Cisco 500-440 UCCED Exam Questions Instant Access

Question 1

You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)

ADisable QoS because it is not needed, and the Cisco UCSC-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.

BEnable QoS for United CCE on Cisco UCS C-Series VMware-based environment.

CDisable QoS for United CCE on Cisco UCS B-Series VMware-based environment.

DEnable QoS for United CCE on Cisco UCS B-Series VMware-based environment.

EEnable QoS only for United CCE on third-party spec-based, VMware-based environment.

Answer : B, D

Question 2

In Cisco UCCE, What is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs)?

AAn active-standby scheme

BWith UCS B, use only active-active scheme with Fabric Interconnect switch (FI)

CEither Mode (active-active or active-standby) with Nexus 1000v

DAn active-active non-failover ride scheme

Answer : B

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/ucs_net_config_for_ucce.html

Question 3

Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose two.)

Aagent historical reports

Bbasic call control (answer, hold, retrieve, end, and make call)

Cphonebooks and workflows

DContent and sharing gadget

Fdesktop for third-party ACD

Answer : B, C

Question 4

Refer to the exhibit.

Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?

AHave a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1.

BHave a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.

CAny of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.

DBoth design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.

Answer : B

Question 5

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose three.)

ATransfer the call to the Cisco Unified Communications Manager hunt group.

BQueue the call and play a message, then release the call.

CTreat the call with System Default Label.

DTerminate the call with a Dialog Fail or RouteEnd.

ETransfer calls to an available IVR port.

FSend a Release Message to the routing client.

GOffer Courtesy Callback to the caller, then terminate the call.

Answer : C, D, F

Question 6

Which three features does the SIP Proxy software provide when Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco Unified SIP Proxy are used? (Choose three.)

Acentralized dial plan

Bload balancer for HTTP and SIP

Cintegration with Cisco ISR using SM-SRE

DN+1 or N.N redundancy

Ebox-to-box redundancy

Fdemarcation point between networks

Answer : A, C, D

Question 7

When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, whichstatement about the connectivity of the upstream switches is true?

AYou can connect the Cisco UCSC-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).

BYou can connect to two or more Layer 2 upstream switches.

CYou can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.

DCisco UCS C-Series Server does not support Layer 2 upstream switches.

Answer : B

Cisco Designing Cisco Unified Contact Center Enterprise 500-440 UCCED Exam Questions