The Webex Edge for Calling service uses +E.164 numbers, which is the international public telecommunication numbering plan used for the standardized format of phone numbers. This service integrates on-premises call control with Cisco Webex Calling in the cloud, allowing for consistent numbering and seamless call routing.
Cisco Reference
Cisco documentation on Webex Edge for Calling explains the use of +E.164 numbers for integration purposes.
Question 2
What does a bot act like within Webex?
Answer : B
Within Webex, a bot acts like a Webex Teams user. Bots are automated accounts that can participate in Webex spaces and interact with other users by sending and receiving messages. They can perform various automated tasks, respond to user inputs, and integrate with external services to provide functionalities like notifications, reminders, and data retrieval. Bots are designed to behave like regular users, which makes it easy to interact with them through normal chat interfaces.
Cisco Reference
You can refer to the developer documentation for Cisco Webex which provides a detailed overview of how bots function, including their creation and interaction in Webex Teams.
Question 3
What are the buying models for Meetings in the Cisco Collaboration Flex Plan?
Answer : B
The Cisco Collaboration Flex Plan provides three main buying models for Webex Meetings:
Enterprise Agreement: This model allows organizations to cover all users with a single agreement, simplifying management and ensuring predictable costs.
Active User: In this model, charges are based on the number of active users per month, which is beneficial for organizations with fluctuating usage patterns.
Named User: This model is suitable for organizations that want to purchase licenses for specific individuals who will use Webex Meetings regularly.
These flexible purchasing options enable organizations to choose the model that best aligns with their usage patterns, budget, and collaboration needs.
Question 4
Which tools assist partners in determining the ideal Cisco Collaboration Flex Plan for a customer?
Answer : B
The Flip 2 Flex Discovery Tool and Flip2Flex Portal are tools designed by Cisco to assist customers and partners in migrating from perpetual licensing models to the Cisco Collaboration Flex Plan, which offers more flexibility and options for collaboration services. These tools help in understanding the current licensing situation, making the transition process smoother, and ensuring that organizations are getting the most value from their investment in Cisco collaboration solutions.
Question 5
Which Webex Calling feature enables an automatic answering machine with menus?
Answer : D
The Auto Attendant feature in Webex Calling enables an automated answering service that provides callers with menus and options, such as dialing by name, connecting to a specific department, or listening to general information. It is designed to efficiently route incoming calls to the correct destination based on user input, without requiring a live operator. The Auto Attendant can be customized with greetings and menu options to match the organization's needs.
This feature helps businesses manage high call volumes and improve customer experience by directing callers quickly and efficiently to the appropriate service or department.
Question 6
To whom is development available on the Webex platform?
Answer : A
Development on the Webex platform is free for everyone, which means that any developer or organization can use Webex APIs and SDKs to build custom applications, bots, and integrations. Cisco provides open access to these tools, encouraging developers to create new solutions that enhance collaboration and integrate seamlessly with the Webex ecosystem.
Cisco also offers comprehensive documentation, tutorials, and community support to help developers get started and make the most of the Webex platform capabilities. This approach promotes innovation and the creation of tailored solutions that cater to diverse customer needs.
Question 7
How is Cisco Software Support (SWSS) basic available?
Answer : B
Cisco Software Support Service (SWSS) Basic is a foundational support option that provides access to software updates and technical support for Cisco products. SWSS Basic is included in all Cisco Collaboration Flex Plan subscriptions. This means that any customer who subscribes to the Flex Plan automatically receives basic software support services, which include software updates, upgrades, and access to Cisco's Technical Assistance Center (TAC).
Cisco Reference
Detailed information can be found in Cisco's subscription and software support documentation that covers the Flex Plan inclusions.
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