Exin SIAMF Exam Practice Test Instant Access

Question 1

What is an example of an end-to-end service measurement?

Aaverage availability of an application

Baverage call pickup time at the service desk (in seconds)

Cpercentage of service downtime related to failed changes

Dpercentage of SLA targets met by one of the external service providers

Answer : C

Question 2

What is the focus of the customer organization layer?

Adelivery

Bintegration

Coperation

Dstrategy

Answer : D

Question 3

A service provider wants to deploy a change that will affect the end-to-end service.

Who is responsible for confirming that the change has been evaluated for risk?

Achange management forum

Bintegrated change advisory board

Cservice owner

Dservice provider

Answer : B

Question 4

In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?

Acustomer organization

Blead supplier

Cprime vendor

Dservice integrator

Answer : A

Question 5

What is the challenge of a legacy contract not being fit for purpose?

Aaligning contractual requirements with the new SIAM model

Bbalancing the level of control against expected benefits

Cthe customer does not get what they expect

Dunderstanding the expected benefits and costs

Answer : A

Question 6

The development of an integrated process model is a critical part in the success of a SIAM implementation.

What approach should a service provider take when developing their process model for the SIAM implementation?

Aadapt and augment their own processes

Buse existing processes

Cuse the customer organization's processes

Duse the service integrator's processes

Answer : A

Question 7

Which process ensures that service performance meets agreed requirements?

Achange management

Bincident management

Cproject management

Dservice level management

Answer : D

Exin BCS Service Integration and Management SIAMF Exam Practice Test