What is the name of the professional that should have both breadth and depth of knowledge?
Answer : D
What is one of the five components that should be considered in communication?
Answer : A
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?
Answer : C
Successful expectation management depends on developing a clear vision of what is expected.
How can this clarity be achieved?
Answer : C
What is the main reason VeriSM re-defines traditional service management?
Answer : D
What is a key benefit of cloud?
Answer : D
An organization wants to break out of fire-fighting mode and move to the proactive mode.
On which element(s) of the VeriSM model should the focus be first?
Answer : A