot copy files from my personal computer to the USB drive.

What should the customer do to solve this problem?

ADefragment the USB drive.

BRun diagnostics on the USB drive to determine if the file system is corrupt.

CReturn the USB drive for a replacement.

DFormat the USB drive with exFATfile system.

Answer : D

The issue is likely caused by the USB drive being formatted in NTFS, which macOS Sonoma can read but not write to by default. Formatting the drive with the exFAT file system ensures full read/write compatibility between macOS and Windows.

Question 6

Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

ADisconnect and reconnect from the power source.

BBoot the computer in safe mode.

CUpdate the device driver software.

DPlace the desktop in locked/sleep mode.

Answer : C

A printer driver failure indicates the software component that enables the OS to communicate with the printer is missing or corrupt. Updating (or reinstalling) the device driver software restores proper communication and resolves the issue.

Question 7

You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:

I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.

What should you do?

AAsk Jane Doe for their email address so that you can email them to verity identity.

BReset the password because Jane Doe has to process payroll immediately.

CCall Jane Doe's manager using their company number to verity Jane Doe's needs and identity.

DRequest Jane Doe's call back number so that you can reset the password and call Jane Doe back to verify the reset was successful

Answer : C

Before performing a privileged action like a password reset, you must verify the caller's identity. Calling Jane Doe's manager at a known company number ensures proper authentication.

Cisco Certified Support Technician (CCST) IT Support 100-140 CCST IT Support Exam Questions