Cisco 820-605 Cisco Customer Success Manager DTCSM Exam Practice Test

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Total 124 questions

Question 1

A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)



Answer : A, B

Question 2

Which action should be taken when new company leadership is forcing a competitor's solution?



Answer : A

Question 3

Which element evaluates a customer outcome?



Answer : A

Question 4

Refer to the exhibit. What does this health score indicate?



Answer : C

Question 5

Refer to the exhibit.

What is the problem with this RACI example?



Answer : D

Question 6

Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?



Answer : D

Question 7

Which term describes the gap between the features and functions customers purchases and the features and functions customers use?



Answer : A

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Total 124 questions