Cisco 500-440 UCCED Exam Questions Instant Access

Question 1

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

Aadministration server

Breal-time data server

Canalytical server

Drecording server

Estatic server

Fperformance server

Answer : A, B

Question 2

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

ABoolean or proficiency

Bstring or integer

CBoolean or integer

Dproficiency or array

Answer : A

Question 3

Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE clustering over the WAN deployments?

ASONET WAN with multiple edge devices per Data Center to connect to the SONER ring.

Bunder no circumstances

CMPLS WAN with a single edge device per Data Center that connects to multiple 1Gbps WAN circuits and the failover between the WAN circuits is less than 500ms.

DMPLS WAN with multiple 1Gpbs WAN circuits and a fast 100 ms Round Trip latency between Data Centers.

Answer : B

Question 4

Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.)

Aagent to agent transfer

BCisco Extension Mobility for agents

CCall queuing

DCT1 data on Cisco Agent Desktop screen pop

Answer : A, B

Question 5

You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)

ADisable QoS because it is not needed, and the Cisco UCSC-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.

BEnable QoS for United CCE on Cisco UCS C-Series VMware-based environment.

CDisable QoS for United CCE on Cisco UCS B-Series VMware-based environment.

DEnable QoS for United CCE on Cisco UCS B-Series VMware-based environment.

EEnable QoS only for United CCE on third-party spec-based, VMware-based environment.

Answer : B, D

Question 6

In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

Afully qualified domain name of the servers

Bphysical MAC address of the NIC card from the Cisco Finesse servers

CCertificate Signing Request

DIP address of server

Esystem ID of the server

Answer : C

Question 7

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

Atransfer call routing from agent to agent

BCTI data on Cisco Agent Desktop screen pop

CCourtesy Callback

DCisco Mobile Agents

ECisco Extension Mobility for agents

Fcall queuing

Answer : A, D, E

Cisco Designing Cisco Unified Contact Center Enterprise 500-440 UCCED Exam Questions