Exin VERISME Exam Practice Test Instant Access

Question 1

There is a challenge that teams may operate in silos.

What is a recommendation that management should do to overcome this challenge?

AImplement one-on-one meetings between team members

BProvide team-building activities for each team

CReward teams who achieve their goals ahead of target

DShare information on the organization's strategies

Answer : D

Question 2

Which is the objective of service measurement?

ATo demonstrate compliance with laws, regulations and contractual commitments

BTo enable service providers to manage the performance capabilities of underpinning service elements

CTo enable the consumer to understand the costs of providing the service

DTo quantify and qualify the results or outcomes provided by a service

Answer : D

Question 3

How can Agile be used to support service management?

AAgile cannot be used as it is a project management-only practice

BFor building products and services iteratively

CFor easy acceptance of all service management practices across the entire organization

DTo build all service management processes like traditional waterfall projects

Answer : B

Question 4

Following the deployment of a new product or service, the service provider will provide ongoing support in its use to consumers.

Which element of the VeriSM model describes this provision of support?

ADefine

BProduce

CProvide

DRespond

Answer : D

Question 5

How does DevOps advance service management practices?

ADevOps advances service management practices by shifting them to the left, making them leaner.

BDevOps sets up the principles for service management practices.

CDevOps should be used only to develop new products and services.

DDevOps was established later than service management and therefore does not advance service management practices

Answer : A

Question 6

How does continuous delivery positively impact change control processes?

AIt does not impact the change control processes.

BIt impacts the processes through automated testing facilities.

CIt impacts the processes through delivering more information.

DIt impacts the processes through less rigorous change control.

Answer : B

Question 7

What is the advantage of Robotic Process Automation (RPA) in service management processes?

ARPA automates tasks and therefore will always reduce headcount.

BRPA helps in enabling employees to perform more complex tasks.

CRPA increases the quality of the produced products as it automates tasks.

DRPA is a manufacturing technique which cannot be used effectively in service management.

Answer : B

Exin VeriSM Essentials VERISME Exam Practice Test