Cisco 700-805 CRM Exam Practice Test Instant Access

Question 1

Which service offering helps define the IT vision and strategy of the customer?

Aoptimization

Bsupport

Ctraining

Dadvisory

Answer : D

According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:

IT strategy and planning

Business and technology alignment

IT governance and operating models

IT transformation and innovation

IT performance and optimization

Question 2

What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?

AA discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.

BA limited time discount applied to Cisco products and/or services.

CA priority discount applied to third-party products for perpetuity.

DA discount applied to refurbished or reused Cisco hardware that includes service contracts.

Answer : B

Question 3

Which service offering helps define the customer's IT vision and strategy?

ASupport

BAdvisory

COptimization

DTraining

Answer : B

Cisco offers different types of service offerings to help customers achieve their IT vision and strategy, such as support, optimization, training, and advisory. Among these options, the one that best helps define the customer's IT vision and strategy is advisory. Advisory services from Cisco provide expert guidance and insights to help customers design and deploy new solutions, streamline existing operations, or optimize their IT.Advisory services can also help customers align their IT goals with their business priorities, identify opportunities for innovation and growth, and measure and report on key performance indicators.

Question 4

Which business benefit of on-time renewals on Cisco products and services is valid?

Aability to ensure that our TAC cases get priority over others

Bexclusive relationship with the customer

Caccess to training programs and material

Drebates and discounts from Cisco

Answer : D

On-time renewals on Cisco products and services can provide various business benefits to customers, such as ensuring continuous support, access to the latest software updates, and improved security and performance. One of the benefits that is valid according to the Cisco Renewals Manager exam is rebates and discounts from Cisco. This means that customers who renew their contracts on time can enjoy lower prices and incentives from Cisco, which can help them reduce their total cost of ownership and increase their return on investment.

Question 5

What is the key implication on-time renewals have for an IT provider company?

Aincentives will be paid

Bimproved customer satisfaction

Cno major impact if sales are on plan

Drecurring business is preserved

Answer : B

Question 6

Which statement is the most accurate description of the Health Index?

Aa tool for service providers to determine what stage of the lifecycle to offering training solutions

Ban ongoing measurement of customer sentiment

Ca measurement tool for resolving specific product quality issues and adoption barriers

Dan ongoing measurement of several key customer health indicators

Answer : D

the Health Index is:

An ongoing measurement of several key customer health indicators, such as adoption, satisfaction, retention, and expansion

A tool that helps Cisco and partners monitor and improve customer outcomes and experiences

A score that ranges from 0 to 100, where higher scores indicate better health

Question 7

Which action should a Renewals Manager take first?

AAssign an RS to priority accounts

BMeet and confirm the AM, CSS, CSM and their resources

CMeet the customer and perform a renewals diagnosis

DDownload contract data and develop a renewals strategy

Answer : D

the first action that a Renewals Manager should take is to download contract data and develop a renewals strategy, which involves:

Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data

Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.

Defining objectives, actions, timelines, and resources for each segment

Aligning with the account team on the renewals strategy and value proposition

Cisco 700-805 Cisco Renewals Manager CRM Exam Practice Test