Genesys GCP-GC-IMP Exam Practice Test Instant Access

Question 1

What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

ABlackberry OS

BIOS

CWindows 10 mobile

DEOS

EAndroid

Answer : B, E

Question 2

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

AResend the invite.

BAdd John to Genesys Cloud again so that a new invitation will be generated.

CSubmit a ticket to Genesys Cloud support.

DReset John's password and let him know the password to log in with.

ETell John to be patient and wait for the email to arrive.

Answer : A, B

Question 3

How many types of Genesys Cloud Contact Center Licenses are available?

Answer : C

Question 4

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

AIn the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

BIn the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

CIn the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

DIn the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

Answer : D

Question 5

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

AYes

BNo

Answer : A

Question 6

What is the maximum file size that a user can upload into Genesys Cloud Documents?

A10 MB

B100 MB

C2 GB

DNo Limit

Answer : C

Question 7

You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

AWorkspaces

BPeople

CQueues

DGroups