Genesys GCP-GC-REP Exam Practice Test Instant Access

Question 1

Select the possible factors which increase the report runtime and failures. (Choose two.)

AAdjust report parameters so that report includes fewer agents, queues, and interactions.

BRun reports during peak hours.

CReview and ensure the usage of scheduled reports.

DAsk every team member to run and save a copy of the report.

Answer : B, C

Question 2

You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

AInteraction Details reports

BQueue Wrap-up reports

CAgent Metrics reports

DQueue Metrics reports

Answer : D

Question 3

What is the time interval for tracking metrics in Genesys Cloud?

A20 mins

B30 mins

C40 mins

D10 mins

Answer : B

Question 4

Which of the following are available report file formats for export? (Choose three.)

A.doc

B.xls

C.txt

D.docx

E.xlsx

F.pdf

Answer : A, B, F

Question 5

How is an Incoming Call represented in reports?

AInbound

BIncoming

COffered

DCalls Received

Answer : A

Question 6

Which definition matches the performance view for Agents?

AUsed to monitor real-time contact center metrics.

BUsed to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CUsed to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

DUsed to view historical data only.

EUsed to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer : C

Question 7

Which definition matches the performance and activity views for Queues?

AUsed to monitor real-time contact center metrics.

BUsed to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CUsed to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

DUsed to view historical data only.

EUsed to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer : E

Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP Exam Practice Test