Cisco 500-440 UCCED Exam Questions Instant Access

Question 1

Which two statements about Cisco Unified Customer Voice PortalWhisper Announcements are true? (Choose two.)

AIn Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements (G.711, CCITT A-Law 8 kHz, 8 bit, mono).

BThe maximum play time for a Whisper Announcement is subject to a timeout (default 45 sec).

CTwo Whisper Announcements can play for each call.

DIn Whisper Announcements, wave (.wav) is the only supported file type.

EWhile a Whisper Announcement is playing, the agent can put the call on hold.

Answer : A, D

Question 2

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

ABoolean or proficiency

Bstring or integer

CBoolean or integer

Dproficiency or array

Answer : A

Question 3

Refer to the exhibit.

Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?

AHave a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1.

BHave a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.

CAny of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.

DBoth design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.

Answer : B

Question 4

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what theOther column represents?

Anumber of agents assigned to the queue who are on inbound calls

Bnumber of calls handled by the agents associated with that queue

Cnumber of agents assigned to the queue who are on outbound calls

Dnumber of agents assigned to the queue who are on internal consult calls

Enumber of agents assigned to the other queues

Answer : D

Question 5

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

Areplaces header script

Bnormalization script

Cassociation script

Dtransformation script

Answer : B

Question 6

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

AThe local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.

BWith Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.

CThe active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.

DThe Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.

EWith Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.

Answer : A, C, D

Question 7

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

Atransfer call routing from agent to agent

BCTI data on Cisco Agent Desktop screen pop

CCourtesy Callback

DCisco Mobile Agents

ECisco Extension Mobility for agents

Fcall queuing

Answer : A, D, E

Cisco Designing Cisco Unified Contact Center Enterprise 500-440 UCCED Exam Questions