Genesys GCP-GC-IMP Exam Questions Instant Access

Question 1

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

AActivity

BChat Icon

CDocuments

DAdmin

Answer : C

Question 2

When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

AIt should be connected to a different network segment that has access to your company intranet.

BIt should be connected to a network segment that has outbound access to the public Internet.

CIt should be connected to the same network segment that the Bridge server is on.

Answer : B

Question 3

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

APublic Interface Services

BCore Services

CCommunication Services

DApplication Services

Answer : B

Question 4

You must work closely with before completing configurations for external SIP trunks.

AGenesys

BThe Resource Center

CYour carrier

DYour designated contact

Answer : C

Question 5

Where should the WAN interface of the Edge appliance connect?

AA network segment that is not accessible to the public Internet.

BA network segment that has access to your internal LAN.

CA network segment connected directly to Customer Care.

DA network segment that has outbound access to the public Internet.

Answer : D

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Question 6

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

AAdd meaningful tags to the document.

BAdd a priority of ''high'' to this document.

CMake sure you name the document in a way that is easy to search for.

DNumber the documents in such a way that this one appears at the top of the list.

Answer : A

Question 7

How many categories of routing are there in a Call Route under the Call Routing page?

Answer : D

Genesys Cloud Certified Professional - Implementation GCP-GC-IMP Exam Questions