Cisco 500-052 UCCXD Exam Questions Instant Access

Question 1

Which three things cannot be validated by using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

Anumber of silent-monitoring and remote-monitoring sessions

Bbandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

Cnumber of historical reporting sessions

Dbandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX

Enumber of ASR and TTS ports

Fbandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

Answer : B, D, F

Question 2

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose

ALongest available

BLeast skilled

CMost handled contacts

DMost skilled

Answer : A, D

Question 3

In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab ? (Choose three.)

Ato invoke a specified method of a custom Java class

Bto reference a variable of a custom Java Object

Cto pass variables between two different workflows

Dto create an object for the purpose of executing methods on a remote computer

Eto get a reference to the Contact and Session states

Fto allow for arguments to be passed to a specified method

Answer : A, B, F

Question 4

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

ATake no action, because a supervisor cannot monitor more than one team.

BAssign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.

CAssign the supervisor as primary supervisor for all the relevant teams.

DAdd the supervisor as a member of all the relevant teams.

Answer : C

Question 5

Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?

AAccept Step

BProactive Debugging

CCisco Unified Contact Center Express Editor

DReactive Debugging

Answer : D

Question 6

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

AThe My Statistics tab hosts the gadget.

BThe Home tab hosts the gadget.

CThe Manage Customer tab hosts the gadget.

DThe gadget to initiate or accept a call is common and is not tied to a specific tab.

Answer : C

Question 7

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three )

ACollect the thread dump for Cisco Unified CCX Engine

BCheck to see if the customer has installed any third party applications

CCollect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

DCollect heap dumps via the Cisco Unified Real-Time Monitoring Tool

ETalk to the customer about the deployment and usage pattern.

FCheck the Cisco Unified CCX Serviceability Control Center

Answer : C, D, E

Cisco Unified Contact Center Express 500-052 UCCXD Exam Questions