Employees are concerned about sensitive data being printed on a shared multifunction printer located in a high-traffic hallway. Which of the following should a technician do to address this concern?
Answer : A
To prevent unauthorized access to printed sensitive data on a shared printer in a high-traffic area, the best solution is to require user authentication via a PIN. This ensures that print jobs are only released when the authorized user is present at the printer, protecting sensitive information from being exposed.
A . Set up a PIN for user authentication at the printer: This allows users to securely release their print jobs only when they are physically at the printer, preventing unauthorized access.
Why the other options are incorrect:
B . Relocate the printer to an unused office space: While this may reduce traffic, it doesn't ensure that sensitive data is protected from unauthorized access.
C . Configure printing of sensitive data through a specific tray: This wouldn't solve the issue of unauthorized users accessing sensitive prints.
D . Schedule print jobs to be released at certain times: This doesn't address the security concern of preventing unauthorized access to sensitive documents.
This falls under the Hardware and Security domain of the CompTIA A+ Core 1 exam.
A technician just decommissioned an on-premises email server. Users are now complaining that scan-to-email is not working. Which of the following actions should the technician most likely take?
Answer : A
Since the on-premises email server has been decommissioned and users are experiencing issues with scan-to-email functionality, the best solution would be to configure an email relay. An email relay server can accept emails from devices like printers and forward them to the correct destination (such as a cloud-based email service). This avoids the need to bring back the old server or set up a new one.
A . Configure an email relay on an existing server: This allows the scanner to send emails through another server, ensuring the functionality is restored.
Why the other options are incorrect:
B . Configure a secure, cloud-based email relay: While a cloud-based solution could work, configuring an email relay on an existing server is a more immediate and likely solution.
C . Bring the old email server back into production: This is unnecessary and would defeat the purpose of decommissioning it.
D . Configure a new email server from scratch: Setting up a new email server would be time-consuming and not necessary in this situation.
This is part of the Networking and Troubleshooting domain in the CompTIA A+ Core 1 exam.
A technician is configuring the router for a small business network. Which of the following settings should the technician configure first?
Answer : A
When configuring a router for a small business, the first setting a technician should configure is DHCP (Dynamic Host Configuration Protocol). DHCP is responsible for automatically assigning IP addresses to devices on the network, which is essential for enabling communication within the network. Without DHCP, devices would not receive the necessary IP configurations to communicate effectively.
A . DHCP: Configuring DHCP first ensures that all devices on the network receive their IP addresses automatically.
Why the other options are incorrect:
B . UPnP: UPnP (Universal Plug and Play) is used for simplifying device connectivity, but it is not a critical setting to configure first.
C . MAC filtering: MAC filtering is a security feature that limits which devices can connect to the network based on their MAC addresses, but it should be set up after basic network configuration.
D . VPN: VPN (Virtual Private Network) settings are for secure remote access, and should be configured after the essential network settings like DHCP are in place.
This topic falls under the Networking domain of the CompTIA A+ Core 1 exam.
Which of the following should a technician use in DNS to map a device to an IPv6 address?
Answer : C
In DNS (Domain Name System), the AAAA record is used to map a domain or device to an IPv6 address. IPv6 addresses are 128-bit addresses, and the AAAA record is specifically designed for handling these larger addresses.
C . AAAA: This record is used to associate a hostname with an IPv6 address in DNS.
Why the other options are incorrect:
A . A: An A record maps a domain to an IPv4 address, not an IPv6 address.
B . CNAME: A CNAME (Canonical Name) record is used to alias one domain name to another but does not map to an IP address directly.
D . MX: An MX (Mail Exchange) record is used to direct email traffic to the correct email servers, not to map devices to IP addresses.
This falls under the Networking domain of the CompTIA A+ Core 1 exam.
A technician is troubleshooting a network issue. Users report that the connection keeps dropping and reconnecting every few seconds. The technician:
Verifies the network configuration settings are correct on the workstation
Tests the network cable from the workstation to the switch and finds no issues
Uses a known-good workstation on the existing network cable and replicates the reported issue
Which of the following should the technician do next?
Answer : C
Since the issue of the network connection dropping has been replicated on a known-good workstation using the same network cable, it suggests that the problem may not be with the individual workstations or the cable. The next logical step is to check for external interference, such as electrical or wireless interference that could be disrupting the network connection.
C . Validate the environment for external interference: External factors, such as nearby electronic devices or poor cabling, can cause intermittent network drops. Checking for interference would be a prudent next step.
Why the other options are incorrect:
A . Add new network hardware to reduce congestion: There's no evidence that network congestion is the issue, and adding new hardware without identifying the cause is premature.
B . Assign a static IP to the impacted workstations: The issue appears to be related to the physical network connection or environment, not IP addressing.
D . Check the network logs for evidence of port flapping: Port flapping occurs when a network port rapidly switches between up and down states. While checking logs could provide information, external interference is a more likely culprit given the symptoms.
This issue is part of the Networking Troubleshooting domain in the CompTIA A+ Core 1 exam.
A mechanical engineer's PC has started randomly shutting off whenever the engineer attempts to render a design. The mechanical engineer states that the PC has worked for three years without issue. Which of the following should the technician perform first to diagnose the issue? (Select two).
Answer : A, B
The mechanical engineer's PC shutting off during resource-intensive tasks like rendering could be caused by overheating or hardware issues. The two most logical steps to diagnose the problem are:
B . Check if the computer is overheating: Rendering is a CPU- and GPU-intensive task that generates heat. Overheating could cause the system to shut down as a protective measure. Checking the system's temperature can help identify if this is the cause.
A . Listen for POST beeps when turning on the PC: POST (Power-On Self-Test) beeps can indicate hardware issues, such as with the motherboard, CPU, or GPU. Listening for beeps can help identify potential problems with these components.
Why the other options are incorrect:
C . Run chkdsk: This tool is used for checking disk integrity, but the symptoms don't suggest a hard drive issue.
D . Reinstall the operating system: Reinstalling the OS is a time-consuming step and not typically necessary for hardware-related shutdowns.
E . Check if the graphics card is compatible with the motherboard: If the PC has been working for three years, the GPU is already compatible with the motherboard.
F . Replace the HDD: There's no indication that the hard drive is causing the issue, as the problem occurs during rendering, which is more GPU/CPU-intensive.
This topic falls under the Hardware Troubleshooting domain in the CompTIA A+ Core 1 exam.
A user is unable to hear sound from a laptop. However, the user can hear sound when connected to a Bluetooth headset. Which of the following actions would most likely resolve the issue?
Answer : B
If the user can hear sound through a Bluetooth headset but not through the laptop's internal speakers, the issue is likely related to the laptop's audio settings. One of the most common causes is that the laptop's speakers might be muted, either in the system settings or via a hardware mute button. This is the simplest and most likely solution to the problem.
B . Toggling the laptop's mute setting: Checking whether the laptop is muted, either through the keyboard shortcut or the system sound settings, is a quick way to resolve this common issue.
Why the other options are incorrect:
A . Updating the Bluetooth drivers: The issue is not with the Bluetooth headset, as it is working correctly. The problem is with the laptop's speakers.
C . Updating the speaker drivers: Updating the drivers is not the first step in troubleshooting, as the issue is more likely related to settings rather than outdated drivers.
D . Replacing the laptop's speakers: This is an extreme step and unlikely to be necessary if the problem is simply related to audio settings.
This scenario covers hardware troubleshooting and falls under the Hardware and Software Troubleshooting domain in the CompTIA A+ Core 1 exam.