Exin ITSM20FB Exam Practice Test Instant Access

Question 1

Input from other Service Management processes is required to keep the IT service continuity plan current. Which process has the most to contribute?

AChange management

BAvailability management

CFinancial management for IT services

DProblem management

Answer : A

Question 2

What is mandatory to define in the incident management procedures?

AThe escalation of incidents

BThe implementation of emergency changes

CThe recording of deficiencies in the configuration management database (CMDB)

DThe recording of problems

Answer : A

Question 3

One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

AChange Management

BConfiguration Management

CRelease Management

DService Desk

Answer : A

Question 4

What defines Service Quality'?

AA series of activities that can be assessed in advance by a provider and customer

BAchieving a 99.999% continuous level of availability

CMeeting stated customer requirements and expectations

DProviding a cost-effective service

Answer : C

Question 5

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

ACapacity management

BIncident management

CInformation security management

DRelease management

Answer : C

Question 6

Which process includes the responsibility of recovering the service as quickly as possible?

AAvailability Management

BIT Service Continuity Management

CIncident management

DProblem Management

Answer : C

Question 7

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

Aannually

Bmonthly

Conly when there is a business need to change the service

Dquarterly

Answer : A

Exin ITSM20FB IT Service Management Foundation Bridge Exam Practice Test