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Total 60 questions
What would you select from the Performance menu to view real-time statistics for all active campaigns?
Answer : C
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
Answer : A, C
Which of the following components can be added to scripts? (Choose all that applies.)
Answer : B, D, E, F
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
Answer : D
Which ACD routing method routes interaction to the next available agent?
Answer : B