Cisco 500-442 CCEA Exam Practice Test Instant Access

Question 1

What are two parts of a Single Sign-on message flow? {Choose two.)

AIdS detects the user has an invalid access token

BIdS detects the user has a valid access token

CIdS provides a login page for authenticating the user

DIdP provides a login page for authenticating the user

EBrowser issues PUT of the Finesse desktop with an access token

Answer : C, D

Question 2

What is the suggested mechanism to offer coaching to agents by supervisors?

ATeamMessage

BDesktop chat

CEmail

DWhisper coaching

Answer : B

Question 3

Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

Aaccess a database and provide the caller with all the needed information to complete the transaction (Self Service)

BTCP/IP connections through the network

Creporting

Dheartbeat mechanism between Contact Center components

Ecaller defines the reason for the call from several menu options

Answer : C, E

Question 4

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

AICM sends an Agent Label, which prompts a command to CVP.

BICM responds to the Route Request by running a Routing Script.

CICM responds to the Route Request by running an Administrative Script.

DICM sends a VRU Label, which prompts a command to CVP

Answer : C

Question 5

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

AICM script

BSkill Targets

CNetwork VRU

DCall type

EMedia routing domain

Answer : A, D

Question 6

Which communication protocol is being used between PG/Router and Live Data to generate report information?

ATCP

BHTTP

CTIP

DUDP

Answer : A

Question 7

How are additional ICM Tools added?

AScript Editor is available in the PG and ICM Router server.

BPG Server node will add the additional tools provided in the Administration Tools folder.

CAdmin Server node will add the additional tools provided in the Administration Tools folder.

DThe Logger Server node will add the additional tools provided in the Administration Tools folder.

Answer : A

Cisco 500-442 Administering Cisco Contact Center Enterprise CCEA Exam Practice Test