Cisco 500-442 CCEA Exam Practice Test Instant Access

Question 1

Which two servers can be accessed from the Web Administration tool? (Choose two.)

ARogger

BPG

CDCCMP

DCVP

EFinesse

Answer : B, D

Question 2

Which two components are needed to setup RONA? (Choose two.)

AAgent Permission levels

BCall Routing Logic

CSystem timers

DSkill Target Configuration

EAttribute settings

Answer : D, E

Question 3

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

AICM responds to the Route Request by running a Routing Script.

BCVP delivers a Route Request to the ICM Central Controller.

CCVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.

DUsing a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

Answer : C

Question 4

Which server holds the .wav files on a UCCE environment?

AVXMLGW

BCVP reporting server

CICM Router

DMedia Server

Answer : D

Question 5

What value is used for Variable REQUERY_NO ANSWER?

Answer : D

Question 6

In Finesse, how are different gadgets enabled for specific team members?

AAsk an administrator to configure the team with a custom layout.

BOnly the same type and configuration of gadgets are supported for all users.

CAsk the agent to add the gadget to his desktop after launching Finesse.

DAsk the supervisor to add the gadget to the agents desktop.

Answer : C

Question 7

How many teams can an Agent be a part of?

Dunlimited

Answer : A

Cisco 500-442 Administering Cisco Contact Center Enterprise CCEA Exam Practice Test