Cisco 820-605 DTCSM Exam Practice Test Instant Access

Question 1

What is the purpose of targeted use cases?

AThey highlight the product differentiation from a competitor.

BThey define how a solution is applied to enable a desired outcome.

CThey function without the purchase of additional services.

DThey provide customers with ways to take advantage of additional features.

Answer : A

Question 2

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

AEvaluate the availability of resources to work on the problem.

BEngage a specialist to identity a technical solution or workaround.

CConduct an assessment of the business impact of the problem.

DEstablish a timeline of when a solution must be in place.

Answer : A

Question 3

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Ahelp desk data

Bhealth score

Crisk management

Dtelemetry

Etraining surveys

Answer : B, D

Question 4

How are operating expenses (OpEx) different from capital expenses (CapEx)?

AOpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

BOpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

COpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

DOpEx has depreciation, while there is no deprecation with CapEx.

Answer : C

Question 5

What are two barriers to adoption within an organization? (Choose two.)

Asolution implemented by partner

Bagile development model

Cinadequate knowledge and skills

Dcentralized IT organization

Eorganizational silos

Answer : A, C

Question 6

Refer to the exhibit.

Which action must be taken by Customer Success Manager?

ARecommend expansion opportunities

BReview the financial index.

CDevelop a customer testimonial.

DIdentify the adoption barriers.

Answer : D

Question 7

A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

Aprocess

Bpeople

Ctools

Dplatform

Eapplication

Answer : A, B

Cisco 820-605 Cisco Customer Success Manager DTCSM Exam Practice Test