CompTIA 220-1202 CompTIA A+ Certification Exam: Core 2 Exam Practice Test

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Total 75 questions
Question 1

Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?



Answer : C

Standard operating procedures (SOPs) define consistent, step-by-step guidelines that technicians must follow - such as capturing user contact details, asset tags, and detailed issue descriptions on every ticket. Implementing SOPs ensures thorough and uniform documentation across all calls.


Question 2

An organization is experiencing an increased number of issues. A technician notices applications that are not installed by default. Users are reporting an increased number of system prompts for software licensing. Which of the following would the security team most likely do to remediate the root cause?



Answer : B

When users have local administrative rights, they can install unauthorized applications - leading to licensing prompts, unsupported software, and potential security risks. By removing users from the local Administrators group, installations require elevated credentials, ensuring that only approved software is installed and reducing these recurring issues.


Question 3

Which of the following is used to apply corporate restrictions on an Apple device?



Answer : D

An MDM (Mobile Device Management) management profile allows administrators to enforce corporate policies on Apple devices, such as restricting app installations, configuring network settings, and applying security restrictions. This profile is installed on the device and centrally managed to ensure compliance.


Question 4

A technician is troubleshooting an issue in which a service runs momentarily and stops at certain points in the process. The technician needs to determine the root cause of this issue. Which of the following tools should the technician use?



Answer : A

Event Viewer logs system, application, and service events, including errors and warnings when a service stops unexpectedly. Reviewing these logs provides detailed error codes and messages that help identify the root cause of the service interruptions.


Question 5

A user is experiencing issues with outdated images while browsing websites. Which of the following settings should a technician use to correct this issue?



Answer : C

In Internet Options (under the Browsing History Settings), you can configure how often the browser checks for newer versions of stored pages and content. Adjusting the ''Check for newer versions of stored pages'' setting forces the browser to retrieve up-to-date images rather than using cached copies.


Question 6

An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have. Which of the following is a way to resolve this issue?



Answer : A

When features in an application are disabled pending a login, it typically indicates those capabilities are controlled by the software's licensing system. Assigning (or activating) the proper license entitles the user to those premium features, restoring full functionality without unnecessary repair or reinstall steps.


Question 7

Which of the following file types would a desktop support technician most likely use to automate tasks for a Windows user log-in?



Answer : A

Batch files (.bat) are classic Windows script files that execute a series of command-line instructions. They can be linked to user logon events via Group Policy or the Startup folder to automate tasks (like mapping drives or launching applications) when a user signs in.


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Total 75 questions