Cisco 500-440 UCCED Exam Practice Test Instant Access

Question 1

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

Areplaces header script

Bnormalization script

Cassociation script

Dtransformation script

Answer : B

Question 2

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

ACUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway

BCUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

CCUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

DCUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Answer : C

Question 3

In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

Afully qualified domain name of the servers

Bphysical MAC address of the NIC card from the Cisco Finesse servers

CCertificate Signing Request

DIP address of server

Esystem ID of the server

Answer : C

Question 4

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

Apending contacts, callbacks, retries

Bcallbacks, retries, pending contacts

Cretries, callbacks, pending contacts

Dpending contacts, pending callbacks, pending retries

Answer : B

Question 5

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)

APreview dialing mode

BDirect Preview dialing mode

CProgressive dialing mode

DPredictive dialing mode

ECallback mode

Answer : C, D

Question 6

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

ABoolean or proficiency

Bstring or integer

CBoolean or integer

Dproficiency or array

Answer : A

Question 7

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

Aconfiguration requests

Bskill group data

Crouting and DMP control traffic

DReal-Time Monitoring

Answer : C

Cisco 500-440 Designing Cisco Unified Contact Center Enterprise UCCED Exam Practice Test