Cisco 500-450 UCCEIS Exam Questions Instant Access

Question 1

In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

Aenables and disables skill groups for an outbound campaign

Breserves agents for specific outbound campaign

Ccontrols a percentage of agents to be used in a campaign skill group

Dtransfers a call to IVR as a part of IVR campaign

Etransfers a call to IVR or Non-IVR for Answering Machine or abandon calls

Answer : A, C

Question 2

You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

Aappname=MyVXMLApp

Bapp=MyVXMLapp

Cvxmlapp=MyVXMLApp

Dapplication=MyVXMLApp

Answer : D

Question 3

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

AThe system stops routing calls because it cannot function without a private network.

BThe private network data is rerouted automatically over the visible network.

CBoth call routers go active and attempt to split the system until the private network is restored.

DThe system continues to operate but with only one call router in simplex mode.

Answer : D

Question 4

Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

AThe VXML application is not deployed to the CVP servers.

BThe VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.

CThe call type is not mapped to the Cisco Unified ICM script.

DThe Cisco Unified CVP server is running on temporary licenses.

Answer : B

Question 5

Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?

Autilsdbreplication

Butilsdbreplicationruntimestate

Cutilsdbreplication summary

Dshow dbreplication status

Answer : B

Question 6

You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

AThe loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.

BThe routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.

CThe HDS-DDSs continuously synchronized the historical data to keep themselves up to date.

DEach side synchronized its data from the logger using SQL replication.

Answer : A

Question 7

Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?

AA total of 100 sign-out reason codes and not ready reason codes.

B50 sign-out reason codes and 50 not ready reason codes for a total of 100.

C100 sign-out reason codes and 100 not ready reason codes for a total of 200.

DThere is no limit. You can assign as many team-based reason codes as you like.

Answer : C

Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise 500-450 UCCEIS Exam Questions