Cisco 500-450 UCCEIS Exam Practice Test Instant Access

Question 1

In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?

AThe Cisco voice gateways have too few trunks to accept the inbound calls.

BThe Cisco Finesse is locking up because of a virus.

CThe system has too few DSP transcoding resources to support all the calls across the WAN.

DCisco Unified Communications Manager has too few conference bridge resources.

EA different voice codec is used by the caller and the agent.

Answer : C

Question 2

When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?

Asignaling sip forward unconditional

Bsignaling forward conditional

Csignaling forward unconditional

Dsignaling forward unconditional sip info

Esignaling forward conditional sip info

Answer : C

Question 3

On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?

Abootstrap.tcl

Bbootstrap.vmxl

Cringtone.tcl

Dhandoff.tcl

Answer : A

Question 4

Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?

Auser.ToExtVXML, user.app_media_lib, user.input_type

Buser.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type

Cuser.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type

Duser.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale

Euser.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type

Answer : B

Question 5

When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

A-g

B-a

C-aa

D-ag

Answer : B

Question 6

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)

AThe first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.

BThe second number calls the Whisper Announcement itself. The CVP default for this number is 9191919100.

CThe second number calls the Whisper Announcement itself. The CVP default for this number is 9292929200.

DAs an option, set the dial plan with 9191*.

EAs an option, set the dial plan with 9292*.

FThe Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.

Answer : B, D, F

Question 7

Which variable does the Cisco Unified Customer Voice Portal use to return information about problems encountered while running a script?

Auser.microapp.input_type

Buser.microapp.FromExtVXML

Cuser.microapp.error_code

Duser.microapp.server_info

Answer : C

Cisco 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise UCCEIS Exam Practice Test