Cisco 500-052 UCCXD Exam Practice Test Instant Access

Question 1

In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?

AThe variable can be used to pass data to and from VoiceXML applications.

BThe value for that variable is defined by the calling application.

CThe value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration

DThe variable can be used to pass data to and from subflows.

EThe variable can be used in conditional steps.

Answer : B

Question 2

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

ACisco Unified Communications Manager server

BDNS server

CNTP server

DSMTP server

Answer : D

Question 3

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

AThe name of the layout is passed to the agent desktop via a keyword variable that is named user layout.

BThe layout is associated to the team under Team Resources.

CThe layout is associated to the CSQ definition.

DThe layout is associated to the desktop layout under Team Resources.

Answer : A

Question 4

Which tool enables partners to perform the following actions?

a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express configuration

b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)

ACisco Solution Expert Tool

BCisco Unified CCX Sizing Tool

CCisco Unified Communications Sizing Tool

DCisco Unified t Expert Advisor Tool

Answer : C

Question 5

In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?

Ashut down

Bout of service

Cpartial service

Dnot configured

Answer : D

Question 6

Which statement is true about Cisco Context Service?

AA POD can map to multiple fieldsets.

BA POD can map to a fieldset.

CThe runtime connector is responsible for account and password management

DEvery customer is mapped to a maximum of one POD.

Answer : B

Question 7

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

ACache Document

BTrigger Application

COn Exception Goto

DCall Subflow

EConnect

Answer : B, D

Cisco 500-052 Cisco Unified Contact Center Express UCCXD Exam Practice Test