Cisco 500-450 UCCEIS Exam Questions Instant Access

Question 1

You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

AThe loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.

BThe routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.

CThe HDS-DDSs continuously synchronized the historical data to keep themselves up to date.

DEach side synchronized its data from the logger using SQL replication.

Answer : A

Question 2

Which Cisco Finesse CLI command provides the license MAC address?

Ashow network status

Bshow net status

Cshow status

Dshow network detail

Eshow net detail

Answer : C

Question 3

A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error "403 forbidden". What is the possible cause?

AToll Fraud security is not configured correctly.

BGateway cache requires a reset.

CGateway IP has been blacklisted.

DIP address trust has not been configured.

Answer : A

Question 4

Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

AAdd Not Ready reason code in Cisco Finesse (uncheck 'Global?' check box), add reason code to team.

BAdd team in ICM, add Not Ready reason code in Cisco Finesse (uncheck 'Global?' check box), add reason code to team in Cisco Finesse.

CAdd team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.

DAdd team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

Answer : B

Question 5

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

Adbagent

Bopcs

Cccagent

Dmds

Answer : C

Question 6

Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?

AAdministrative scripts can run more than one time per second.

BAdministrative scripts must be associated with a call type.

CAdministrative scripts can use a DB Lookup node.

DAdministrative scripts can use an ICM Gateway node.

Answer : C

Question 7

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

ANo network VRU is configured for the routing client.

BVRU PIM just got out of service.

CIncorrect media file name.

DSend to originator is not enabled.

EPrimary VRU peripheral gateway is out of service.

Answer : A, B

Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise 500-450 UCCEIS Exam Questions