GAQM Certified Information Technology Manager Exam CITM-001 CITM Exam Practice Test

Answer : A, B, E

Application software is a type of computer program that performs a specific personal, educational, or business function. It is designed to help users perform an activity or solve a problem. Application software can be classified into two basic categories: general-purpose and specific-purpose. General-purpose application software can be used for a variety of tasks, such as word processing, web browsing, or image editing.Specific-purpose application software is tailored for a particular domain, such as accounting, engineering, or gaming12

According to these definitions, Adobe Photoshop, Internet Explorer, and Microsoft Word are examples of application software. Adobe Photoshop is an image editing software that allows users to create and modify digital images. Internet Explorer is a web browser software that enables users to access and view web pages. Microsoft Word is a word processor software that allows users to create and edit text documents. All these software are designed to help users perform specific tasks and are independent of the operating system or hardware.

On the other hand, Linux and Unix are not examples of application software. They are examples of system software, which is a type of computer program that controls and manages the operation of the computer and its peripherals. System software includes operating systems, device drivers, firmware, and utilities. Operating systems, such as Linux and Unix, are system software that provide the basic functions and services for running other software and applications. They are responsible for managing the hardware resources, such as memory, CPU, disk, and network, and providing the user interface, such as command-line or graphical.System software is essential for the functioning of the computer and is usually pre-installed or embedded in the computer123Reference:1:Application software | Definition, Examples, & Facts | Britannica,2:What is Application Software? App Software Examples and Basics - Quickbase,3:Application software - Wikipedia

Answer : A, B

Structured design and object-oriented design are two common approaches to design a system. Structured design is a method of breaking down a system into smaller and simpler modules, which can be independently created and tested. Structured design follows a top-down approach, where the system is divided into sub-systems, and then into modules, until the desired level of detail is reached. Structured design is suitable for systems that have well-defined inputs and outputs, and a clear hierarchy of functions. Object-oriented design is a method of modeling a system as a collection of objects, which have attributes and behaviors. Object-oriented design follows a bottom-up approach, where the system is built from reusable and interchangeable components, called classes. Object-oriented design is suitable for systems that have complex interactions, dynamic behavior, and multiple inheritance. Functional design and organizational design are not considered to design a system, but rather to describe the system's purpose and structure. Functional design is a process of defining the functions and processes that the system performs, and how they relate to each other. Functional design focuses on the what and why of the system, rather than the how. Organizational design is a process of defining the roles and responsibilities of the people and units involved in the system, and how they communicate and coordinate with each other. Organizational design focuses on the who and where of the system, rather than the how.Reference:Structured Design - an overview | ScienceDirect Topics,Object-Oriented Design - an overview | ScienceDirect Topics,Functional Design - an overview | ScienceDirect Topics, [Organizational Design - an overview | ScienceDirect Topics]

Answer : A

The second step in System Analysis is to conduct a feasibility study, which is an assessment of the technical, economic, legal, operational, and schedule aspects of the proposed system. A feasibility study helps to determine whether the system is viable, beneficial, and achievable within the given constraints and resources.A feasibility study also helps to identify the risks, costs, benefits, and alternatives of the system.Reference:1,2,3

1: Certified IT Manager (CITM) Course Outline, EPI-AP, page 92: System Analysis vs System Design - What are the Differences?, GeeksforGeeks, section ''Differences between System Analysis and System Design''3: Step Response of Second Order System - Online Tutorials Library, TutorialsPoint, section ''Follow these steps to get the response (output) of the second order system in the time domain.''

Answer : A

Managers today make Information Technology an integral part of their jobs because IT plays a fundamental role in both the structure and control of the modern business. IT enables managers to perform various tasks such as planning, organizing, leading, and controlling more efficiently and effectively. IT also helps managers to communicate, coordinate, and collaborate with internal and external stakeholders, as well as to access, analyze, and interpret information for decision making. IT also supports innovation, creativity, and competitiveness in the dynamic and globalized environment.Therefore, managers need to have an excellent grasp of the functionality, capabilities, and effects of the technology that they implement and manage.Reference: https://www.exin.com/business-service-management/exin-epi-it-management/certified-information-technology-manager/

https://aibm.us/certified-it-manager-citm/

Answer : A

Explicit knowledge is the type of knowledge that can be easily articulated, expressed, and recorded in the form of text, number, symbol, code, formula, or musical note. It is the knowledge that is based on facts, data, and rules that can be shared and communicated.Examples of explicit knowledge are company policies, process documents, research reports, etc12345Reference:

1: Different Types of Knowledge: Implicit, Tacit, and Explicit | Bloomfire

2: Tacit Knowledge Vs. Explicit Knowledge - Association for Intelligent Information Management

3: Tacit Knowledge: Definition, Examples, and Importance - Helpjuice

4: Explicit Knowledge: Definition, Examples, and Methods - Document360

5: Difference Between Explicit Knowledge and Tacit Knowledge - Key Differences

Answer : B

Systems analysis is the second step in the Systems Design Life Cycle (SDLC), which is a process for planning, creating, testing, and deploying an information system. Systems analysis involves gathering and analyzing the requirements of the system, such as the user needs, the business objectives, and the functional specifications. Systems analysis also involves modeling the system using various techniques, such as data flow diagrams, entity-relationship diagrams, and use case diagrams. Systems analysis helps to define the scope and boundaries of the system, as well as the inputs, outputs, processes, and data structures.Systems analysis is essential for ensuring that the system design meets the expectations and needs of the stakeholders.Reference:1,2,3,4

https://www.geeksforgeeks.org/system-design-life-cycle-phases-models-and-use-cases/

https://www.geeksforgeeks.org/system-development-life-cycle/

Answer : A

Tangible costs are those that can be easily quantified and measured, such as direct expenses or physical assets. However, in some cases, tangible costs savings can be difficult to estimate because they depend on various factors, such as the expected life cycle of the asset, the depreciation rate, the maintenance costs, the opportunity costs, and the market conditions. For example, if a company invests in a new production machine, the tangible cost savings would be the difference between the cost of the old machine and the cost of the new machine, plus the additional benefits of the new machine, such as higher output, lower energy consumption, and improved quality. However, these benefits may not be easy to measure or predict, especially in the long term. Therefore, tangible costs savings can be difficult to estimate in some cases.Reference:Tangible Cost: Meaning and Difference From Intangible Costs - Investopedia,What Are Tangible Costs? (Plus Why They Matter and Examples) | Indeed.com,Intangible Cost vs. Tangible Cost - What's the Difference? | This vs. That,Project tangible and intangible benefits - Twproject: project management software