Cisco 100-140 CCST IT Support Exam Questions Instant Access

Question 1

Which three pieces of information would be considered Personally Identifiable Information (PII)? (Choose three.)

Note: You will receive partial credit for each correct selection.

AMarital Status

BFingerprint

CEmail Address

DGender

ERace

FDate of Birth

Answer : B, C

Fingerprint is a unique biometric identifier and qualifies as PII.

Email Address directly identifies or contacts an individual.

Date of Birth is a personal datum that, when combined with other data, identifies someone.

Question 2

Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.)

Note: You will receive partial credit for each correct selection.

AWindows 11 Pro

BWindows 10 Enterprise

CWindows 11 Home

DWindows 10 Home

Answer : A, B

Windows 11 Pro and Windows 10 Enterprise include the Remote Desktop Host feature and fully support incoming Remote Desktop client connections.

The Home editions (Windows 11 Home and Windows 10 Home) can initiate Remote Desktop sessions as clients but cannot act as a host to accept incoming connections.

Question 3

You receive an email from a user with the display name of the President of your company. The email requests that you do them a favor and purchase gift cards and send the gift cards to an email address provided.

What should you do?

ACall the number listed in the email.

BReply to the sender asking them to verity the email's legitimacy.

CCall the IT department to verity that the email is valid.

DPurchase the gift cards and send them as the President asked.

Answer : C

This scenario is a classic example of email spoofing and a social engineering attack. You should contact the IT department immediately using internal communication methods to verify the legitimacy of the request. Never respond or take action based on suspicious emails.

Question 4

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.

Which remote access application is best suited for this task?

AVirtual Network Computing

BRemote Assistance

CRemote Desktop

DRemote Management

Answer : C

Question 5

A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following:

Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network.

While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA).

Which two actions could you take to resolve the problem? (Choose two.)

Note: Each correct answer presents a complete solution.

ATell the user to install the company's authenticator app.

BSet the user's password to never expire.

CTell the user to add a phone number to their account for SMS validation.

DTell the user to change their password to one that meets complexity requirements.

DUnlock the user's account.

Answer : A, C

Installing the company's authenticator app enrolls the user in MFA as now required.

Adding a phone number enables SMS-based second-factor validation.

Question 6

You receive an email request for personal information.

You need to make sure you are working with the right individual to avoid a social engineering attempt.

Which step should you take?

ARespond to the email request from the individual to ask them for personal information.

BAllow the individual to volunteer to share identity information.

CUse company approved methods to confirm the individual's identity.

DShare personal account information and ask the individual to confirm it.

Answer : C

The safest and most professional approach is to use company-approved methods to verify identity, such as callback procedures, employee ID verification, or multi-factor authentication. This helps prevent falling victim to phishing or social engineering.

Question 7

An employee is having problems reaching URLs on the World Wide Web. You examine the addressing configuration for the employee's PC that is shown as follows:

You have verified that you can open a website on the employee's PC by entering the website's IP address in their browser.

Which IP address should you ping to determine what the problem is?

A192.168.1.130

B192.168.1.1

C192.168.1.253

D192.168.1.254

Answer : D

Since you can access websites by IP but not by name, the issue lies with name resolution. Pinging the configured DNS server (192.168.1.254) will verify whether the DNS service is reachable and functioning.

Cisco Certified Support Technician (CCST) IT Support 100-140 CCST IT Support Exam Questions