Exin VERISME Exam Questions Instant Access

Question 1

Why is testing an important part of the Produce stage?

ATo define risk criteria and the risk appetite of an organization

BTo ensure that the product or service meets the requirements set

CTo ensure that the organization's requirements are in line with its strategy

DTo ensure an organization's architecture is appropriate

Answer : B

Question 2

What activity is part of the Provide stage?

ABuild

BDesign

CImprove

DTest

Answer : C

Question 3

The Define stage of the VeriSM model produces a definition of what good service looks like.

During which process does this activity take place?

ACreate the service blueprint

BCreate the solution

CDefine consumer needs

DGather requirements

Answer : D

Question 4

What is the key activity of a leader's role?

AFocus on results

BMinimize risk

CMotivate colleagues

DSet up priorities

Answer : C

Question 5

What is covered by the activity Record in the Respond stage?

ACapture information

BDeliver results

CResolve the issue

DSource events

Answer : A

Question 6

What is the most important element of creating a service culture?

AEmpowering the employees to make decisions on their own

BMeasuring the service culture in order to identify improvement ideas

CShowing the consumer that they are valued by actions ratherthantelling them

DTraining employees and managers in good service behavior

Answer : C

Question 7

What steps describe the high-level process for adapting the VeriSM model?

ADefine the stakeholders, select the processes, and implement them in the organization

BEstablish the principles, select a set of practices, create a responsive operating model

CInvestigate all practices in use, select the best set, and make these mandatory

DSelect the best management practice, focus thereon, and implement it step by step

Answer : B

Exin VeriSM Essentials VERISME Exam Questions