Exin VERISME Exam Questions Instant Access

Question 1

What is the main reason VeriSM re-defines traditional service management?

AVeriSM divides service management within an organization into separate entities so all entities can work autonomously.

BVeriSM focuses on the big picture and does not provide practices for specific organizations.

CVeriSM incorporates new technologies and therefore helps IT departments with digital transformation.

DVeriSM regards the entire organization as the service provider with capabilities that work together.

Answer : D

Question 2

What is the last stage of team formation?

AAdjourning

BForming

CPerforming

DSetting-up

Answer : A

Question 3

What is covered by the activity Record in the Respond stage?

ACapture information

BDeliver results

CResolve the issue

DSource events

Answer : A

Question 4

Which is the objective of service measurement?

ATo demonstrate compliance with laws, regulations and contractual commitments

BTo enable service providers to manage the performance capabilities of underpinning service elements

CTo enable the consumer to understand the costs of providing the service

DTo quantify and qualify the results or outcomes provided by a service

Answer : D

Question 5

The Define stage of the VeriSM model produces a definition of what good service looks like.

During which process does this activity take place?

ACreate the service blueprint

BCreate the solution

CDefine consumer needs

DGather requirements

Answer : D

Question 6

What steps describe the high-level process for adapting the VeriSM model?

ADefine the stakeholders, select the processes, and implement them in the organization

BEstablish the principles, select a set of practices, create a responsive operating model

CInvestigate all practices in use, select the best set, and make these mandatory

DSelect the best management practice, focus thereon, and implement it step by step

Answer : B

Question 7

What is the name of the professional that should have both breadth and depth of knowledge?

AA-shaped professional

BI-shaped professional

CService management expert

DT-shaped professional

Answer : D

Exin VeriSM Essentials VERISME Exam Questions