Cisco 500-443 CCEAAR Exam Practice Test Instant Access

Question 1

What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

AThe 'Admin* page or OAMP site is used for the daily 'admin.'

BThe day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

CThe Web URLs or pages are available for access, 'Admin* page, 'System* page, and a Reporting page.

DThere is a limited view of activities based on agent size.

EThe default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

Answer : B, E

B One of the descriptions about web page accesses for a CUIC user or administrator is that the day-to-day admin tasks regarding users, security, and reports will be done on the reporting page, as it provides a user interface for managing report definitions, dashboards, value lists, collections, and permissions. C Another description about web page accesses for a CUIC user or administrator is that the Web URLs or pages are available for access are ''Admin'' page, ''System'' page, and a Reporting page, as they provide different functions and features for CUIC administration and operation. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8; [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11

Question 2

How many roles are available to be assigned to a CUIC user?

Answer : C

The number of roles that are available to be assigned to a CUIC user is seven. They are: Administrator, Report Designer, Report Definition Designer, Value List Collection Designer, Dashboard Designer, User Group Manager, and User. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9

Question 3

Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)

ACUIC Data Source

BLive Data Streaming Data Source

CReal-Time Streaming Source

DHDS Data Source

ECVP Reporting Data Source

Answer : A, B

A One of the data sources that are created in CUIC by default once the installation is completed is CUIC Data Source, as it connects to the CUIC database that stores report definitions and user information. B Another data source that is created in CUIC by default once the installation is completed is Live Data Streaming Data Source, as it connects to the Live Data service that provides real-time data for reports and dashboards. Reference = [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8

Question 4

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

AIt delivers this String via SIP invite to the Virtual Voice Browser.

BIt defers this string via HTTPS to the Virtual Voice Browser.

CIt delivers this string via HTTP to the Virtual Voice Browser.

DIt does not deliver this information to wb.

Answer : A

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVP. This Label, along with a unique correlation ID, is delivered to CVP. What CVP does next is it delivers this string via SIP invite to the Virtual Voice Browser (VVB), which will execute a VXML application on behalf of CVP. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11

Question 5

What is referred to as a switch leg on CVP?

AScript request from CVP to UCCE/PCCE

BIngress SIP call leg from Ingress gateway to CVP

CRingtone call from CVP to WB

DAgent call initiated by CVP

Answer : B

A switch leg on CVP refers to an ingress SIP call leg from Ingress gateway to CVP, as this is where CVP receives and controls incoming calls from PSTN or other networks. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11

Question 6

Where must a Dialed Number be mapped within CCE?

ACall Type, which in turn points to a scheduled Routing Script

BPrecision queue

CSkill group

DMedia Server

Answer : A

A Dialed Number must be mapped within CCE to a Call Type, which in turn points to a scheduled Routing Script. This allows CCE to route calls based on the dialed number and apply different treatments and reports for different call types. Reference =Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2

Question 7

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

AThe WB will check if a media server is set up or not.

BThe WB will drop the call.

CThe WB will ask the ICM script for instruction.

DThe comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

EIt invokes a comprehensive application in the Virtual Voice Browser.

Answer : C, D

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVP. This Label, along with a unique correlation ID, is delivered to CVP. The CVP delivers this string via SIP invite to the Virtual Voice Browser (VVB). At this point, the VVB will ask the ICM script for instruction, such as which VXML application to execute. D When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVP. This Label, along with a unique correlation ID, is delivered to CVP. The CVP delivers this string via SIP invite to the Virtual Voice Browser (VVB). At this point, the comprehensive VVB script will initiate an RTP session between the Ingress Gateway and an allocated VVB, which will play prompts and collect digits from the caller. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 16

Cisco 500-443 Advanced Administration and Reporting of Contact Center Enterprise CCEAAR Exam Practice Test