Exin ITSM20FB Exam Questions Instant Access

Question 1

A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered. What is the name of the document?

AService Catalog

BService Level Agreement (SLA)

CService Level Requirement

DUnderpinning Contract

Answer : A

Question 2

What is the purpose of CobiTTM?

Ato provide a high level process model that organizes a broad range of IT activities

Bto provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool

Cto provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements

Dto provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks

Answer : D

Question 3

When can the building and testing of a Change begin?

AAs soon as the impact analysis has been discussed by the members of the Change Advisory Board

BAs soon as there is a correct network plan for the change

CAs soon as the Request for Change (RFC) has been formally authorized

DAs soon as the Request for Change (RFC) has been classified

Answer : C

Question 4

What is a purpose of ISO/IEC 20000?

Ato promote the adoption of an integrated process approach

Bto promote the adoption of IT governance

Cto provide best practice guidance on IT Service Management

Dto provide best practice guidance on security management

Answer : A

Question 5

What is a best practice for Capacity Management?

AA Capacity plan documenting the actual performance and the expected requirements should be produced at least annually.

BDecisions about service provision should be based on cost effectiveness comparisons.

CThe resilience of the infrastructure components should be measured and included in the Capacity plan.

DThe Service Catalog should be maintained and kept up-to-date.

Answer : A

Question 6

What must be included in a well defined Process structure?

Aexpected results

Bfunctions

Cstatistical support

Dtimelines

Answer : A

Question 7

What is the objective of a Management System?

Ato define, agree, record and manage levels of services

Bto ensure that Key Performance Indicators (KPIs) are defined for all IT services

Cto ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality

Dto provide the policies and the framework that is needed for the effective management and implementation of all IT services

Answer : D

Exin IT Service Management Foundation Bridge ITSM20FB Exam Questions