Genesys GCP-GC-REP Exam Practice Test Instant Access

Question 1

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

AOffer

BAnswer%

CService Level%

DASA

EAvg Handler

FAvg Wait

GHold

HTransfer

Answer : A, B, C, D, F

Question 2

Which of the following reports are aggregated daily? (Choose two.)

AAgent Metrics Export Report

BAgent Metrics Report

CAgent Login-Logout Details Report

DAgent Quality Details Report

Answer : B, C

Question 3

Which view displays current metrics and information about the queues if you have a membership?

AQueues Activity

BQueues Performance

CMy Queues Activity

DQueues

Answer : A

Question 4

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

ATrue

BFalse

Answer : B

Question 5

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for

A14 days

B90 days

C7 days

D30 days

Answer : A

Question 6

Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)

AReview interactions in which an agent's performance varies significantly from the average.

BLearn the reason for long or short interactions.

CFocus on numerical results, which tend to encourage desirable results.

DIdentify opportunities for improvement.

ECoach the agent on positive behaviors such as better call control.

FTrain the agent to reduce handle time.

Answer : A, B, E, F

Question 7

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP Exam Practice Test