Cisco 700-805 CRM Exam Questions Instant Access

Question 1

What is the implication of on-time renewals for an IT service provider company?

AIncentives will be paid.

BCustomer satisfaction is improved.

CNo disruption to recurring revenue.

DThere is no significant impact if sales are on plan.

Answer : C

Question 2

How does the Lifecycle Advantage (LCA) program enhance the renewal process?

Aautomates renewal notifications, initiates early conversations, and ensures consistency and personalization

Bstandardizes renewals, removing all personalization

Cinitiates renewal talks after service and software expiry

Deliminates the need for renewals, focusing only on acquiring new customers

Answer : A

Question 3

Which two actions does a partner perform within CCW-R? (Choose two.)

Adownload data sheets

Brenew services

Cview and manage contracts

Dset up an email marketing campaign

Answer : B, C

Question 4

What are two key customer benefits from a Cisco Smart Account? (Choose two.)

Avisibility into Cisco software licenses, entitlements, and users across the organization

Baccess to exclusive Cisco hardware discounts

Ccentralized management of software licenses and entitlements

Dvisibility into non-Cisco software licenses

Eguaranteed increase in network speed and efficiency

Answer : A, C

Question 5

What is the intended outcome of the Customer Success Plan?

Adevelop a customer-centric plan for achieving value from their purchases

Bgenerate financial data that indicates a customer's propensity to renew

Cprovide a schedule for resolving customer quality issues

Dallow customers to manage the implementation independently

Answer : A

Question 6

What does a high Renewal Rate indicate about the performance of a Renewals Manager?

AThe Renewals Manager is successful at attracting new customers.

BThe Renewals Manager is skilled at increasing company OPEX.

CThe Renewals Manager is proficient at technical troubleshooting.

DThe Renewals Manager is effective in retaining customers.

Answer : D

Question 7

Which action should be taken when renewing a contract with a customer? (Choose the best answer.)

AAssume their business needs are the same.

BPropose only the most important part of the solution.

CStart discussions after the contract has expired.

DValidate customer's business needs.

Answer : D

Cisco Renewals Manager 700-805 CRM Exam Questions