GAQM Certified Information Technology Manager Exam CITM-001 CITM Exam Questions

Answer : B, D, E

When deciding on system alternatives, the IT manager has to consider the following points1:

Technological feasibility: The IT manager has to assess whether the proposed system can be implemented with the available technology, resources, and skills. The IT manager has to evaluate the technical risks, challenges, and benefits of each alternative.

Organizational impact: The IT manager has to analyze how the proposed system will affect the organization's structure, culture, processes, and performance. The IT manager has to consider the stakeholders' needs, expectations, and resistance to change. The IT manager has to ensure that the system aligns with the organization's vision, mission, and goals.

Financial constraints: The IT manager has to estimate the costs and benefits of each alternative, including the initial investment, operating expenses, maintenance costs, and return on investment. The IT manager has to compare the alternatives based on their financial viability and value for money.The IT manager has to secure the necessary funding and budget for the system.Reference:1: EXIN EPI Certified Information Technology Manager, Module 6: IT Project Management, Section 6.3: System Analysis and Design, Page 6-11.

Answer : B

Interviews are a user-oriented design technique that allows the systems analyst to spend a great deal of time with the users, understanding their needs, preferences, expectations, and problems. Interviews can be structured, semi-structured, or unstructured, depending on the level of flexibility and depth required. Interviews can provide rich and detailed insights into the users' context, goals, tasks, and pain points, as well as their feedback and suggestions for improvement. Interviews can also help to establish rapport and trust between the systems analyst and the users, which can facilitate the design process and user acceptance.Reference:User-Centered Design Basics | Usability.gov,User-centered design: Definition, examples, and tips

Answer : B

evelopment, testing, installation, and maintenance12The installation stage is the sixth and final stage of the SDLC, where the system is deployed to the target environment and made available to the end users. This stage involves activities such as hardware and software installation, configuration, data migration, user training, and documentation.The installation stage ensures that the system is functional, secure, and meets the user expectations34Reference:1: Systems development life cycle - Wikipedia2: System Design Life Cycle | SDLC (Design) - GeeksforGeeks3: System Design Life Cycle | SDLC (Design)4: System Development Life Cycle - GeeksforGeeks

Answer : C

A client-server environment is a type of distributed system that divides the application logic into three layers: presentation, application, and data. The presentation layer is responsible for the user interface and interaction, the application layer contains the business logic and functionality, and the data layer manages the storage and retrieval of data.Each layer can run on a different machine or server, allowing for scalability, modularity, and security1234Reference:

1: Client Server Architecture: Types, Examples, & Benefits

2: Client-Server Model - GeeksforGeeks

3: What is Three-Tier Architecture | IBM

4: Figure 1. The Client/Server Computing Environment - IBM

Answer : C

According to the CITM course outline1, there are five data collection techniques that are commonly used in business analytics. They are:

Observations: This technique involves watching and recording the behavior, actions, or events of interest. Observations can be either direct or indirect, structured or unstructured, participant or non-participant.

Interviews: This technique involves asking questions to individuals or groups of people who have relevant knowledge or experience on the topic. Interviews can be either structured, semi-structured, or unstructured, depending on the level of flexibility and standardization of the questions.

Surveys: This technique involves administering a set of questions to a sample of respondents who represent the population of interest. Surveys can be either quantitative or qualitative, depending on the type and scale of the questions.

Focus groups: This technique involves gathering a small group of people who share some common characteristics or opinions on the topic and facilitating a discussion among them. Focus groups can be used to explore attitudes, perceptions, feelings, or preferences of the participants.

Documents: This technique involves reviewing and analyzing existing documents or records that are relevant to the topic. Documents can be either primary or secondary, depending on the source and authenticity of the information.

1: 7 Data Collection Methods and Techniques | SafetyCulture

2: CITM 500 Data and Information Management | The Chang School of Continuing Education - Toronto Metropolitan University

3: Data Collection Methods | Step-by-Step Guide & Examples - Scribbr

4: Data Collection - Methods Types and Examples - Research Method

Answer : A

Tangible costs are those that can be easily quantified and measured, such as direct expenses or physical assets. However, in some cases, tangible costs savings can be difficult to estimate because they depend on various factors, such as the expected life cycle of the asset, the depreciation rate, the maintenance costs, the opportunity costs, and the market conditions. For example, if a company invests in a new production machine, the tangible cost savings would be the difference between the cost of the old machine and the cost of the new machine, plus the additional benefits of the new machine, such as higher output, lower energy consumption, and improved quality. However, these benefits may not be easy to measure or predict, especially in the long term. Therefore, tangible costs savings can be difficult to estimate in some cases.Reference:Tangible Cost: Meaning and Difference From Intangible Costs - Investopedia,What Are Tangible Costs? (Plus Why They Matter and Examples) | Indeed.com,Intangible Cost vs. Tangible Cost - What's the Difference? | This vs. That,Project tangible and intangible benefits - Twproject: project management software

Answer : A

Whatsup is an application software that allows users to send text messages, voice messages, make voice and video calls, and share images, documents, user locations, and other media. Whatsup is a cross-platform instant messaging subscription because it works on different operating systems such as Android, iOS, Windows Phone, and KaiOS, and it requires users to pay a yearly fee after the first year of use. Whatsup uses the user's phone number as the primary identifier and encrypts all communication end-to-end.Reference:Whatsup - Wikipedia,Whatsup FAQ - About Whatsup,Whatsup FAQ - How to verify your number,Whatsup FAQ - How to access your messages and media.