Cisco 100-140 CCST IT Support Exam Practice Test Instant Access

Question 1

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.

Which remote access application is best suited for this task?

AVirtual Network Computing

BRemote Assistance

CRemote Desktop

DRemote Management

Answer : C

Question 2

Which type of virtualization allows a user to run one or multiple operating systems that are stored remotely on a central server in a data center?

AData Virealization

BStorage Visualization

CNetwork Visualization

DDesktop Visualization

Answer : D

Desktop virtualization (also known as Virtual Desktop Infrastructure, or VDI) enables users to run one or more operating systems that reside on a centralized server in a data center, delivering the desktop environment over the network.

Question 3

A user calls help desk to report that they cannot connect to the company's internal WiFi network.

The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.

What should the technician do next?

AImplement a plan by changing the users network settings to match the company standard

BResolve the issue by restarting the wireless access point.

CDocument the problem and solution in the company's IT knowledge base.

DConsider the probable cause for the failure by checking whether other users are affected.

Answer : D

According to the standard troubleshooting process, after you establish a probable cause you must test that theory before implementing any changes. Checking if other users are affected helps confirm whether the issue is isolated to the one user's settings (supporting your misconfiguration theory) or is a broader network problem.

Question 4

You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:

I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.

What should you do?

AAsk Jane Doe for their email address so that you can email them to verity identity.

BReset the password because Jane Doe has to process payroll immediately.

CCall Jane Doe's manager using their company number to verity Jane Doe's needs and identity.

DRequest Jane Doe's call back number so that you can reset the password and call Jane Doe back to verify the reset was successful

Answer : C

Before performing a privileged action like a password reset, you must verify the caller's identity. Calling Jane Doe's manager at a known company number ensures proper authentication.

Question 5

John indicates that he cannot edit the file Test.docx, which is stored on a network shared drive. John can access and edit other files on the shared drive. You review permissions for the file and see the permissions shown in the following screenshot.

Which change will allow John to access and edit the Test.docx file, while retaining account-level control?

AMove the file to a different folder on the same shared drive.

BModify the NTFS permissions on the file to allow read & execute.

CModify the share permissions on the file to give John full control.

DTell John to modify the NTFS permissions on the file to allow read & execute.

Answer : B

The screenshot shows that John Douglas is explicitly denied 'Read & execute' permissions on the file Test.docx, which overrides any inherited allow permissions. To allow John to edit the file, you must modify the NTFS permissions on the file and remove or change the Deny rule that applies to his account. Simply allowing 'read & execute' would not be enough; you must grant 'Modify' or higher and remove the Deny.

Question 6

A customer calls the Help Desk and reports the following:

I keep getting an error that my system is low on memory when I run my video editing software.

Which process will allow the customer to locate the available memory of their device?

AAsk the customer to open Event Viewer and select the Applications and Services Log tab.

BAsk the customer to open Task Manager and select the Performance tab.

CAsk the customer to open Settings and select the Devices tab.

DAsk the customer to open Command Prompt and type in ipconfig/all and press Enter.

Answer : B

Task Manager's Performance tab provides real-time details on total, used, and available RAM, allowing the user to see memory availability.

Question 7

You receive an email from a user with the display name of the President of your company. The email requests that you do them a favor and purchase gift cards and send the gift cards to an email address provided.

What should you do?

ACall the number listed in the email.

BReply to the sender asking them to verity the email's legitimacy.

CCall the IT department to verity that the email is valid.

DPurchase the gift cards and send them as the President asked.

Answer : C

This scenario is a classic example of email spoofing and a social engineering attack. You should contact the IT department immediately using internal communication methods to verify the legitimacy of the request. Never respond or take action based on suspicious emails.

Cisco Certified Support Technician (CCST) IT Support 100-140 CCST IT Support Exam Practice Test