Cisco 500-442 CCEA Exam Questions Instant Access

Question 1

Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

AVRU PG

BUnified Communications Manager

CMedia Server

DVoice Browser

EFinesse Server

Answer : C, D

Question 2

How many Workflows are supported by Finesse?

Aup to 20 Workflows with 5 per Team

Bup to 100 Workflows with 5 per Team

Cup to 100 Workflows with 20 per Team

Dup to 200 Workflows with 20 per Team

Answer : C

Question 3

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

Athe number of calls the agent has taken

Bthe Weight of the attribute

Cthe agent with the Most Attributes

DLongest Available

Answer : B

Question 4

Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

AMonitor

BEdit

CBrowse

DQuick Edit

Answer : B

Question 5

Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

Aaccess a database and provide the caller with all the needed information to complete the transaction (Self Service)

BTCP/IP connections through the network

Creporting

Dheartbeat mechanism between Contact Center components

Ecaller defines the reason for the call from several menu options

Answer : A, E

Question 6

What are two channels or features supported by ECE? (Choose two.)

ATSMS

BChat

CCourtesy Callback

DCallback

EEmail

Answer : B, E

Question 7

Which two components must a script be associated with to run? (Choose two.)

ACED

BMedia Routing Domain

CSkill Target

DCall Type

EDialed Number

Answer : D, E

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