Cisco 500-445 CCECE Exam Questions Instant Access

Question 1

What are two required configurations when setting up user accounts and permissions? (Choose two.)

AThe ECE web server can be installed in DMZ and must use the same domain account.

BAll the servers except the ECE web server must use the domain account to install the software.

CAll the servers must use the same domain account to install the software.

DDomain account is not mandatory to install the software. The local account with administrator privilege can be used.

EThe ECE web server can be installed in DMZ and can have a different domain account.

Answer : C, E

When setting up user accounts and permissions, it is necessary to configure all the servers to use the same domain account in order to install the software. Additionally, the ECE web server can be installed in a DMZ and can have a different domain account from the rest of the servers.

When setting up user accounts and permissions, it is important to ensure that all servers are using the same domain account to install the software. This will ensure that all servers have the same level of access and permissions, and that the installation process goes smoothly. Additionally, if the ECE web server is installed in DMZ, it can have a different domain account, which would be more secure.

You can find more information on user accounts and permissions, including best practices for setting them up, in the Avaya Aura Experience Portal Administrator Guide and Avaya Aura Contact Center Administrator Guide.

Question 2

Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

AA smart card is required for interactive logon.

BDo not require Kerberos pre-authentication.

CUse DES encryption types for this account.

DPassword is not expired.

EThe account is sensitive and cannot be delegated.

Answer : A, E

When configuring the MSSQL service on the database servers, it is important to remove two requirements from the domain account properties. Specifically, the requirement for a smart card for interactive logon and the requirement that the account is sensitive and cannot be delegated must be removed. This will ensure that the MSSQL service runs properly and securely.

Question 3

When does the workflow assignment service publish a message to the application server?

Awhen the agent logs out

Bwhen a new email is assigned to a user

Cwhen a new task is created

Dwhen the agent login in

Answer : B

Question 4

What are three reasons aliases cannot be deleted? (Choose three.)

AIt ts used in an inbound workflow.

BIt is configured as the default alias.

Clt is associated with the users.

DIt is associated with a retriever instance.

Eit is associated with a queue.

Fit is associated with the mail server.

Answer : A, C, E

Aliases cannot be deleted because they are used in an inbound workflow, associated with the users, or associated with a queue. They may also be configured as the default alias or associated with a retriever instance or mail server, but these are not reasons why they cannot be deleted.

3. If an alias is used in an inbound workflow, it cannot be deleted until it is removed from the workflow. C. If an alias is associated with a user, it cannot be deleted until it is unassigned from the user. E. If an alias is associated with a queue, it cannot be deleted until it is removed from the queue.

You can refer to the following URLs for more details: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise-chat-and-email/11_5_1/administrator/guide/Cisco_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1/b_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1_chapter_0103.html

Question 5

Which TCP ports need to be opened in the firewall between the Web Server and Application server?

A993

B2434

C9001

D15097

Answer : A

Question 6

What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

AUnified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

BSS0 allows administrators to check the status of agent and supervisor performance.

CSS0 is not enabled by default; configuration is necessary.

DSS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

EUnified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

Answer : C, D

1. SS0 is not enabled by default; configuration is necessary. Single Sign-On (SSO) is not enabled by default in Cisco ECE, and configuration is necessary in order to set it up. This configuration involves setting up SSO on the Cisco ECE and Cisco Unified CCE side and configuring the SSO settings in Cisco Finesse. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html

2. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications. This feature allows agents to sign on once and access all the applications that they need, such as Cisco Finesse, Cisco ECE, and other web-based applications, without having to sign in multiple times. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html

Question 7

What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

AKnow the ECE version and Engineer Specials installed.

BCollect all ECE services logs.

CUnderstand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.

DRestart the ECE servers.

EUpgrade to the latest Engineer Special.

FUnderstand the Deployment Model, the call-flow, the messaging flow, and the configuration.

GUnderstand the customer's intent for the flow of emails and chats.

Answer : A, B, F, G

Before starting to troubleshoot ECE issues, it is important to know the ECE version and Engineer Specials installed, collect all ECE services logs, understand the Deployment Model, the call-flow, the messaging flow, and the configuration, and understand the customer's intent for the flow of emails and chats. Restarting the ECE servers and upgrading to the latest Engineer Special may be necessary in some cases, but are not always the best practices.

Cisco Implementing Cisco Contact Center Enterprise Chat and Email 500-445 CCECE Exam Questions