Cisco 500-440 UCCED Exam Questions Instant Access

Question 1

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)

APreview dialing mode

BDirect Preview dialing mode

CProgressive dialing mode

DPredictive dialing mode

ECallback mode

Answer : C, D

Question 2

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

ACUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway

BCUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

CCUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

DCUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Answer : C

Question 3

In Cisco Finesse 10.0(x), Which is the last operation a supervisor need to perform in order to intercept the call?

Aafter a supervisor has transferred the call.

Bafter a supervisor has selected to talking agent for monitoring

Cafter a supervisor has started monitoring a call

Dafter a supervisor has barged into a call

Answer : D

Question 4

Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose Three)

AThe mapping of a dialed number pattern to a PCS number enables the PCS feature for the call.

BPCS lets you schedule a call to the caller at a later time.

CFor reporting purposes, the PCS call has the same call key information

DThe value of the user microapp is PCS controls whether the call is transferred to the PCS number.

ESIP REFER call flow is required to trigger PCS.

FThe call context for the PCS includes GUID and all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the PCS context.

Answer : A, D, F

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/b_pcc_features_book/b_pcc_features_book_chapter_0101.html

Question 5

Which three minimum components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)

ACisco Unified CVP Call Studio

BCisco Unified CVP VXML Server

CCisco Unified CVP reporting server

Dload balancer

Eingress voice gateway

Fegress voice gateway

GVRU peripheral gateway

Answer : A, B, E

Question 6

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

ATreat the call with Dialed Number Default Label.

BQueue the call and play a message, then release the call.

CTreat the call with System Default Label.

DTerminate the call with a Dialog Fail or RouteEnd.

ETransfer calls to an available IVR port.

FSend a Release Message to the routing client.

GOffer Courtesy Callback to the caller, then terminate the call.

HTransfer the call to the Cisco Unified Communications Manager hunt group.

Answer : A, C, D, F

Question 7

When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, whichstatement about the connectivity of the upstream switches is true?

AYou can connect the Cisco UCSC-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).

BYou can connect to two or more Layer 2 upstream switches.

CYou can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.

DCisco UCS C-Series Server does not support Layer 2 upstream switches.

Answer : B

Cisco Designing Cisco Unified Contact Center Enterprise 500-440 UCCED Exam Questions