Cisco 100-140 CCST IT Support Exam Questions Instant Access

Question 1

A help desk technician is assisting a customer with setting up access from their Windows computer to a shared company folder.

What should the technician do?

AChoose a drive letter and specify the path to the shared folder.

BDisable the antivirus software temporarily.

CModify the user's account to have administrative privileges.

DChange the network profile to public.

Answer : A

To access a shared folder from a Windows computer, the technician should map a network drive by choosing a drive letter and specifying the path (e.g., \\ServerName\SharedFolder). This enables easy and persistent access to the shared folder.

Question 2

A customer calls the Help Desk and reports the following:

I keep getting an error that my system is low on memory when I run my video editing software.

Which process will allow the customer to locate the available memory of their device?

AAsk the customer to open Event Viewer and select the Applications and Services Log tab.

BAsk the customer to open Task Manager and select the Performance tab.

CAsk the customer to open Settings and select the Devices tab.

DAsk the customer to open Command Prompt and type in ipconfig/all and press Enter.

Answer : B

Task Manager's Performance tab provides real-time details on total, used, and available RAM, allowing the user to see memory availability.

Question 3

What is the primary purpose of implementing a Mobile Device Management (MDM) solution in an enterprise environment?

ATo ensure that mobile devices comply with company policy before accessing the network.

BTo track the user's location when at work or traveling for business.

CTo authenticate users using an authenticator app on a mobile device.

DTo allow the company to access the user's personal data.

Answer : A

MDM solutions let IT enforce security policies --- such as requiring device encryption, up-to-date OS versions, PIN/passcode rules, and approved apps --- before allowing mobile devices to connect to corporate networks or access company data.

Question 4

A customer support representative receives an email from a client that contains their full name, address, and credit card details and a request to update their billing information.

Which action should the representative take?

AReply to the user and tell them to call the accounting department.

BStore the data on a personal device.

COpenly share the information with the accounting department.

DStore the data in encrypted storage.

Answer : D

Payment card data and other sensitive personal information must be protected according to security policies and compliance requirements (e.g., PCI DSS). Storing the data in approved encrypted storage ensures it remains secure and accessible only by authorized personnel.

Question 5

A user needs assistance configuring Microsoft Teams so that it will start automatically.

Which category in Teams should the user select to set the application to auto-start?

AGeneral

BAppearance and accessibility

CNotifications and activity

DAccounts and orgs

Answer : A

The auto-start option for Teams is found under Settings > General, where you can toggle ''Auto-start application'' to have Teams launch when you sign in.

Question 6

Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

ADisconnect and reconnect from the power source.

BBoot the computer in safe mode.

CUpdate the device driver software.

DPlace the desktop in locked/sleep mode.

Answer : C

A printer driver failure indicates the software component that enables the OS to communicate with the printer is missing or corrupt. Updating (or reinstalling) the device driver software restores proper communication and resolves the issue.

Question 7

A user reports the following:

I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.

You need to tell the user where to go to grant the necessary permissions to the application.

Which feature should they use?

APasswords > Security Permissions!

BDesktop & Dock

CUsers & Groups > Add Group

DPrivacy and Security

Answer : D

On macOS, you grant or revoke app permissions in the System Settings under ''Privacy and Security,'' where you can enable access for the denied app.

Cisco Certified Support Technician (CCST) IT Support 100-140 CCST IT Support Exam Questions