Genesys GCP-GC-REP Exam Questions Instant Access

Question 1

Which view displays current metrics and information about the queues if you have a membership?

AQueues Activity

BQueues Performance

CMy Queues Activity

DQueues

Answer : A

Question 2

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

AAHT

BASA

CACW

DATT

Answer : B

Question 3

Your customizations in the interaction view remain in effect even if you leave and return to the view.

ATrue

BFalse

Answer : A

Question 4

How many days does the report exist after you run it?

A60

B70

C80

D90

Answer : A

Question 5

What will happen if too many reports run at the same time?

AReports run successfully

BReports will fail to run

CPartial Reports will run

Answer : B

Question 6

Which definition matches the performance view for Dashboard?

AIt is used to monitor real-time contact center metrics.

BIt is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CIt is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

DIt is used to view historical data only.

EIt is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer : B

Question 7

How is an Incoming Call represented in reports?

AInbound

BIncoming

COffered

DCalls Received

Answer : A

Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP Exam Questions