Cisco 500-442 Administering Cisco Contact Center Enterprise CCEA Exam Practice Test

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Total 59 questions
Question 1

Which two servers can be accessed from the Web Administration tool? (Choose two.)



Answer : B, D

Question 2

Which two components are needed to setup RONA? (Choose two.)



Answer : D, E

Question 3

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?



Answer : C

Question 4

Which server holds the .wav files on a UCCE environment?



Answer : D

Question 5

What value is used for Variable REQUERY_NO ANSWER?



Answer : D

Question 6

In Finesse, how are different gadgets enabled for specific team members?



Answer : C

Question 7

How many teams can an Agent be a part of?



Answer : A

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Total 59 questions