Cisco 500-052 UCCXD Exam Questions Instant Access

Question 1

In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab ? (Choose three.)

Ato invoke a specified method of a custom Java class

Bto reference a variable of a custom Java Object

Cto pass variables between two different workflows

Dto create an object for the purpose of executing methods on a remote computer

Eto get a reference to the Contact and Session states

Fto allow for arguments to be passed to a specified method

Answer : A, B, F

Question 2

What are the peripheral variables in the Set Enterprise Call Info step related to?

Acall variables

Bcustom variables

Cscript parameters that are passed from the application configuration

DECC variables

Answer : A

Question 3

In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?

Ashut down

Bout of service

Cpartial service

Dnot configured

Answer : D

Question 4

In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?

ASMTP server

BASR or TTS servers

Cwallboard server

Denterprise database

Answer : B

Question 5

You are designing a Cisco Unified Contact Center Express system with these four requirements

* 250 configured agents

* a maximum of 150 agents that are logged in at any time

* 30 agents that are able to make outbound calls

* 20 agents that are able to answer emails

How many premium seats should you purchase?

A150

B200

C180

D250

Answer : A

Question 6

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose

ALongest available

BLeast skilled

CMost handled contacts

DMost skilled

Answer : A, D

Question 7

In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?

AThe variable can be used to pass data to and from VoiceXML applications.

BThe value for that variable is defined by the calling application.

CThe value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration

DThe variable can be used to pass data to and from subflows.

EThe variable can be used in conditional steps.

Answer : B

Cisco Deploying Cisco Unified Contact Center Express 500-052 UCCXD Exam Questions