Genesys GCP-GC-IMP Exam Practice Test Instant Access

Question 1

Where can you find people in your organization and add external contacts to the organization?

ADocuments

BActivity

CDirectory

DLocation

Answer : C

Question 2

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

AYes

BNo

Answer : A

Question 3

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

AActivity

BChat Icon

CDocuments

DAdmin

Answer : C

Question 4

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

AExternal trunk

BNetwork interface trunk

CWebRTC phone trunk

DSIP phone trunk

Answer : A

Question 5

How do you represent your organization when you contact the Genesys Cloud support team?

AOrganization ID

BCompany Name

CAgent Name

DID

Answer : A

Question 6

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

AUse the built-in Dialpad.

BUse the Make Call button.

CUse the Call History.

DUse the .NET Client.

Answer : A, C

Question 7

Which feature is used to share a document of size 1 GB size through chat?

AAttach Button

BWorkspace sharable link

CDrag and Drop

DAdd web links

Answer : B

Genesys GCP-GC-IMP Genesys Cloud Certified Professional - Implementation Exam Practice Test