Cisco 500-450 UCCEIS Exam Questions Instant Access

Question 1

Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

AThe VXML application is not deployed to the CVP servers.

BThe VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.

CThe call type is not mapped to the Cisco Unified ICM script.

DThe Cisco Unified CVP server is running on temporary licenses.

Answer : B

Question 2

In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?

Awhich VXML gateway the call is placed in

Bdetermines how many digits of the dialed number are significant

Cexternal phone number CallerID

Dagent ACD extension length

Answer : A

Question 3

You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

AThe loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.

BThe routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.

CThe HDS-DDSs continuously synchronized the historical data to keep themselves up to date.

DEach side synchronized its data from the logger using SQL replication.

Answer : A

Question 4

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

ATo stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat

BTo start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

CTo stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

DTo start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat

ETo stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat

FTo start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

Answer : E, F

Question 5

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

ADeploy CVP reporting server then associate CVP Call Server to the CVP reporting server.

BSet user.vxml_detail_rpt.rpt_Serv to value 1.

CSet user.vxml_detail_rpt.rpt_Serv to value 0.

DEnable Report Data Exclusive Filtering.

EEnable reporting for CVP VXML Server as well as VXML Application detail.

Answer : A, E

Question 6

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

ATest your scripts to ensure that all routing logic is correct.

BConfigure default labels for each dialed number using the Configuration Manager.

CInclude a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

DIn all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

EConfigure default labels for each skill group using the Configuration Manager.

FIn all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

Answer : B, C, D

Question 7

Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?

Auser.ToExtVXML, user.app_media_lib, user.input_type

Buser.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type

Cuser.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type

Duser.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale

Euser.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type

Answer : B

Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise 500-450 UCCEIS Exam Questions