Genesys GCP-GC-ADM Exam Questions Instant Access

Question 1

Which option provides the ability for an email interaction to be interrupted by voice?

AAdmin>Contact Center>Utilization

BAdmin>Contact Center>ACD Skills

CAdmin>Routing>Emergencies

DAdmin>Routing>Disconnect Interactions

Answer : A

Question 2

Why are skills and languages configured separately?

ASo that skills can have a more granular competency rating than languages

BSo that an agent with a skill can receive an interaction regardless of the language requirement

CSo that an agent with a language capability can receive an interaction regardless of the skill requirement

DSkills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

Answer : C

https://help.mypurecloud.com/articles/assign-remove-skills-user/

Question 3

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

ATrue

BFalse

Answer : B

https://help.mypurecloud.com/articles/configure-a-group-phone-number/

Question 4

Call Recording is enabled in .

AAdmin > Telephony

BAdmin > Quality

CAdmin > Contact Center

Answer : A

Question 5

What is a DNC list?

AA DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

BA DNC list is another name for a contact list.

CA DNC list is a table containing high-priority numbers that should be dialed using preview mode.

DA DNC list is a table containing phone numbers that a campaign should never dial.

Answer : C

Question 6

What are callable time sets?

ACallable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.

BCallable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.

CCallable Time Sets provide a way to define your own time zones to associate with a campaign.

DCallable Time Sets are used to define when a campaign starts and stops.

Answer : D

https://help.mypurecloud.com/articles/create-callable-times-entry/

Question 7

Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

AReports

BDynamic Views

CDashboard

DInteraction

Answer : A, C, D

Genesys Cloud Certified Professional - Contact Center Admin GCP-GC-ADM Exam Questions