Genesys GCP-GC-REP Exam Practice Test Instant Access

Question 1

Select the possible factors which increase the report runtime and failures. (Choose two.)

AAdjust report parameters so that report includes fewer agents, queues, and interactions.

BRun reports during peak hours.

CReview and ensure the usage of scheduled reports.

DAsk every team member to run and save a copy of the report.

Answer : B, C

Question 2

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

AOffer

BAnswer%

CService Level%

DASA

EAvg Handler

FAvg Wait

GHold

HTransfer

Answer : A, B, C, D, F

Question 3

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

AGenesys Cloud Admin

BGenesys Cloud User

CGenesys Cloud Reporting

DGenesys Cloud Supervisor

Answer : C

Question 4

Which of the following statements are true? (Choose three.)

AA queue report only counts interactions handled by an agent.

BAn Abandon is an interaction that disconnects before an agent handles it.

CAn agent-based report counts any interactions an agent worked with.

DEach report contains a pre-defined set of metrics.

EReports can be created and then configured.

Answer : B, D, E

Question 5

Which definition matches the performance view for Dashboard?

AIt is used to monitor real-time contact center metrics.

BIt is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CIt is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

DIt is used to view historical data only.

EIt is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer : B

Question 6

Which view displays current metrics and information about the queues if you have a membership?

AQueues Activity

BQueues Performance

CMy Queues Activity

DQueues

Answer : A

Question 7

You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP Exam Practice Test