Genesys GCP-GC-REP Exam Questions Instant Access

Question 1

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

AYes

BNo

Answer : A

Question 2

Your customizations in the interaction view remain in effect even if you leave and return to the view.

ATrue

BFalse

Answer : A

Question 3

Which of the following reports are aggregated daily? (Choose two.)

AAgent Metrics Export Report

BAgent Metrics Report

CAgent Login-Logout Details Report

DAgent Quality Details Report

Answer : B, C

Question 4

How is an Incoming Call represented in reports?

AInbound

BIncoming

COffered

DCalls Received

Answer : A

Question 5

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

AReports> Report Editor> Report Generation Time> Schedule

BReports> Report Editor> Report Generation Time> Now

CReports> Report Editor> Report Generation Time> Schedule Properties

DReports> Report Editor> Report Generation Time> Recurrence

Answer : D

Question 6

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for

A14 days

B90 days

C7 days

D30 days

Answer : A

Question 7

What will happen if too many reports run at the same time?

AReports run successfully

BReports will fail to run

CPartial Reports will run

Answer : B

Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP Exam Questions