Genesys GCP-GC-ADM Exam Practice Test Instant Access

Question 1

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

AThe group is in the wrong Organization

BGroup chat is only available to administrators

CThe group is set to members only and they are not members of the group

DThe group is set to public

Answer : A

Question 2

Which definition matches the After Call Work option Mandatory, Time-boxed?

AThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

BThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

CThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

DThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Answer : B

https://help.mypurecloud.com/articles/configure-call-work-settings/

Question 3

Put the steps below in the correct order to successfully complete the Calibration process:

1. Evaluate the interactions

2. Discuss the calibration results

3. Record interactions based on Policies

4. Take action on calibration results

5. Select and assign interactions for calibration

A3, 5, 4, 2, 1

B3, 5, 1, 4, 2

C3, 5, 1, 2, 4

D3, 4, 5, 2, 1

Answer : C

Question 4

Select the applicable options for Genesys Cloud Architect. (Choose three.)

APlay pre-recorded messages

BConvert text to speech

CConfigure queues

DConfigure skills

EReceive and route calls

Answer : A, B, C

Question 5

Which option provides the ability for an email interaction to be interrupted by voice?

AAdmin>Contact Center>Utilization

BAdmin>Contact Center>ACD Skills

CAdmin>Routing>Emergencies

DAdmin>Routing>Disconnect Interactions

Answer : A

Question 6

What would you select from the Performance menu to view real-time statistics for all active campaigns?

AScripts

BCampaign Management

COutbound Campaigns

DSchedules

Answer : C

https://help.mypurecloud.com/articles/outbound-campaign-details-view/

Question 7

Where are Genesys Cloud call recordings stored?

ARecording Management

BCloud

CWeb Service

DAWS Cloud

Answer : B

https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

Genesys Cloud Certified Professional - Contact Center Admin GCP-GC-ADM Exam Practice Test