Cisco 500-445 CCECE Exam Questions Instant Access

Question 1

Which TCP ports need to be opened in the firewall between the Web Server and Application server?

A993

B2434

C9001

D15097

Answer : A

Question 2

What are three reasons aliases cannot be deleted? (Choose three.)

AIt ts used in an inbound workflow.

BIt is configured as the default alias.

Clt is associated with the users.

DIt is associated with a retriever instance.

Eit is associated with a queue.

Fit is associated with the mail server.

Answer : A, C, E

Aliases cannot be deleted because they are used in an inbound workflow, associated with the users, or associated with a queue. They may also be configured as the default alias or associated with a retriever instance or mail server, but these are not reasons why they cannot be deleted.

3. If an alias is used in an inbound workflow, it cannot be deleted until it is removed from the workflow. C. If an alias is associated with a user, it cannot be deleted until it is unassigned from the user. E. If an alias is associated with a queue, it cannot be deleted until it is removed from the queue.

You can refer to the following URLs for more details: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise-chat-and-email/11_5_1/administrator/guide/Cisco_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1/b_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1_chapter_0103.html

Question 3

Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

ABusiness hours

BAdministrative script

CBusiness calendars

DTime of day

Answer : C

Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.

Question 4

Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

ACreate a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

BSingle-mode authentication must be enabled on the ECE Reporting server.

CCreate a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

DMixed mode authentication must be enabled on the ECE Reporting server.

ECreate a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

FMixed mode authentication must be enabled on the CUIC publisher.

Answer : E, F

1. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server: CUIC needs to access the ECE Reporting server's eGReportsDB to retrieve data and perform reporting. A SQL user with db_user rights to the eGReportsDB is needed to allow CUIC to access and read the data.

2. Mixed mode authentication must be enabled on the CUIC publisher: CUIC and ECE use different authentication methods, in order for CUIC to communicate with ECE, mixed mode authentication must be enabled on the CUIC publisher. This allows CUIC to use both Windows and SQL Server authentication to connect to ECE.

Question 5

What is the formula for a standardized agent count for email?

AStandardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

BStandardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

CStandardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

DStandardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

Answer : A

Question 6

Which LDAP URL allows configuration in the properties pane under SSO configuration?

ALdap://idap_server:3269

BLdap://idap_server:80

CLdap://idap_server:443

DLdap://idap_server:3268

Answer : D

It is the URL used to connect to the LDAP server for authentication during the Single Sign-On (SSO) process. It is a standard URL format that specifies the protocol (ldap), the server name (idap_server) and the port number (3268) used to connect to the LDAP server.

Question 7

Where is the Script selector in CCE mapped in ECE?

AQueue

BDialed Number

CWorkflow

DCall Type

Answer : D

In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.

Cisco Implementing Cisco Contact Center Enterprise Chat and Email 500-445 CCECE Exam Questions