Cisco 500-052 UCCXD Exam Questions Instant Access

Question 1

What is the minimum package that is required to develop a Cisco Unified Intelligence Center custom report for a Cisco Unified Contact Center Express deployment?

ACisco Unified Intelligence Center Standard

BCisco Unified Intelligence Center Premium

CCisco Unified CCX Enhanced

DCisco Unified CCX Premium

Answer : B

Question 2

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record

Which product provides these capabilities at the lowest cost?

ACisco Unified IP IVR

BCisco Unified CCX Standard

CCisco Unified CCX Enterprise

DCisco Unified CCX Premium

ECisco Unified CCX Enhanced

Answer : E

Question 3

What is the purpose of relative filters?

Ato report on previous port usage

Bto generate historical and real-time reports for the previous week

Cto filter spam emails from reaching the email queues

Dto generate historical time reports for the previous week

Answer : B

Question 4

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

A75

B25

C50

D120

Answer : C

Question 5

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

AThe My Statistics tab hosts the gadget.

BThe Home tab hosts the gadget.

CThe Manage Customer tab hosts the gadget.

DThe gadget to initiate or accept a call is common and is not tied to a specific tab.

Answer : C

Question 6

Why are CSQs associated to the team definition?

AIt allows agents to be a part of the CSQ.

BIt allows the associated supervisors to make modifications to the CSQ.

CIt designates which CSQ information to display on the supervisor desktop.

DIt is informational and is used for historical reporting only.

Answer : A

Question 7

What enables you to monitor past agent seat license usage?

Athe traffic analysis historical report

Bthe port and agent seat utilization historical report in Cisco Unified Intelligence Center

Cthe overall Cisco Unified CCX statistics in Cisco Unified Real-Time Monitoring Tool

Dthe port-monitoring tool in Cisco Unified Real-Time Monitoring Tool

Answer : B

Cisco Unified Contact Center Express 500-052 UCCXD Exam Questions