Cisco 500-442 CCEA Exam Questions Instant Access

Question 1

Which two functionalities should a Contact Center typically be provided? (Choose two.)

ASkill-Based Routing

BSurveys

CIVR and Queuing

DTCP/IP

ERouting Protocols

Answer : A, C

Question 2

What are two default CCB VXML applications that could be modified? (Choose two.)

ACallbackEntry

Bcvp_ccb-vxml.tcl

CCallback Engine

DBillingQueue

ECallbackQueue

Answer : A, E

Question 3

What are two possible Outbound Dialing Modes? (Choose two.]

ADirect Predictive Mode

BPreview Mode

CProgression Mode

DAccept Mode

EPredictive Mode

Answer : B, E

Question 4

Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

Athe file format is mp3

BG711 mu-law or a-law

CG729

Dthe max file size is 40 MB

Ethe file format is wav

Answer : B, C

Question 5

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

Athe number of calls the agent has taken

Bthe Weight of the attribute

Cthe agent with the Most Attributes

DLongest Available

Answer : B

Question 6

Which VVB CLI command can set an individual media file to an expired state?

Aset VVB cache stale_cache_entries

Bshow set VVB cache stale_cache_entry <cache_entry_url>

COutils VVB cache stale_cache_entry <cache_entry_url>

Dset VVB cache stale_cache_entry <cache_entry_url>

Answer : C

Question 7

Which user role must be assigned to the ToExtVXML variable in the ICM script?

AInternet ScriptEditor Role

BICM Script Amin Role

CConfig Manager Role

DAgent Admin Role

Answer : B

Cisco Administering Cisco Contact Center Enterprise 500-442 CCEA Exam Questions