Cisco 500-440 UCCED Exam Questions Instant Access

Question 1

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

Atransfer call routing from agent to agent

BCTI data on Cisco Agent Desktop screen pop

CCourtesy Callback

DCisco Mobile Agents

ECisco Extension Mobility for agents

Fcall queuing

Answer : A, D, E

Question 2

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

ABoolean or proficiency

Bstring or integer

CBoolean or integer

Dproficiency or array

Answer : A

Question 3

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

ASilent Monitor inbound voice calls

Bsecure communication using flow around mode

CNAT for address hiding

Dnormalize SIP messages using SIP profiles

Erecord calls by forking the media using build-in-bridge

Fdemarcation point between networks

Answer : C, D, F

Question 4

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

Apending contacts, callbacks, retries

Bcallbacks, retries, pending contacts

Cretries, callbacks, pending contacts

Dpending contacts, pending callbacks, pending retries

Answer : B

Question 5

You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)

ADisable QoS because it is not needed, and the Cisco UCSC-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.

BEnable QoS for United CCE on Cisco UCS C-Series VMware-based environment.

CDisable QoS for United CCE on Cisco UCS B-Series VMware-based environment.

DEnable QoS for United CCE on Cisco UCS B-Series VMware-based environment.

EEnable QoS only for United CCE on third-party spec-based, VMware-based environment.

Answer : B, D

Question 6

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

Aadministration server

Breal-time data server

Canalytical server

Drecording server

Estatic server

Fperformance server

Answer : A, B

Question 7

Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterpriseon Cisco UCS B-Series deployments?

AEnable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths. (Both FI-A and FI-B paths are used in a failover scheme.)

BDisable the Fabric Failover option.

CDisregard this option because either mode is fine with Cisco Unified CCE on UCS B-Series deployments.

DEnable this Fabric Failover when the connected upstream network is operating in a Common Layer 2 domain.

EDisable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.

Answer : B

Cisco Designing Cisco Unified Contact Center Enterprise 500-440 UCCED Exam Questions