Cisco 500-052 UCCXD Exam Questions Instant Access

Question 1

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

Awherever the Cisco Unified CCX server is deployed

Bthe Internet

Ca corporate network

Da demilitarized zone

Answer : D

Question 2

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record

Which product provides these capabilities at the lowest cost?

ACisco Unified IP IVR

BCisco Unified CCX Standard

CCisco Unified CCX Enterprise

DCisco Unified CCX Premium

ECisco Unified CCX Enhanced

Answer : E

Question 3

What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

A2 ms

B50ms

C10 ms

D80 ms

Answer : D

Question 4

A preview outbound dialer uses which source and destination resources?

Athe personal line of the agent to the customer

Bthe ACD line of the agent to the customer

Ca CTI port the agent this is redirected to the customer

Da CTI port the customer

Answer : B

Question 5

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose

ALongest available

BLeast skilled

CMost handled contacts

DMost skilled

Answer : A, D

Question 6

What enables you to monitor past agent seat license usage?

Athe traffic analysis historical report

Bthe port and agent seat utilization historical report in Cisco Unified Intelligence Center

Cthe overall Cisco Unified CCX statistics in Cisco Unified Real-Time Monitoring Tool

Dthe port-monitoring tool in Cisco Unified Real-Time Monitoring Tool

Answer : B

Question 7

Which statement is true about the ability to look up customers in Cisco Context Service?

AExactly one customer object is returned, based on the search parameters that are provided

BIf more than one customer object is found, a failure is returned, based on the search parameters that are provided.

CAn array of customer objects is returned, based on the search parameters that are provided.

DCisco Context Service does not provide the ability to look up customers.

Answer : C

Cisco Deploying Cisco Unified Contact Center Express 500-052 UCCXD Exam Questions