Genesys GCP-GC-REP Exam Questions Instant Access

Question 1

What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?

AAvailable

BBusy

CAway

DBreak

Answer : D

Question 2

Your customizations in the interaction view remain in effect even if you leave and return to the view.

ATrue

BFalse

Answer : A

Question 3

After the report gets deleted, you can download it from the archived list.

ATrue

BFalse

Answer : B

Question 4

Which definition matches the performance and activity views for Queues?

AUsed to monitor real-time contact center metrics.

BUsed to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CUsed to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

DUsed to view historical data only.

EUsed to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer : E

Question 5

Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

AAgents Wrap-Up Interval Detail

BAgents Schedule Detail

CAgents Wrap-Up Detail

DAgents Interactions Detail

Answer : C

Question 6

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

AOffer

BAnswer%

CService Level%

DASA

EAvg Handler

FAvg Wait

GHold

HTransfer

Answer : A, B, C, D, F

Question 7

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

AResource Center

BGoogle

CContact Center User Manual

DCIC Data Dictionary

Answer : A

Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP Exam Questions