Exin VERISMF Exam Practice Test Instant Access

Question 1

Within the intricate framework of the VeriSM model, which specific element defines the array of management activities and practices essential for meeting governance requirements by establishing guardrails and boundaries?

AIs it encapsulated within the 'Define' element, delineating the initial stages of setting objectives and parameters for effective service management?

BDoes it reside within the 'Management Mesh,' the interconnected web of management practices and principles that underpin the VeriSM framework?

CIs it encompassed by the 'Produce' element, representing the tangible output and deliverables generated through the application of VeriSM principles?

DDoes it manifest within the realm of 'Service management principles,' outlining the foundational guidelines and tenets that shape service management within the VeriSM context?

Answer : D

Question 2

What are the key steps that constitute the high-level process for adapting the VeriSM model to an organization's specific context?

AIs it the sequential process of defining the stakeholders, selecting the applicable processes, and implementing them within the organization?

BDoes it involve the establishment of core principles, the selection of a tailored set of practices, and the creation of a flexible and adaptive operating model?

CIs it characterized by a comprehensive investigation of all practices in use, followed by the selection of the optimal set of practices, which are then mandated across the organization?

DDoes it entail the meticulous selection of the most suitable management practice, focusing on its gradual implementation, step by step, within the organization?

Answer : B

Question 3

What fundamentally distinguishes VeriSM from traditional IT service management approaches, setting it apart as a transformative framework?

ADoes VeriSM differentiate itself by segmenting service management into discrete entities within an organization, fostering autonomous functioning of these entities?

BDoes VeriSM stand out by adopting a holistic perspective that prioritizes the big picture, foregoing the provision of granular practices tailored to specific organizational contexts?

CIs VeriSM unique in its ability to seamlessly incorporate and adapt to new technologies, thereby facilitating the digital transformation initiatives of IT departments?

DDoes VeriSM fundamentally redefine service management by regarding the entire organization as the service provider, with interlinked capabilities working in concert?

Answer : D

Question 4

While the construction of the Management Mesh is contingent upon a thorough understanding of organizational governance and service management principles, what additional element must be developed prior to building the Mesh?

AShould organizations first embark on the meticulous creation of design specifications, outlining the intricate architecture and structure of the Management Mesh?

BIs it essential to lay the foundation through the formulation of operational plans, detailing the day-to-day execution and functioning of the Management Mesh?

CDoes the journey towards building the Mesh commence with the establishment of robust strategic plans that articulate the long-term objectives and vision guiding its deployment?

DMust organizations initiate the process by crafting comprehensive tactical plans that detail the specific actions and initiatives required for the effective construction and sustenance of the Management Mesh?

Answer : A

Question 5

Emotional intelligence encompasses two primary competencies: personal and social. Which two specific skills are encompassed within the domain of social competence?

AWithin the purview of social competence, do the two integral skills involve actively engaging in and becoming a part of social groups while fostering effective communication within them?

BDoes the domain of social competence encompass a profound understanding of social media platforms and their potential influences on individuals or situations?

CIn the context of emotional intelligence, does social competence revolve around the adept management of social awareness and the effective orchestration of relationships within various social settings?

DDoes the domain of social competence extend to managing and curating social content, as well as employing specific social techniques for interpersonal interactions?

Answer : C

Question 6

Within the Lean methodology, distinct types of waste are identified and classified. What specific type of waste is described as "producing at levels of quality that exceed the requirements and expectations of the customer"?

AIs it best encapsulated by the concept of 'Inventory,' representing the surplus accumulation of goods or services beyond immediate demand?

BDoes it align with the concept of 'Overdelivering,' where the output surpasses the customer's needs and specifications?

CIs it accurately characterized as 'Overprocessing,' involving excessive and unnecessary steps or efforts in the production process?

DDoes it correspond to the notion of 'Overproduction,' signifying the creation of goods or services beyond what is immediately required?

Answer : C

Question 7

Why is the "Shadow Behavior" concept relevant in service management?

AIt emphasizes the importance of hierarchical leadership.

BIt promotes transparency in service delivery.

CIt warns against implementing solutions without proper approval.

DIt encourages constant monitoring of IT services.

Answer : C

Exin VERISMF VeriSM Foundation Exam Practice Test