Genesys GCP-GC-ADM Exam Questions Instant Access

Question 1

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

ALanguages

BMedians

CSkills

DIndex Ratings

EKnowledge levels

Answer : C, E

Question 2

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

AInternet Explorer

BFirefox

CChrome

DSafari

EOpera

FAvant

Answer : B, C

https://help.mypurecloud.com/articles/genesys-cloud-requirements/

Question 3

What is a critical

ACritical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.

BCritical Questions are Questions that the agent must answer.

CCritical Questions are multiple choice Questions that have a higher weight than non-critical Questions.

DIf answered ''No'', critical Questions will result in an evaluation score of zero for the interaction.

Answer : A

Question 4

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

ABlank Script

BDefault Callback Script

CDefault Inbound Script

DDefault Outbound Script

ECollection Script Template

FSales Script Template

Answer : E, F

Question 5

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

AContact lists must contain the home phone number and first and last name fields, at a minimum

BContact lists are read-only and cannot be updated by the agents

CA contact list can have its own unique structure, including an arbitrary number of phone number types

DEach campaign can have its own contact list, or contact lists can be shared among campaigns

ETo use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Answer : C, D, E

Question 6

Select the types of scheduling available in Genesys Cloud. (Choose two.)

AManual Scheduling

BLoad based Scheduling

CAutomated Scheduling

DAll of the above

Answer : B, C

Question 7

What is a DNC list?

AA DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

BA DNC list is another name for a contact list.

CA DNC list is a table containing high-priority numbers that should be dialed using preview mode.

DA DNC list is a table containing phone numbers that a campaign should never dial.

Answer : C

Genesys Cloud Certified Professional - Contact Center Admin GCP-GC-ADM Exam Questions