Cisco 700-805 CRM Exam Questions Instant Access

Question 1

What are the steps to develop a renewal quote?

AIdentify the barriers to adoption, ensure that the customer is using the solution, and work with the account manager to create a quote.

BAsk the customer for renewal data, evaluate new requirements, and quote new services.

CIdentify the items to renew, verify the discounts, confirm the shipping address, and verify the billing entity.

DPosition the new technology, create a quote, and order the quote.

Answer : C

Question 2

What are two common benefits of an Enterprise Agreement? (Choose two.)

Aprovides perpetual licenses for hardware

Blicenses available across the entire organization

Csimplified license management by providing a single agreement to cover an organization

Dallows customers to pick and choose the software features

Eprovides free technical support for all software

Answer : B, C

Question 3

Which approach should be applied when an opportunity is available to renew?

Aproduct-led approach

Bbarriers-led approach

Csolutions-led approach

Dreward-led approach

Answer : C

Question 4

Which support should a Renewals Manager expect from the Customer Success Manager?

Acommunicate discounts on services and software

Bcommunicate the closure of contracts

Ccommunicate customer's perceived value and highlight potential barriers

Dcommunicate new greenfield opportunities

Answer : C

Question 5

Which action should be taken when renewing a contract with a customer? (Choose the best answer.)

AAssume their business needs are the same.

BPropose only the most important part of the solution.

CStart discussions after the contract has expired.

DValidate customer's business needs.

Answer : D

Question 6

Which two actions does a partner or customer perform within CCW-R? (Choose two.)

Aorder new services

Bdownload hardware, software and services data sheets

Cset up billing

Dchange Customer Address

Eview and manage their contracts

Answer : D, E

Question 7

What support should a Renewal Manager take from the Customer Success Manager? (Choose the best answer.)

AOversee the closure of contracts.

BBook customer-service briefings.

CCommunicate new green field opportunities.

DCommunicate value and the impact of Cisco solutions

Answer : D

Cisco Renewals Manager 700-805 CRM Exam Questions