Exin ITSM20FB Exam Questions Instant Access

Question 1

What is the purpose of CobiTTM?

Ato provide a high level process model that organizes a broad range of IT activities

Bto provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool

Cto provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements

Dto provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks

Answer : D

Question 2

Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

ADocumentation should be kept at least five years for auditing purposes.

BDocumentation should be protected from damage due to IT related disasters.

CDocumentation should be stored at a central place and be only accessible via procedures

DDocumentation should refer to the requirements of ISO/EC 20000 for audit purposes.

Answer : B

Question 3

The service provider thinks that the service levels will not be met might a certain incident occur.

When will the customer be informed?

AAfter the breach

BBefore the breach

CDuring service reporting

DNever

Answer : B

Question 4

Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?

AAvailability Management

BFinancial Management for IT Services

CIT Service Continuity Management

DService Level Management

Answer : D

Question 5

Which of the following activities in the Problem Management process is related to the Change Management process?

Aidentifying Problems

Bclassifying Problems

Ccorrecting Problems

Dinvestigating a solution

Answer : C

Question 6

What defines Service Quality'?

AA series of activities that can be assessed in advance by a provider and customer

BAchieving a 99.999% continuous level of availability

CMeeting stated customer requirements and expectations

DProviding a cost-effective service

Answer : C

Question 7

What is the definition of IT Service Management?

AAn organization supping services to one or more customers

BBest practice guidance for operating services

CRequirements for delivering service based upon best practices

DSpecialized organizational capabilities providing value to customers

Answer : D

Exin IT Service Management Foundation Bridge ITSM20FB Exam Questions