Cisco 500-444 Cisco Contact Center Enterprise Implementation and Troubleshooting CCEIT Exam Practice Test

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Total 56 questions
Question 1
Question 2

What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)



Answer : A, B

1. to provide validation of certificate requests: A CA is responsible for verifying the identity of an entity before issuing a certificate. This includes verifying the entity's identity, such as by checking government-issued identification or business registration documents.

2. to issue a CA-signed Identity certificates: After validating the entity's identity, the CA issues the certificate, which is signed by the CA's private key. This certificate can be used to authenticate the identity of the entity, establish trust and secure communication.

References:

https://tools.ietf.org/html/rfc5280

https://www.globalsign.com/en/ca-services/what-is-a-ca/


Question 3
Question 4
Question 5

How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?



Answer : B

Microapps are defined and configured using the Web Administration Manager (S.P.O.G) in the Route Settings -> Media Routing Domain section. In this section, you can define and configure the microapps that will be used in the CVP environment. You can define the microapps, set the default values, and configure the routing logic for each microapp. Additionally, you can define the audio files and scripts that will be used with the microapps.

References: [1]https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/ccce85install/ccce85install_chapter_0101.html[2]https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0602.html


Question 6

What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)



Answer : C, D


Question 7

What must be enabled on the CUIC server for CUIC reports to show up in Finesse?



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Total 56 questions