Genesys GCP-GC-IMP Exam Practice Test Instant Access

Question 1

You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

AOther participants must also click on the Open video call icon.

BAll participants must click on the Join button in the video chat view.

CAll participants, except the initiator, must click on the Join button in the chat view.

DParticipants automatically placed in the video chat when clicking on the chat room.

Answer : B

Question 2

Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

AYou must know what groups to create for the new location.

BYou must have images of all the users located at the new location.

CYou must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

DYou must have the basic profile data for the users at the new location.

EYou must have Admin rights for Genesys Cloud

Answer : C, E

Question 3

What is the maximum file size that a user can upload into Genesys Cloud Documents?

A10 MB

B100 MB

C2 GB

DNo Limit

Answer : C

Question 4

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

ASearches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

BThe education information can be verified against the human resources database.

CThe profile information can be used to keep LinkedIn information updated.

DWhen employees have free time, they can review biographies of their peers.

Answer : A

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.

Question 5

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

AAdd meaningful tags to the document.

BAdd a priority of ''high'' to this document.

CMake sure you name the document in a way that is easy to search for.

DNumber the documents in such a way that this one appears at the top of the list.

Answer : A

Question 6

Where can you find people in your organization and add external contacts to the organization?

ADocuments

BActivity

CDirectory

DLocation

Answer : C

Question 7

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

AThe phone model

BThe Base Settings

CThe phone name

DThe Hardware ID (MAC address)

Answer : D

Genesys GCP-GC-IMP Genesys Cloud Certified Professional - Implementation Exam Practice Test