What is used to update information in a configuration management database?
Answer : C
Which data storage type uses a non-hierarchical address space to store data?
Answer : B
Which mechanism restricts external users from accessing an organization's internal IT resources while still allowing the organization's application server to access internal IT resources?
Answer : A
Identify the strategy that uses layer-based approach to protect the cloud environment
Answer : D
What condition can result in the development of a "shadow IT" organization?
Answer : C
Which function collects information about competing service offerings?
Answer : B
What is a responsibility of the Service Manager role?
Answer : A