Genesys GCP-GC-IMP Exam Questions Instant Access

Question 1

How do you represent your organization when you contact the Genesys Cloud support team?

AOrganization ID

BCompany Name

CAgent Name

DID

Answer : A

Question 2

Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

AYou must know what groups to create for the new location.

BYou must have images of all the users located at the new location.

CYou must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

DYou must have the basic profile data for the users at the new location.

EYou must have Admin rights for Genesys Cloud

Answer : C, E

Question 3

What type of trunk would you configure to connect to AudioCodes phones?

AWebRTC phone trunk

BPhone trunk

CExternal trunk

DNetwork interface trunk

Answer : B

Question 4

What are two methods for creating a conference call in Genesys Cloud?

AWith multiple active calls, click and drag an unselected call onto the previously selected call details.

BClick the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

CClick the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

DHave all attendees call you. When all calls are active, click the Start Conference button.

Answer : B

Question 5

To assign extensions to users, you must first

ACreate a pool of extensions.

BBuy the extension number from the carrier.

CAdd the extension to the dial plan.

DAssign the extension to the user's phone.

Answer : A

Question 6

You can select multiple files to upload into a workspace in the Documents feature.

ATrue

BFalse

Answer : A

Question 7

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

AAdd meaningful tags to the document.

BAdd a priority of ''high'' to this document.

CMake sure you name the document in a way that is easy to search for.

DNumber the documents in such a way that this one appears at the top of the list.

Answer : A

Genesys Cloud Certified Professional - Implementation GCP-GC-IMP Exam Questions