Exin SIAMF Exam Practice Test Instant Access

Question 1

What generally results from a lack of trust between the customer organization and the service integrator?

Acustomer organization access to data may be reduced

Bduplication of roles and activities and micro-management

Creduction in the successful deployment of service patches and releases

DSIAM transition measures of success are not understood

Answer : B

Question 2

What is one of the activities of the Plan and Build Stage of the SIAM roadmap?

Adesign the detailed SIAM model

Bongoing organizational change management

Cproduce the outline business case

Dtransition to the approved SIAM model

Answer : A

Question 3

What is an example of an end-to-end service measurement?

Aaverage availability of an application

Baverage call pickup time at the service desk (in seconds)

Cpercentage of service downtime related to failed changes

Dpercentage of SLA targets met by one of the external service providers

Answer : C

Question 4

In which stage of the SIAM roadmap should an organization start to create their business case for SIAM?

ADiscovery and Strategy

BImplement

CPlan and Build

DRun and Improve

Answer : A

Question 5

What is a benefit of adopting SIAM for an organization?

ASIAM enables effective contracts between the service integrator and the service providers.

BSIAM makes service providers accountable for the end-to-end delivery of services.

CSIAM provides a single point of control for the integrated delivery of services.

DSIAM provides service providers with a tool to support their internal processes.

Answer : C

Question 6

What is a disadvantage of the hybrid service integrator structure?

AThe customer can inadvertently develop a long term dependency on the service integration partner.

BThe customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.

CThe high level of dependency on the service integrator adds risks to continuity.

DThe service integrator might be perceived to be biased, even if this is not the case.

Answer : C

Question 7

A customer organization has an internally sourced service integrator.

What is a responsibility of the customer organization's retained capabilities?

Adefining the roadmap for technology, data, and applications

Bmanaging end-to-end performance of the service providers

Cperforming day to day management of service provision

Dproviding service communications

Answer : A

Exin SIAMF BCS Service Integration and Management Exam Practice Test