Genesys GCP-GC-ADM Exam Practice Test Instant Access

Question 1

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

AReports

BPerformance>Agents

CAdmin>Contact Center

DAdmin>Quality

Answer : D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

Question 2

What would you select from the Performance menu to view real-time statistics for all active campaigns?

AScripts

BCampaign Management

COutbound Campaigns

DSchedules

Answer : C

https://help.mypurecloud.com/articles/outbound-campaign-details-view/

Question 3

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

AThe group is in the wrong Organization

BGroup chat is only available to administrators

CThe group is set to members only and they are not members of the group

DThe group is set to public

Answer : A

Question 4

What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

ADialog boxes

BScripts

CToast pop-ups

DIVR prompts

Answer : B

Question 5

Where are Genesys Cloud call recordings stored?

ARecording Management

BCloud

CWeb Service

DAWS Cloud

Answer : B

https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

Question 6

Why are skills and languages configured separately?

ASo that skills can have a more granular competency rating than languages

BSo that an agent with a skill can receive an interaction regardless of the language requirement

CSo that an agent with a language capability can receive an interaction regardless of the skill requirement

DSkills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

Answer : C

https://help.mypurecloud.com/articles/assign-remove-skills-user/

Question 7

What is a DNC list?

AA DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

BA DNC list is another name for a contact list.

CA DNC list is a table containing high-priority numbers that should be dialed using preview mode.

DA DNC list is a table containing phone numbers that a campaign should never dial.

Answer : C

Genesys Cloud Certified Professional - Contact Center Admin Exam Practice Test