Cisco 500-450 UCCEIS Exam Questions Instant Access

Question 1

Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

AThe VXML application is not deployed to the CVP servers.

BThe VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.

CThe call type is not mapped to the Cisco Unified ICM script.

DThe Cisco Unified CVP server is running on temporary licenses.

Answer : B

Question 2

When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

A-g

B-a

C-aa

D-ag

Answer : B

Question 3

In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

Aconfigure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer

Bconfigure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway

Cinstall dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway

Dinstall media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer

Answer : B

Question 4

Which Cisco Finesse CLI command provides the license MAC address?

Ashow network status

Bshow net status

Cshow status

Dshow network detail

Eshow net detail

Answer : C

Question 5

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)

AThe first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.

BThe second number calls the Whisper Announcement itself. The CVP default for this number is 9191919100.

CThe second number calls the Whisper Announcement itself. The CVP default for this number is 9292929200.

DAs an option, set the dial plan with 9191*.

EAs an option, set the dial plan with 9292*.

FThe Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.

Answer : B, D, F

Question 6

While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)

ASet FetchAudioDelay timeout.

BSet FetchAudioMinimum timeout.

CSet mediafetchDelay timeout.

DSet mediafetchDelay.

Answer : A, B

Question 7

A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error "403 forbidden". What is the possible cause?

AToll Fraud security is not configured correctly.

BGateway cache requires a reset.

CGateway IP has been blacklisted.

DIP address trust has not been configured.

Answer : A

Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise 500-450 UCCEIS Exam Questions