Genesys GCP-GC-REP Exam Questions Instant Access

Question 1

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for

A14 days

B90 days

C7 days

D30 days

Answer : A

Question 2

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

AOffer

BAnswer%

CService Level%

DASA

EAvg Handler

FAvg Wait

GHold

HTransfer

Answer : A, B, C, D, F

Question 3

Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

AAgents Wrap-Up Interval Detail

BAgents Schedule Detail

CAgents Wrap-Up Detail

DAgents Interactions Detail

Answer : C

Question 4

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

AYes

BNo

Answer : A

Question 5

What is the time interval for tracking metrics in Genesys Cloud?

A20 mins

B30 mins

C40 mins

D10 mins

Answer : B

Question 6

Which of the following statements are true? (Choose three.)

AA queue report only counts interactions handled by an agent.

BAn Abandon is an interaction that disconnects before an agent handles it.

CAn agent-based report counts any interactions an agent worked with.

DEach report contains a pre-defined set of metrics.

EReports can be created and then configured.

Answer : B, D, E

Question 7

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

AGenesys Cloud Admin

BGenesys Cloud User

CGenesys Cloud Reporting

DGenesys Cloud Supervisor

Answer : C

Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP Exam Questions