Exin BCS Service Integration and Management Exam Practice Test

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Total 40 questions
Question 1

Which process manages escalations regarding the performance of a service provider?



Answer : D


Question 2

What is an objective of the Discovery and Strategy stage of the SIAM roadmap?



Answer : B


Question 3

The service desk for a particular SIAM ecosystem is provided by an internal service provider.

Who is responsible for managing the performance of the service desk against their service targets?



Answer : D


Question 4

What is the focus of the customer organization layer?



Answer : D


Question 5

In which SIAM roadmap stage are roles and responsibilities allocated?



Answer : B


Question 6

What is a mitigation for the risk of ineffective data segregation?



Answer : A


Question 7

How can ISO/IEC 20000 best be used during the execution of a SIAM roadmap?



Answer : C


Page:    1 / 14   
Total 40 questions