Genesys GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Admin Exam Practice Test

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Total 60 questions
Question 1

What would you select from the Performance menu to view real-time statistics for all active campaigns?



Question 2

What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?



Answer : C


Question 3

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)



Question 4

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?



Question 5

Which definition matches the After Call Work option Mandatory, Discretionary?



Question 6

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?



Answer : A


Question 7

Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)



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Total 60 questions