Genesys GCP-GC-REP Exam Practice Test Instant Access

Question 1

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

AResource Center

BGoogle

CContact Center User Manual

DCIC Data Dictionary

Answer : A

Question 2

Select the available templates for adding widgets to a performance dashboard. (Choose four.)

AAgent Status

BGrid

CText

DMetric

EInteraction

FChart

Answer : A, B, D, F

Question 3

Select the possible factors which increase the report runtime and failures. (Choose two.)

AAdjust report parameters so that report includes fewer agents, queues, and interactions.

BRun reports during peak hours.

CReview and ensure the usage of scheduled reports.

DAsk every team member to run and save a copy of the report.

Answer : B, C

Question 4

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

AAgent Metrics Report

BAgent Activity Summary Report

CAgent Login-Logout Details Report

DAgent Quality Details Report

Answer : B

Question 5

Which definition matches the performance and activity views for Queues?

AUsed to monitor real-time contact center metrics.

BUsed to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CUsed to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

DUsed to view historical data only.

EUsed to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer : E

Question 6

How many days does the report exist after you run it?

A60

B70

C80

D90

Answer : A

Question 7

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

AYes

BNo

Answer : A

Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP Exam Practice Test