Genesys GCP-GC-IMP Exam Questions Instant Access

Question 1

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

APublic Interface Services

BCore Services

CCommunication Services

DApplication Services

Answer : B

Question 2

Instant messaging costs are significantly less than long-distance phone conversations.

ATrue

BFalse

Answer : A

Question 3

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

AResend the invite.

BAdd John to Genesys Cloud again so that a new invitation will be generated.

CSubmit a ticket to Genesys Cloud support.

DReset John's password and let him know the password to log in with.

ETell John to be patient and wait for the email to arrive.

Answer : A, B

Question 4

How many types of Genesys Cloud Contact Center Licenses are available?

Answer : C

Question 5

Which statement is true regarding chat rooms in Genesys Cloud?

ANotifications can be turned off per room.

BThere is a maximum of 50 users to a room.

CYou must have the room_user permission to use rooms.

DAdministrators assign people to rooms.

Answer : A

Question 6

You can add more than one outbound route to the contact center.

ATrue

BFalse

Answer : A

Question 7

When creating an external trunk, what protocol(s) can be selected? (Choose three.)

AThe default protocol

BTCP

CTLS

DSIP

EUDP

Answer : B, C, E

Genesys Cloud Certified Professional - Implementation GCP-GC-IMP Exam Questions