Cisco 500-442 CCEA Exam Questions Instant Access

Question 1

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

ATCP/IP disconnect reports

BReal-time Report

CHistorical Report

DAdministration Audit Report

ECall Routing Reports

Answer : B, C

Question 2

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

APCCE Admin Mode

BDPCCE 12K

CPCCE 2K

DDPCCE 4K

EPCCE Lab Mode

Answer : B, D

Question 3

In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

ARouting Layouts

BWorkflows

CRouting scripts

DSkill-groups

EReason Codes

Answer : B, E

Question 4

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

Aallows agents to re-skill to a different skill group or team

Bautomates Text to Voice Bot Configurations

Callows different groups of users to configure APIs based on their roles

Dobtains data from the base solution's database, known as Data Sources

Ecustomizes the visual presentation of the reports

Answer : D, E

Question 5

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

ARoute Settings under Call Settings card

BIVR Settings under Call Settings card

CDevice Configuration under Infrastructure Settings card

DMiscellaneous under Call Settings card

Answer : B

Question 6

Which two functionalities should a Contact Center typically be provided? (Choose two.)

ASkill-Based Routing

BSurveys

CIVR and Queuing

DTCP/IP

ERouting Protocols

Answer : A, C

Question 7

Which two steps are required to configure a Supervisor? (Choose two.)

Aassign the Supervisor to only one Team

Bassign the Supervisor to a Skill Group and Precision Queue

Cmake sure the Supervisor has an Active Directory Account

Densure that 'Is Supervisor' is checked

Eassign the Supervisor to a Precision Queue

Answer : C, D

Cisco Administering Cisco Contact Center Enterprise 500-442 CCEA Exam Questions