Genesys GCP-GC-IMP Exam Questions Instant Access

Question 1

Which of the following statements are true? (Choose two.)

AYou can view both protocol and media capture logs.

BYou cannot view either type of log file.

CYou can view protocol capture logs but not media capture logs.

DMedia capture logs can be read only with the support of customer care.

Answer : C, D

Question 2

What additional functionality does Communicate brings to Genesys Cloud?

AKnowledge base features, such as FAQs and Communities.

BUnified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

CCall center features such as ACD and scripting.

DDirectory capabilities, such as advanced search, profiles, and keyword searching.

Answer : B

Question 3

You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

AWorkspaces

BPeople

CQueues

DGroups

Answer : A

Question 4

To assign extensions to users, you must first

ACreate a pool of extensions.

BBuy the extension number from the carrier.

CAdd the extension to the dial plan.

DAssign the extension to the user's phone.

Answer : A

Question 5

Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

AYou must know what groups to create for the new location.

BYou must have images of all the users located at the new location.

CYou must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

DYou must have the basic profile data for the users at the new location.

EYou must have Admin rights for Genesys Cloud

Answer : C, E

Question 6

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

AYes

BNo

Answer : A

Question 7

Where should the WAN interface of the Edge appliance connect?

AA network segment that is not accessible to the public Internet.

BA network segment that has access to your internal LAN.

CA network segment connected directly to Customer Care.

DA network segment that has outbound access to the public Internet.

Answer : D

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Genesys Cloud Certified Professional - Implementation GCP-GC-IMP Exam Questions