What would you select from the Performance menu to view real-time statistics for all active campaigns?
What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?
Answer : C
Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
Which definition matches the After Call Work option Mandatory, Discretionary?
Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?
Answer : A
Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)