Exin ITSM20FB IT Service Management Foundation Bridge Exam Practice Test

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Total 78 questions
Question 1

What is the best definition of "Quality system"?



Answer : C


Question 2

What does Service Management aim to achieve?



Answer : C


Question 3

Which of the following activities in the Problem Management process is related to the Change Management process?



Answer : C


Question 4

Which process is responsible for registering the relationships within the IT infrastructure?



Answer : C


Question 5

What is a parameter for measuring progress relative to key objectives in an organization?



Answer : C


Question 6

What is the objective of the service reporting process?



Answer : C


Question 7

What is meant by the Urgency of an Incident?



Answer : A


Page:    1 / 14   
Total 78 questions