Cisco 500-443 CCEAAR Exam Questions Instant Access

Question 1

What are two descriptions for JNDI? (Choose two.)

Aa method for querying and updating data in a database

Bdesigned to be independent of any specific directory service implementation so a variety of directories can be accessed

Ca script that provides call routing!

Dan API that defines how a client may access a database

Ean API that provides naming and directory functionality to applications

Answer : B, E

JNDI is designed to be independent of any specific directory service implementation so a variety of directories can be accessed, such as LDAP, NDS, or DNS. E JNDI is an API that provides naming and directory functionality to applications, such as looking up objects by name, binding objects to names, and creating and destroying naming contexts. Reference = [Java Naming and Directory Interface (JNDI) Overview]

Question 2

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

AValidate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

BCheck if the caller DN settings on SPOG has PCS enabled.

CCheck if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

DCheck if the caller DN settings on SPOG has valid PCS DN patterns configured.

Answer : A

Question 3

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

Apoint to CUSP ig address

Bpoint to CVP ip address

Cpoint to IOS q/ws loopback address

Dpoint to PG ip address

Epoint to AW/HDS/DDS ip address

Answer : B, C

B One of the destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow is pointing to CVP IP address, as this allows CVP to receive and process incoming calls from the ingress gateway. C Another destination pattern in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow is pointing to IOS q/ws loopback address, as this allows CVP to send calls back to the ingress gateway for queuing and self-service. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11

Question 4

What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

AThe initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

BAfter new super users are added to the Administration console, the super user initially created during installation can be deleted.

CAny user assigned to the System Application User can access the administration console.

DAll of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

EThe super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

Answer : A, D

A One of the descriptions of permissions for a CUIC user or administrator is that the initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users, as it provides full access to all CUIC features and functions. D Another description of permissions for a CUIC user or administrator is that all of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP, as it provides a web-based interface for managing system settings, cluster configuration, control center, and tools. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9; [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11

Question 5

What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)

AClear the database for duplicates.

BRestart the Tomcat service on SQL Server.

CInstall a compatible ODBC driver.

DAdd the JNDI Context configuration.

EOn an SQL Server, create an SQL user for JNDI reference.

Answer : C, D

Question 6

What are two ways to access the Bulk Import Tool? (Choose two.)

ASPOG

BCUCM

CBulk Import Webpage

DCCE Web Administration

EICMDBA

Answer : A, C

A One of the ways to access the Bulk Import Tool is through SPOG, as it provides a web-based interface for launching and configuring the tool. C Another way to access the Bulk Import Tool is through Bulk Import Webpage, as it provides a direct URL for accessing the tool without going through SPOG. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109

Question 7

What are two stock or customized views that are available for the CUIC reports? (Choose two.)

AHTML View

BXML View

CGantt View

DPie Chart View

EBar Chart View

Answer : D, E

D One of the stock or customized views that are available for the CUIC reports is Pie Chart View, as it displays data in a circular graph divided into slices proportional to the values. E Another stock or customized view that are available for the CUIC reports is Bar Chart View, as it displays data in horizontal or vertical bars with lengths proportional to the values. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 13

Cisco Advanced Administration and Reporting of Contact Center Enterprise 500-443 CCEAAR Exam Questions