Genesys GCP-GC-REP Exam Practice Test Instant Access

Question 1

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

AAgents

BQueues Activity

CSkills Performance

DInteractions

Answer : C

Question 2

Which view displays current metrics and information about the queues if you have a membership?

AQueues Activity

BQueues Performance

CMy Queues Activity

DQueues

Answer : A

Question 3

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

AResource Center

BGoogle

CContact Center User Manual

DCIC Data Dictionary

Answer : A

Question 4

Your customizations in the interaction view remain in effect even if you leave and return to the view.

ATrue

BFalse

Answer : A

Question 5

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

AOffer

BAnswer%

CService Level%

DASA

EAvg Handler

FAvg Wait

GHold

HTransfer

Answer : A, B, C, D, F

Question 6

Which report calculates a Monthly Service Level?

AQueue Metrics Report

BQueue Wrap-up Summary Report

CQueue Metrics Summary Report

DQueue Metrics Interval Report

Answer : C

Question 7

Which of the following statements are true? (Choose three.)

AA queue report only counts interactions handled by an agent.

BAn Abandon is an interaction that disconnects before an agent handles it.

CAn agent-based report counts any interactions an agent worked with.

DEach report contains a pre-defined set of metrics.

EReports can be created and then configured.

Answer : B, D, E

Genesys GCP-GC-REP Genesys Cloud Certified Professional - Reporting and Analytics Exam Practice Test