Exin VERISME Exam Questions Instant Access

Question 1

What is the third layer between consumer and provider in Service and Integration Management (SIAM)?

AService advocate

BService installer

CService integrator

DService manager

Answer : C

Question 2

What is the name of the professional that should have both breadth and depth of knowledge?

AA-shaped professional

BI-shaped professional

CService management expert

DT-shaped professional

Answer : D

Question 3

How does DevOps advance service management practices?

ADevOps advances service management practices by shifting them to the left, making them leaner.

BDevOps sets up the principles for service management practices.

CDevOps should be used only to develop new products and services.

DDevOps was established later than service management and therefore does not advance service management practices

Answer : A

Question 4

How can Agile be used to support service management?

AAgile cannot be used as it is a project management-only practice

BFor building products and services iteratively

CFor easy acceptance of all service management practices across the entire organization

DTo build all service management processes like traditional waterfall projects

Answer : B

Question 5

What is a key benefit of cloud?

AEnhanced internal communication

BIncreased quality of the infrastructure

CIncreased speed of infrastructure service

DReduced operating risks

Answer : D

Question 6

Successful expectation management depends on developing a clear vision of what is expected.

How can this clarity be achieved?

AEnsure that detailed SLA documentation is available

BReport achievement against agreed targets

CSet boundaries and provide a structure for delivery

DUnder-promise and over-deliver

Answer : C

Question 7

New technology has led to changes within organizations.

Which is one of these changes?

AServices are driven by stable management practices which discourage technology innovation.

BServices can be delivered from anywhere to anywhere.

CServices now undergo a more rigid functional change approach within organizations.

DServices that rely on traditional rigid management approaches are preferable to organizations.

Answer : B

Exin VeriSM Essentials VERISME Exam Questions