Genesys Cloud Certified Professional - Contact Center Admin Exam Practice Test

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Total 60 questions

Question 1

What would you select from the Performance menu to view real-time statistics for all active campaigns?

Answer : C

Question 2

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

Answer : A, C

Question 3

Which of the following components can be added to scripts? (Choose all that applies.)

Answer : B, D, E, F

Question 4

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

Answer : D

Question 5

Which ACD routing method routes interaction to the next available agent?

Answer : B

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Total 60 questions