Cisco Deploying Cisco Unified Contact Center Express 500-052 UCCXD Exam Questions

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record

Which product provides these capabilities at the lowest cost?

In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?

In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?

You are designing a Cisco Unified Contact Center Express system with these four requirements

* 250 configured agents

* a maximum of 150 agents that are logged in at any time

* 30 agents that are able to make outbound calls

* 20 agents that are able to answer emails

How many premium seats should you purchase?

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

What is the maximum number of contacts that Cisco Finesse supports in a phone book?