Genesys GCP-GC-IMP Exam Questions Instant Access

Question 1

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

AResend the invite.

BAdd John to Genesys Cloud again so that a new invitation will be generated.

CSubmit a ticket to Genesys Cloud support.

DReset John's password and let him know the password to log in with.

ETell John to be patient and wait for the email to arrive.

Answer : A, B

Question 2

What type of trunk would you configure to connect to AudioCodes phones?

AWebRTC phone trunk

BPhone trunk

CExternal trunk

DNetwork interface trunk

Answer : B

Question 3

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

ASearches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

BThe education information can be verified against the human resources database.

CThe profile information can be used to keep LinkedIn information updated.

DWhen employees have free time, they can review biographies of their peers.

Answer : A

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.

Question 4

Which button would you click to mute yourself when on a call?

AMicrophone

BVertical bars

CDialpad

DDrop-down arrow

EPhone with down arrow

Answer : A

Question 5

Instant messaging costs are significantly less than long-distance phone conversations.

ATrue

BFalse

Answer : A

Question 6

Which statements are true regarding the role of Designated Contacts? (Choose three.)

ADesignated Contacts provide the first level of support for their organization.

BDesignated Contacts must report any issues to support immediately and let support determine where the issue lies.

CDesignated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

DDesignated Contacts are the only people within an organization with access to the Resource Center.

EDesignated Contacts are the only people within the organization who may contact and work with support.

Answer : A, C, E

Question 7

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

AManaged IP Phones

BIP Phone Templates

CBase Settings

DDefault Station configuration

Answer : C

Genesys Cloud Certified Professional - Implementation GCP-GC-IMP Exam Questions